Customer Service Manager

JOY JIMENEZ

**** ******** ****, ********, ** ****2

Cell: 803-***-**** - acs8nm@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly analytical, deadline-driven customer service rep who completes accounting activities with accuracy and speed. Experienced in diffusing customer issues and providing the highest level of customer service. SKILLS

Self-motivated

Conflict resolution

Powerful negotiator

Extremely organized

Data management

Client assessment and analysis

Risk management processes and

analysis

Budgeting and finance

Fast learner

Dependable

Benefits administration

Employee coaching

Payroll administrator

Unemployment laws

Records maintenance

Bookkeeping

Financial reporting

Individual and business tax returns

Tax accounting

Fiscal budgeting

Customer relations

Account reconciliation

Exceptional organization

Strong in MS Access and Excel

Superior attention to detail

Accounting procedures consultant

Benefits administration

WORK HISTORY

04/2004 to 01/2016Senior Payroll Specialist/Customer Service Rep Paychex Inc – 8701 Arco Corporate Dr STE 300 Charlotte NC 28273 Maintains large base of payroll clients on products for assigned clients in order to meet client payroll, Human Resource, and employee benefit service needs. Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.

Keys all payroll-related data necessary to process and meet appointment schedules. Provides quality client service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.

Maintains client files to ensure efficient operation and improved client service. Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.

Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image. Manage clients health benefits, 401k, HSA, FSA

High volume call center

11/1999 to 04/2004Store Manager

Texaco – 3771 Lancaster Hwy Richburg SC 29712

Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Interviewed job candidates and made staffing decisions. EDUCATION

1995 High School Diploma:

Mt View High School - San Jacinto, CA

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