Customer Service Manager
Resume:
Simpsonville, SC. *****
acs8od@r.postjobfree.com
BRAD ROUNDS
OBJECTIVE To join a growing successful company that emphasizes customer and employee satisfaction. To apply my experience and continue to help that company grow and stay successful. To create a fun and rewarding working and shopping environment for everyone.
SKILLS & ABILITIES Excellent customer service skills. Proficient in all MS office programs including Office, Excel, PowerPoint and Outlook. Extensive knowledge of WMS operations. Extensive POS system knowledge. Excellent problem solving skills. I work well as a member of a team as well as an individual. I work very well under pressure and can multitask with the best of them. I adapt well to change and I am an extremely quick learner.
EXPERIENCE PRESENTATION MANAGER - PETSMART
01/2010 to Present
Creating a fun and caring workplace for associates as well as our customers. Demonstrate excellent customer service. Oversee all product placement including the receiving process. Oversees all pricing integrity, product rotation and code dating. Ad/planner sets and planogram resets. In charge of all aspects of inventory. Senior member of management team. Opening and closing of store. All cash office responsibilities including deposit preparation. Ensure the well- being of all pets in the store’s care.
GENERAL MANAGER – PARTY CITY
07/09 to 03/10
Provided excellent customer service. In charge of payroll efficiency. Hiring, training and coaching of all associates. All day to day operations of store. Oversee all merchandising, receiving and inventory control. Salary $36000 per year. Left due to company cutting benefits and for opportunity with PetSmart
INVENTORY CONTROL SUPERVISOR – C&S WHOLESALE/ BI-LO DISTRIBUTION 07/1999 to 06/2009
Began as an order selector in the freezer distribution center. Became Lead Dock associate. Joined new HBC project as a Lead overseeing daily inventory issues, system problem solving and warehouse system integration. Became Inventory control supervisor in 2005. Successfully lead a team of cycle counters in counting every item in each warehouse every 30 days. In charge of all quality control in all warehouses. Supervised the auditing process for order selection. Was used as a consultant in two other new warehouse openings. Converted an A&P warehouse in Pa. to a C&S run facility. Worked with buyers to solve inventory and vendor issues. Started a Damage Control campaign in the warehouse to limit the amount Page 2
of damage created in the receiving, put away and order selection process. Showed a $100,000 damage reduction within the first year. Ending salary $48000. Left due to department downsizing. SHOP MANAGER/FLORAL DESIGNER – SAM’S FLORIST
03/96 to 06/99
In charge of all ordering and returns. Supervised delivery and designer teams. Floral designer. Family counselor, wedding counselor and event planning. $15.00 per hour. Left to relocate to South Carolina.
OPERATIONS MANAGER – THE SPORTS AUTHORITY
03/96 to 06/99
All daily store operations. In charge of all HR related issues including employment and benefit administration. Supervised all loss prevention and cash office procedures. Opened three new locations. Oversaw all merchandising and mass hiring of new store associates.
EDUCATION HARRISON HIGH SCHOOL
29995 WEST 12 MILE ROAD
FARMINGTON HILLS, MI. 48336
Graduated 1986. GPA 3.0
COMMUNICATION My damage control presentation was given to all Site Managers throughout the C&S Wholesale chain. I was asked to be a consultant for three separate warehouses to help them control their damage/shrink as a result. LEADERSHIP Successfully Lead a team of consultants to implement the new WMS system in the Pa. C&S Wholesale DC. I look to lead in every aspect of my work experience as well as in daily life. If there is an opportunity, I want to be the one to lead my team to victory no matter what the issue is.
REFERENCES ROBERT ROUNDS
22950 Glenmoor Hts. Dr.
Farmington Hills, Mi. 48336
BEKA LOMBARDO
21008 Collingham Ave.
Farmington Hills, Mi. 48336
KRISTEN WHALEY
511 AGEWOOD DRIVE
SIMPSONVILLE, SC. 29680
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