Customer Service High School

Sunsils P. Harms

*** ******** ***. *, ******** Junction, NY 12533

Ph: 845-***-****

*******@*****.***

Professional Summary

Service-oriented Recruiting Coordinator with 15 years background in Distribution and over 20 years of customer service. Core competencies include social media branding, behavioral based interviewing, E-Verify background checks as well as excellent communication and time management skills.Handles tasks with accuracy and efficiency. Skills

Recruiting subject expert Willing to work with little direction Solid administrative skills Excellent organization skills Proficient in Taleo, GIS, and Microsoft Team motivator with outstanding Office communication skills

Exceptional capacity to multitask and Adaptable to change deliver results

Experience

Support Team-Financial Inventory Integrity Merchandise Handler Auditor/Trainer GAP Inc - Fishkill, NY July 2000-Present

Responsibilities: Audits, Data entry, communication with management team concerning trends, support operations when needed. Accomplishments: Helped reduced shrinkage of lost inventory, improved financial stability due to creating Standard of Procedure, Associate of the Month, created data reports for management concerning accuracy, audits and trends. Human Resource-Recruiting

Responsibilities: Interviews, Hiring/Regrets, Leading New Employee Orientation of 20-80 associates per class, New employee verifications/paperwork, Taleo-ONLINE applications, advertisements-Ad campaign, collecting DATA for Leadership Team. Accomplishments: assisted in interviewing over 2,500 candidates for Seasonal Merchandise handler position hiring over 1,200 associates for Peak Season campaign for 2015. In 2014 Hiring Campaign we exceeded expectation by hiring over 1,300 associates. Information Technician-Entry Level

Responsibilities: Help Desk calls, assist with Severity calls for campus, performing, Maintenance duties, collecting data, fix basic computer issues, inventory, invoice entry for operations using I-PROCUREMENT.

Accomplishments: Assisted in Migration of Windows 95/97 to Windows 2000, Created accounts for new associates, certification for Hardware. Sales Associate/Front End Supervisor/Floor associate June 2008-Present Ocean State Job Lot - Fishkill, NY

Responsibilities: Supervised 3-7 cashiers, Customer Service, Visual Merchandising, Register, support departments when needed

Accomplishments: Startup store, knowledge of floor job functions, Improved sales, Associate of the Month.

Assistant Manager August 1992-December 2006

Denny’s Poughkeepsie/Fishkill, NY

Responsibilities: Supervised over 30 associates, Customer Service, Inventory, Retention rate, Community Relations, Payroll/Schedule budget, New York State Health & Services Compliance

Accomplishments: Increased Revenue within 2 years from $19,000 average per week to

$32,000 Average per week, Top Restaurant in the region, Improved morale. Education

Dutchess Community College Poughkeepsie, NY On-going/Current Accounting

Dutchess Community College Poughkeepsie, NY May 1996 Applied Associate Science for Advertising and Commercial Arts John Jay Sr. High School Hopewell Junction, NY June 1989 High School Diploma

Certification

Hardware A+ CompTIA

References upon request