Sales Customer Service

Wanda Luck-Willis

**** ********* *****, *******-*****, NC 27103

acs843@r.postjobfree.com Cell: 336-***-****

Summary of Qualifications

Highly accomplished and results driven professional; and awarded philanthropic fundraiser with entrepreneurial spirit and over 20 years of success in program/business planning and development, event management, marketing/advertising, and outreach communications. Strong track record of achievements in attracting, developing, and retaining donor relationships and growing key stakeholder confidence. Visionary change agent and proactive leader skilled in recruiting and cultivating talent, collaborative approaches, innovative and analytical thinking, and leveraging resources to achieve optimal outcomes.

Excel in building and executing forward-looking business and charitable plans and programs, assembling productive teams, and fostering cooperation between internal and external stakeholders resulting in record-breaking fundraising, exceeding 100% of quotas, and slashing costs by 30% in highly competitive arenas.

Testimonials to philanthropic support achievements:

o“Due to Wanda’s excellent leadership skills and passion for serving, she was able to recruit committee chairs and support their efforts in planning and executing our successful 2014 UMW Fall Celebration. Working with the Board, Wanda proposed and received approval for additional donations in support of the Bethlehem Center, UMAR, Winston-Salem Street School, Loaves and Fishes Food Pantry, and Centenary Youth Mission Trip, Respite Care Program, and Children’s Mission Projects.” B. Smith, Treasurer, CUMW.

o“…I have witnessed Wanda’s dedication to helping others as well as her exceptional leadership ability…she has managed to chair and serve as President for simultaneous events… an extremely hard worker capable of recruiting and motivating a diverse group…very organized and task oriented. Wanda would be an asset to any organization…she is compassionate in making a difference in the lives of others.” B. Perkinson, Marketing/Development Coordinator, Crosby Scholars Community Partnership.

Strategically manage up to 100 advertising accounts and exceed 100% of sales quota year-over-year.

Recipient of the “National Exemplary Service Award”, “Special Recognition Award” for extraordinary volunteer work, and multiple winner of the “Most New Accounts Award”.

Deep understanding of fundraising processes including identifying and fostering prospects, building and managing teams, driving multiple concurrent projects, and achieving program initiatives.

Core Competencies

Program Vision

Program Launch

Stewardship

Leadership

Outreach Initiatives

Program Management

Fundraising

Cost Management

Donor Development

Philanthropic Support

Event Logistics

Communications

Relevant Experience

President 2014 to Present

Circle Leader/Evangelism Committee 2012 to 2014/2005 to 2012

United Methodist Women, Winston-Salem, NC

Volunteer leader of 500-member group and the largest in western North Carolina. Provide broad scope of charitable services, evangelism, and fundraising programs for homeless shelters, H.O.P.E., Shepard’s Center, schools, and others. Preside at all meetings of the Board and General Membership, attend all Church, District, and Conference meetings, and monitor meetings of 13 circle groups. Develop planning programs with the First Vice President, keep annual event calendar, coordinate speakers, set agendas, and manage logistics for events/meetings. Prepare reports and recommendations and make presentations to the Board.

Recipient of the UMW National 2013 “Exemplary Service Award”.

Honored with a UMW “Special Recognition Award” for extraordinary volunteer work.

Organized and led the 2014 Silent Auction; raised $16,000 and drew 150 attendees. Successfully solicited donations from local businesses.

Initiated giving programs to the Back Pack Program for children and the Women’s Prison Ministry.

Successful Circle Leader from January 2012 to December 2013; raised $4,000 from a bake sale.

Seven-year member of the Evangelism Committee; coordinated 60 greeters for three services annually.

Outside Sales Representative, Tradeshows/Editorial 2008 to Present

Lee Publications, Palatine Bridge, NY

Spearhead advertising sales for up to 100 accounts in five trade publications in North Carolina. Manage industry-specific trade show photography and editorial work and interface with all applicable North Carolina associations. Collaborate with accounts/companies to advise, strategize, and develop marketing and sales plans; analyze organizational culture, motivation, and customer demographics. Provide exceptional customer service, highly effective negotiations, and problem solving.

Consistently exceed 100% of sales goals/quotas; multiple winner of the “Most New Accounts” award.

On-Site Senior Account Executive/Procurement 2003 to 2008

Webb/Mason – Levolor Home Fashions, High Point, NC

Led branding initiatives, POP, large format signage, and marketing collateral development, inventory management, and quality control for Levolor as on-site representative for Webb/Mason print brokers. Negotiated advertising rates for Levolor with other vendors and developed advertising in conjunction with internal Levolor employees. Managed all warehouse inventories for distribution to National Representatives.

Saved 30% on printing costs through vendor sourcing, negotiation, analysis, and consolidation.

Instrumental in product branding and promotional rollouts for Lowes, Home Depot, JC Penney, and other large retail channels.

Senior Account Manager/Key Executive 1999 to 2001

Greene Beech Advertising & Design, Ft. Lauderdale, FL

Conceptualized, developed, and launched a broad scope of corporate advertising campaigns; included job estimating, marketing strategies, production, and vendor bid solicitations and negotiations. Conducted new business pitches, coordinated national tradeshows, developed internal promotions, and handled billing. Managed three direct reports and project budgets up to $250,000.

Directed major accounts including CBS Sportsline.com, Ericsson of North America/Latin America, American Express, Daimler-Chrysler, Direct TV, Office Depot, Herman Miller, and Mitsubishi.

Led the reengineering of improvements to existing technology and software.

Additional Experience

Director of Marketing and Sales, Envision Communications, Winston-Salem, NC

Account Executive, Norling Studios, High Point, NC

Education

Bachelor of Arts, Economics, University of North Carolina at Charlotte, Charlotte, NC

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