Manager Customer Service

Yolanda Corbin-Allen

*** * *** **.

Cassopolis Mi 49031

269-***-**** Home

269-***-**** cell

269-***-**** other https://www.linkedin.com/profile/view?id=224637081&trk=nav_responsive_tab_profile Email- ********@*******.***

EDUCATION

Education/Training Attending University of Phoenix Online for my BA in Business and Management. Grade point 3.50

NCTA Advance Technician, Installer, & Technical Course TCI Northwest Region Mc.Henry, IL 1998 Work Practice Training TCI Northwest Region Mt. Prospect, IL 1999

Completed Foundations of Leadership Course TCI Northwest Region Mt. Prospect, IL 1999

Completed Coaching and Counseling Course TCI Northwest Region Mt. Prospect, IL 1998

Completed Hiring the Best Course TCI Northwest Region Mt. Prospect, IL 1998

PowerPoint, excel training 2003

SKILLS

Customer Service, Office management, Clerk, Administrator, HR, Dispatching, Accounting, Case manager, Payroll, Administrative assist., Book keeper, Test admin., Casher, Trainer. Coaching.

Typing 55 wpm, Windows NT 4.0, Microsoft word, Microsoft Excel, PowerPoint, Quick book, Harvard Graphics, Microsoft Outlook, MAC and IBM literate. W-4 forms, Direct Deposit,

SELECTED WORK EXPERIENCE

2013-present Tri-Pac Inc – HR Manager

2009-present - OMP- Government Contractor

Test Admin./ Administrative Assistant-part time ( I have a government security clearance)

Part-time

2011-2013 Heartland Alliance Opportunity Center (State of Michigan)

Case Manager Counselor /Data entry

2007- 2009 AT&T Call center-Kalamazoo Mi

Scsr

2006-2007 Wal-Mart -South bend MI

Department Manager HR

2005-2006 United Producers Vandalia MI.

HR/Payroll office Manager

2003 – 2004 Time Warner Cable Philly. PA.

Manager CSR

2001 - 2003 Cox Cable Norfolk, VA.

Manager CSR

2000 - 2001 APT Norfolk, VA

Payroll Clerk Supervisor

1999 – 2000 Millennium Data Chicago, IL.

Supervisor clerk

1996 – 1999 TCI/ATT Mt. Prospect, IL.

Supervisor CSR

Other Jobs

6/1980-1996

Abdullah Heating and Plumbing - Office Manger book keeper 5 Years

Latex Glove - Gen. Bookkeeper Accounting 2 Years

Gulf – Cashier 3Years

Mulitivision Cable - Supervisor Customer Service/Dispatcher 4Years

Avis – CSR2 Years

House Hold Finance – Credit card CSR 2 Years

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