Quality Assurance
Resume:
Armando Theodoro Ferriello Neto
Brazilian, married, 44 years old
Alameda das Corujas, 279
Portal dos Pássaros
Boituva, SP – Brazil
+55-15-997**-**** (Mobile)
+55-15-996**-**** (Home)
E-mail: acs96k@r.postjobfree.com
Objective: Operations Director / Manager
Main Qualifications:
Knowledge of the Brazilian commercial and passenger vehicle industry and related original equipment and aftermarket supply base.
Proven leader and general manager with broad knowledge of the components of business required to deliver high-complexity, high-volume products.
Extensive experience across development, design, manufacturing, finance, sales and marketing, supply chain management, quality, and distribution.
Over 18 years of experience in the automotive industry in roles ranging from front-line manufacturing to executive leadership.
Demonstrated track record of leadership building, developing, and motivating teams to success.
Quality Leadership: designed, developed, and executed the quality strategy and processes for Nissan Motors do Brazil from the ground up, which resulted in product quality improvement of 57% and 73% reduction in the cost of warranty.
Technical background with broad understanding of production processes.
Experience with just-in-time, kitting, line-sequencing and Lean manufacturing.
Excellent working knowledge of automotive quality standards and tools (ISO, TS 16949,
PPAP and APQP)
Excellent working knowledge of Six Sigma (Champion).
Strong interpersonal and organizational skills.
Desire to develop and grow a new organization including establishing the structure, processes and procedures.
Hands on, involved, “can-do” mentality.
Lead DAF Trucks do Brazil Corporate Quality, defining strategy and building the SQA and Plant Quality teams to ensure plant start-up in 2013.
Professional background:
DAF Caminhões do Brazil Ltda. / A PACCAR Company – (from May 2012 to April 2014) – Truck Manufacturer Industry in Brazil.
Green Field / Start-up in Brazil
Global revenues over US$ 17,05 Billion and 23.000 employees
Position: Manufacturing, Supplier and Plant Quality Assurance Director
Main Responsibilities:
Hiring and development of local SQA and Plant Quality team.
Recruit and train the Supplier Quality team in combination with PACCAR Supplier Quality, Europe.
Develop domestic suppliers based on conducting PACCAR’s supplier assessments including quality, delivery, capacity, technologies and logistics coordinated with other disciplines including Product Development and Purchasing.
Manage domestic supplier product and process quality, delivery, capacity and warranty together with Purchasing and Product Development.
Support implementation of PACCAR Quality systems and processes to support OE and
Aftermarket requirements, Management of PACCAR global Supplier Quality procedures and processes and development and management of local operating procedures.
Implement continuous improvement with domestic suppliers through application of Six Sigma and Lean principles.
The plant quality process for BAP (Brazil Assembly Plant) defined after 5 benchmarking visits and participation in workshops in the US, UK and EU. Processes defined include quality gates, incoming inspections, PQI, laboratory (SQI) and systems to support operations. Layout discussions with Operations team to ensure necessary infrastructure availability on BAP shop floor.
Systems to support quality gates and how the systems interface with manufacturing and logistics areas through SAP were defined during conference calls and workshops with ITD, Renton and Columbus quality teams.
Detailed budget to support plant quality activities on the shop floor was prepared and approved to equip laboratory (SQI function), and to support quality gate controls, PQI activities and incoming inspection processes and procedures.
Additional local metallic paint supplier screening activity was performed to ensure paint capacity in conjunction with Purchasing and DAF Central Lab.
Quality strategy for EU suppliers defined to avoid long supply chain quality risks for parts being supplied from Europe and DAF.
Lead multifunctional quality review meetings with poor performing vendors.
NISSAN Automóveis do Brazil Ltda.– (from Mar/2004 to May 2012) – Japanese Automaker Industry in Brazil with
Revenues over US$ 1,0 Billion and 20.000 employees
Position: Corporate Quality Assurance Director
Main Responsibilities:
Responsible for Quality Assurance, Customer Satisfaction and corporate quality targets setting, focusing on quality improvement and cost reduction.
Dealer assessment and quality targets management through Sales and Service Satisfaction index, focusing on after sales activities and cheaper field fix setting.
Customer satisfaction surveys management ( JDP, QAS, ESTEL) to identify, measure and propose actions to assure product positioning;
MIS (Month in Service-Incidentology) analysis to identify and prioritize countermeasure actions for warranty cost reduction; preventive actions for service campaigns and recalls;
Responsible for corporate product quality audit and pilot of launch management / new products. Successfully launched 7 new models at Brazilian and Mexico markets.
Several trips to EUA, Japan, Thailand, Mexico and Latin American markets to benchmark quality standards for new model launch, and port evaluation of new models before first shipments (EQA- Early quality audit).
International experience at several Nissan affiliated companies in Mexico, US, Japan, Thailand, China, Argentina, Paraguay and Uruguay.
Mitsubishi Motors do Brazil. – (From Jan/00 to Mar/04) – Japanese Automaker Industry with revenues around US$ 1.50 MM and 1500 employees.
Position: Plant Manager
Main Responsibilities:
P&L responsibility and responsible for strategic development and expansion of the production unit in Catalão.
Direct and indirect costs control and 25% rate reduction of scrap levels due to production loses and reworking.
Mixed production implementation with BTS (Built to Schedule) control with productivity earnings of 15% (Right part at right place at the right time).
Implementation of multifunctional teams to analyze and solve quality/production problems. Responsible for Launch activities of 03 new products ( L200 Sport - 2003 / Pajero TR4 - 2002 and Pajero Sport HPE).
Responsible for the hole Catalão site ( Over 700 direct workers ) and organizational structure such as Human Resources; Logistics; Maintenance and PDI of imported products (Pajero Full, Sport, Airtrek; Lancer EVO and others).
Technical/Administrative responsible for Competition Business unit (HPE – High Performance Engineering) with 60 workers at special prototypes and competition Pickup’s ( L200 RIII and RS ).
Mercedes-Benz do Brazil Automoveis. / Daimler in Rastatt and Sildelfingen – (From Jan/96 to Jan/00) – German Automaker Industry with revenues around
US$ 10,0 Billion and 12.000 employees.
Position: Supplier Quality Analyst (Including 2 Years Expat in Germany)
Main Responsibilities:
Local supplier development for PL168 project ( A Klasse )
External audit in accordance with VDA 6.1, VDA 6.3.
Technical documentation analyses
Field complaint analyses at Dealers.
Member of implementation team of ISO 9000, VDA, QS9000 at Mercedes-Benz plant and several supplier facilities
Academic Background
Business Administration (Management Processes Technology) – UCB (CRA-PR 200019)
Languages:
Portuguese – Native
English – Fluent
German – Basic
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