Ronald Miller

**** ***** **

Lima, OH. *****

PROFESSIONAL SUMMARY:

Excellent professional experience in design, development and maintenance of Software Applications mainly in COBOL. He helped design and code the lending software that was purchased by Nations Credit and was later hired to lead a team to resolve multiple issues. He has maintained technical knowledge and proficiencies in COBOL and Structured Programming Techniques in IBM Mainframe and midrange processing, CICS, JCL, IMS, DB2, SQL and PC applications. Though out my entire career I have been consistently involved with new development testing and production support. The testing involved working with users to understand their expectations and designing test scenarios then communicating that to the developers. The support roles included problem solving and analysis in both the data and system processing areas. IDMS is just one of many file structures I have worked with over my career. Each of these have their on way of accessing and putting data. Coded COBOL extensively in IDMS data structure prior to FISERV and intermittently (depending on customer system, about 20 to 25%) while at FISERV. Have worked with multiple operating system upgrades during my career. I was mostly involved in identifying and specing modifications needed in my specific area of responsibility. These included specific changes to COBOL processes and data structures, test plans to verify and validate our systems connectivity and performance to the new OS and keeping the overhead project manager informed of our progress and any issues.

TECHNICAL ADVANTAGES:

Programming Languages

COBOL, PL/1, BAL, IBM ASSEMBLER,

SQL, TSQL, Visual Basic 6.0/VBA, SAS, FOCUS, QMF/SQL with DB2,

CICS, IMS, JCL, ROSCOE, TSO, ISPF

PC Software Skills

SQL Server, MS Access, MS Excel, MS Word, Monarch, NovaXchange

The

EDUCATION:

AAS, Computer Science

Onondaga Community College, Syracuse, NY. 1983

B.A., Liberal Studies – Computer and Business Management

Syracuse University, Syracuse NY. 1987

EXPERIENCE:

Fiserv, (Previously Carreker Corp.) 2001 to 07/2015

Sr. Technical Engagement Manager

Worked with client IT teams to develop and code programs to analyze and extract client customer data. This was mostly in COBOL however, depending on client system, occasionally used COBOL 2, PL/1, BAL, IBM ASSEMBLER, and Visual Basic .

Analyzed client’s processing systems for the banking-consulting group. Used the client’s own data (Processing systems as Fidelity, Hogan, Premier, among others) to develop a simulation model that predicted the effects of the proposed recommendations.

Worked on- site throughout the 6-12 month consulting engagements, working closely with a wide variety of senior client contacts. Solely responsible for delivering all aspects of the technical portion of the consulting project.

Managed other technical team members and provided technical and business guidance to junior consultants.

Lead all senior level IT meetings with banking clients in the US, Europe and Africa at the beginning of each consulting engagement to set project objectives and timetables and establish communication channels, and rapport.

Analyzed and then designed/developed unique DDA simulation processes that produced predictive results. These results “sold” the client on the value of the recommendation.

Worked on multiple concurrent projects, both domestically and internationally, resulting in verifiable increases in client revenue of more than $100 million, thus increasing Carreker revenue.

Designed data collection and conversion methodology for each client based on consulting recommendations being pursued.

Provided technical solutions, based on the client’s implementation roadmap.

Analyzed the following systems: Demand Deposit Account, Credit Card, Account Analysis, Savings, Non-Sufficient Funds/Over Draft Exceptions and Retail/Commercial Loans with respect to revenue enhancing recommendations.

Assisted in the selling and marketing of new consulting engagements.

Nations Credit 1996 to 2000

Development and Production Support Manager

Analyzed business functionality and developed system flows, program specifications, and testing cycle documentation.

Managed design, development, testing and implementation of enhancements to Nations Credit lending system.

Communicated with users regarding processing requirements and testing cycle schedules.

Established connectivity for outside vendors to selected Bank of America data centers. This included working with the application group and telecommunications vendors to evaluate data volume and determine connectivity requirements.

Hired, trained and managed team of ten developers.

Helped team design and code system changes in COBOL, CICS, IMS, and JCL using the TSO, ISPF environments.

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