Service Supervisor
Resume:
Roy Gonsalves
Mississauga, ON L5N 6P1
Cell: 647-***-****
acs86k@r.postjobfree.com
Highly motivated, analytical and experienced professional with over 20 years of varied industries experience with Administration, Customer Services, Accounting and Automobiles. PROFILE
Sound experience within Administration and Customer Services field
Strong international experience with leading multinational and global organizations in Asia and Middle East industries – Automotive namely Ford, Mazda, Honda, Dodge, RAM, Chrysler, Jeep, Toyota, Lexus, Lotus and Volvo
Sound knowledge Inventory, Systems, Processes and Supply Chain Management
Business analytical and acumen skills
Effective communication and interpersonal skills
Extensive knowledge of Automotive related procedures
Strong negotiations, people management skills
Ability to perform well under pressure and achieve objectives
Proficient in SAP IS Auto ERP software, MS Office, Internet
Fluent in English and Hindi
Managed the implementation and process of Intreated Management Service ( ISO 90001, ISO 140001, OHSAS 180001 for the department
Possess a valid driving licence
QUALIFICATION
Diploma in Automobile Engineering (2 Year program) Aug 1993 – Aug 1995 Institute of Management and Technical Training, Mumbai, India Certificate of Higher Secondary School Education March 1996 New English Junior College, Mumbai – India
WORK EXPERIENCE
Service Supervisor (Pre-Delivery Inspection) April 2004 - Nov 2015 Al Futtaim Honda LLC, Dubai, UAE
Sole distributors for major brands as Toyota, Honda, Chrysler, Jeep, Dodge, Ram, Volvo, Lotus and Lexus
Reporting to National Service manager / GM, After-Sales
Controlling day-to-day workshop operations and ensuring health and safety of work place and technicians
Assigning jobs to technicians on daily basis
Maintaining technician records, incentives and housing related matters including petty cash
Liaising with Finance and HR Departments related to petty cash, technicians visa / passport/ contract renewals and maintenance of company property
Liaising with Principal company / Warranty Department (Honda) relating to recalls, raising Quality information correspondence, manufacturing defects, shortages, preparing new vehi- cles for launch
Liaising with Al Futtaim Logistics for transportation of units from port to showroom
Maintaining records related to workshop equipment maintenance
Part of Project team for implementation, roll-out of SAP (ERP) and providing training to staff
Liaising with vendors for new products and equipment
Achieving of monthly, quarterly and annual targets set by the company
Maintaining checks on old vehicles stock and periodic maintenance
Creating Purchase Orders and follow ups with vendors
Invoicing of credit and warranties of vehicles
Managing Inventory of vehicles, parts and consumables stock
Setting of objectives and KPI’s for staff and reviewing performance on quarterly basis.
Staff management and generation of productivity reports
Independently handling PDI jobs for showrooms
Liaising with IFRC (International Federation of Red Cross) base office and dealing with IFRC delegates from local and international fleet base
Execution of IFRC related jobs emergency vehicle dispatch during Tsunami of year 2004, Lebanon crisis and Somalia draught
Involved with tendering procedures between sister companies - Trading Enterprises LLC to Al Futtaim Logistics
Accomplishments:
Received Best Manager Certificate for achieving high employee engagement scores
Received appreciation from Honda (America) and Honda Motor Co. (Middle East) for out- standing work on improving new vehicle build quality for Pilot & Odyssey.
Received Certificate of appreciation from the International Federation of Red Cross and Red Crescent Societies – Geneva and Dubai for the valuable services provided during Tsunami Relief Effort (Dec 2004- Jan 2005)
Service Advisor ( Honda, Chrysler, Jeep, Dodge, Volvo) June 2002 - March 2004 Al Futtaim Trading Enterprises LLC, Dubai, UAE
Receiving customer vehicles for service at front desk and recording their concerns
Advising customers of service related jobs, cost of repairs, sales promotions, accessories
Providing quotation for repairs
Ordering of accessories and spare parts
Collection of down payments and invoicing of ready units
Maintaining of customer records for reminders for next service, promotions
Test driving vehicles for critical jobs and customers
Providing customers with one stop solution to their concerns related to vehicle maintenance, warranty related and covered repairs.
Archiving monthly targets and CSI performance
Follow up with customers on approval for repairs Accomplishments:
Involved with developing and successful implementation of back office team operations process and procedures including documentation
Service Advisor (Ford / Mazda Division) Aug 1999 – Oct 2001 Galadari Automobiles LLC, Dubai, UAE
Attending to front desk operations of receiving customer vehicles for service
Consulting with customers on warranty related repairs and covered jobs
Handling the technical aspects related to the Ford Division
Providing repair estimates, quotations and follow-up with customers on approval for repairs
Liaising with the spare parts department for ordering of spare parts and accessories
Achieving monthly targets and Customer Service Information (CSI) performance Accomplishments:
Worked independently and improved other accessories sale. Warranty Controller ( Ford / Mazda Division) Aug 1997 – July 1999 Galadari Automobiles LLC, Dubai, UAE
Controlling the warranty system and preparing claims related to Ford and Mazda
Catering to in-house department requirement such as goodwill warranty approvals, extend- ed warranties
Verifying & approving warranty related repairs under Principal guidelines of the Company
Maintaining and updating filing system and records for internal audits. Accomplishments:
Minimum warranty claims processed for the year 1998 Workshop Technical Supervisor Feb 1994 - June 1997 Coloba Auto Center, Mumbai, India
COURSES
Certificate in NGS / Electronic Engine Control V (EEC V) Ford Motor Training Center, Dubai, UAE
Management and Leadership Development Program
Al Futtaim Training Center, Dubai, UAE
Honda – Smart Basic (Operation Management)
Honda Motor Co. Jebel Ali, UAE
Training on SAP (ERP)
Al Futtaim Training Center, Dubai, UAE
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