SHAJDA

H.no.*** M.S.Block gali no.D*

Rana ji enclave, Arjun Park

Najafgarh near Dwarka More New Delhi -110043

INDIA

Phone: - 999-***-****

acs8ms@r.postjobfree.com

OBJECTIVE

To get placement in an honored place where I can utilize my skills in the direction to fulfill company s expectations.

ACADEMIC QUALIFICATION

Pursuing Post -Graduation from Annamalai University (M.COM)

Graduation from Delhi University (B.COM)

12th passed from CBSE Board in year 2007

10th passed from CBSE Board in year 2005

PROFESSIONAL QUALIFICATION

Airport Ground Handling & Amadeus course from AGHA.

Six month certificate course in Ad. Financial Accounting

Six month certificate course in IT-ZEN sem-1.

Sabre, Amadeus, Apollo, Worldspan GDS.

Also have knowledge of Galileo, IBM (CRS), Shares and Deltamatic.

ADDITIONAL QUALIFICATION

Attended Weekly three month training of CIVIL DEFENCE from CTI Complex

Raja Garden.

WORK EXPERIENCE

Currently Working with British Airways for their Gurgaon Contact Centre (Known as Call BA) as an Agent in their Back office Department from 07July 2014

PROFILE:-

Ticket Issue/ Reissue(Manual,Automated).

Handling Back office Emails.

Handling Marine Helpdesk assisting agent for their Seamen Passengers.

Also Handling Calls for Emergency Ticket Helpdesk & other queries.

Worked with Sitel India Pvt Ltd as a CSP in Last Minute.com Ticketing from 14th Jun 2012 to 04 July 2014.

Also Worked for Zuji.com (AU/SG) Ticketing in Same Organization.

PROFILE:-

Ticket Issuance.

Reissuance (Manual/Scripted)

Handling Emails and Queries from Client and Customer service agents.

Working on ADMs & Negative Margins.

Worked with EXL Services Pvt Ltd (AMEX) since 14th Mar 2011 to 22nd Apr 2012 as an analyst in Aexp GTSC Fulfillment Ticketing G2.

PROFILE:-

To Issue tickets on Air Reservations.

Reissuance.

Worked with Intelenet Global Services ltd for Orbitz worldwide from 14th sep09 to 11th Mar11 as a CSE in Schedule Change process.

PROFILE:-

To resolve schedule change.

Rebooking, Cancellation and Refund Processing.

Exchanges.

Worked with Spice BPO Services ltd. For Air India(IC) Process from

10th Dec08 to 14th sep09 as a Customer Service Representative.

PROFILE:-

Reservations.

Preponement, Postponement & Cancellation of Bookings.

To inform Passenger about delay, schedule change and cancellation of flight.

To Provide General Information about arrival and departure time of flight.

ACHIEVEMENTS

Certificates for Best Performer.

STRENGTH

Optimistic, Industrious, & Quick learner.

Willing to learn new things.

PERSONAL DETAILS

Father s Name : Mohd Akil Khan

Date of Birth : 7 June 1989

Marital Status : Unmarried

Nationality : Indian

Language Known : Hindi, English & Punjabi

Religion : Muslim

Hobbies : Listening to music, & Playing with pets.

Dates

Place: New Delhi

SHAJDA KHAN

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