Sales Customer Service

Curriculum vitea

Objectives :-

I am writing to express my interest in applying for vacancies at your organization.

I have a total of 8 years of full time work experience in retail fashion. I believe that the skills I have acquired in the course of my professional and educational experiences will be valuable assets for your organization.

Personal data :-

Name : Mohamed Hafez El-morsi Hagag

Profile : Male, 32, married

Nationality : Egyptian

Military Service : Exempted

Visa Status : Residence Visa And (NOC)

Address : Doha

Tel : 009**********

Email address : acs7yr@r.postjobfree.com

acs7yr@r.postjobfree.com

Education :- (1999-2003)

University Degree :- Bachelor Of Commerce

University :- Suez canal (Ismailia Branch)

Degree : - Good.

Major : - Accounting Department.

Languages’ Spoken :-

Arabic : Mother Tongue

English : Fluent in Reading – Writing - Speaking.

Work experiences :-

(Qatar) Experiences

Duration 2013-current date

Job : Sales Superviser Store

Location : algharafa (Ezdan mall)

Company : Sharaf Retail Group (FOREVER21)

Kind Of Work : Business (Retail)

Brand : FOREVER21

Achievement :

- Assisting to open new stores and providing training to new assigned

senior sales associate and staff as well:

Forever21 Ezdan Mall Qatar

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job responsibilities :-

-Work closely with store management team to achieve sale labor goals.

-Train and supervise sale and support staff.

-Monitoring sales and budget.

-Dealing with customer.

-Ordering stock, managing deliveries and stock control.

-Team motivation development and weekly training.

-Delegate responsibilities & Task between the staff.

-Staff weekly schedule, daily staff planner and daily team talk.

-Banking cash and receipt management.

-Provides accurate feedback to brand and operation on weekly basis.

-Rolling out new initiatives.

-Managing inventory (stock take) and stock loss control.

-Managing and rotate seasonal stock.

-Control and follow up inventories.

-To maximize sales and profitability and achieve a pre-eminent shopping

Experience through excellent operational standards

-To manage payroll and productivity.

-To minimize theft losses through adherence to company procedures.

-To carry out any other duties as requested by the company to ensure

Successful performance of the stores.

-To know and implement all company policies and procedures.

(UAE) Experience

Duration 2011-2013

Job : Senior Sales Associates / cashier

Location : Dubai (Deira City Center)

Company : Sharaf Retail Group (FOREVER21)

Kind Of Work : Business (Retail)

Brand : FOREVER21

(UAE) Experience

Duration 2009-2011

Job : Sales Associates / cashier

Location : Dubai (Deira City Center)

Company : Sharaf Retail Group (FOREVER21)

Kind Of Work : Business (Retail)

Brand : FOREVER21

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(K.S.A) Experiences

Duration 2007-2009

Job : Sales supervisor Store

Location : Khamis musheet

Company : Alfaify For Oud And Perfume

Kind Of Work : Business (perfume)

Brand : AJMAL

(EGYPT) Experiences

Duration 2006-2007

Job : Sales Associates

Location : Almahalla Alkobra

Company : BATA

Kind Of Work : Business (shoes)

job responsibilities :-

1. Able to handle sales problems.

2. Able to tackle with the customer.

3. Able to achieve sales targets.

4. Co-operative with the staff and self motivated.

5. Excellent communication skills and the ability to relate to all levels.

6. Quick learner.

7. Capable of understanding others views and makes others

Understanding also.

8. Capability of working within the team as a team member.

9. Customer Service :-

Awareness of customer needs and implementing this in my work.

10. Flexibility and working under pressure even in rush time.

Computer skills :-

-Windows, Word, Excel And Internet.

I hereby certify that the above information is true and accurate to my knowledge.

Certificates and reference can be provided upon request.

Yours faithfully

Mohamed Hafez

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