Manager Customer Service

Charles J. Tuttle

** *** ******, ********* *** / Westfield, MA / 01085

Cell- 518-***-**** / Email- acs7yl@r.postjobfree.com RETAIL PROFESSIONAL

Extensive retail experiences

Outstanding customer service skills

Excellent management and training skills

EDUCATION

HIGH SCHOOL DIPLOMA, Don Bosco High School, Boston, MA TECHNICAL SKILLS

MS Word, Exel, Citrix, Kronos, Outlook, Taleo

PROFESSIONAL EXPERIENCE

THE FRESH MARKET, Saratoga, NY

Assistant Store Manager 2010– 2015

In this role, I served as the hiring manager, the Safety Maintenance and Emergency Coordinator (SMEC), and the perishable and non-perishable managing partner.

Assisted store manager in hiring and training of all new associates

Managed the daily and weekly maintenance cleaning schedules

Completed all payroll activities using Kronos

Created department schedules

Completed Inventory Maintenance and p/l reports

Helped all customers with questions and inquiries

Directed vendor setup in new stores

Investigated and resolved shrink loss

Fulfilled action plans to meet company objectives

Successfully became a company certified trainer in 2011 HANNAFORD BROTHERS SUPERMARKET, Waltham, MA

Bakery Manager/ Certified Trainer 2000– 2009

Directed all day to day activities of the bakery department

Trained all new bakery hires within my district according to company standards

Supervised all bakery personnel activities, including scheduling, counseling and performance evaluations

Managed product ordering, quality control and inventory

Completed daily production lists

Conducted shrink control on a daily basis

Organized maintenance production records

Assisted with store openings and set up

Received trailers and logged invoices for inventory

Contact this candidate