Customer Service Manager
Resume:
MICHAEL C. OLENEC
acs7th@r.postjobfree.com
Profile: Detail-Oriented, environmental planning professional with a strong track record of maintaining customer loyalty and streamlining company costs.
Areas of Expertise: Microsoft Office, Adobe Systems, ESRI, Geographic Information Systems (GIS) Programming Language, Certified in Wilderness First Aid, Class 6 Remote Control Operator License
PROFESSIONAL EXPERIENCE
Lawn Doctor
Certified Pesticide Applicator May 2015- September 2015 (seasonal work)
Determine individual needs of each customer’s lawn and choose proper application to resolve the problem
Mandatory obtaining federal pesticide license within two weeks of hiring
Union Pacific Railroad, Chicago
Remote Control Operator (Class 6 license) April 2012 – October 2012
Complying with FRA construction of trains to meet Hazmat regulations.
Ensure safe, on-time/on-plan train operation and movement in compliance with company and Federal rules and instructions.
Responsible for train operation and movement through the use of remote control device.
Coupling/uncoupling air hoses and cars.
Applying/Releasing hand brakes.
Reading, comprehending and following safety precautions, regulations and instructions.
Preparing written documentation and materials.
Inspecting the conditions and operations of equipment and machines, and making correct adjustments.
Monitoring, observing, interpreting and relaying signals and placards to gather and communicate information.
Analyzing and troubleshooting problems to identify solutions or alternatives.
Monitoring the situation, environment and gauges to gather information and take appropriate action.
Teavana, Oak Brook, IL
Stock Manager October 2009 - February 2012
Meet and exceed daily sales goals
Motivate team for exceptional customer service
Keep track of supplies needed for day-to-day operations of company
New York Blower, Willowbrook, IL
Application Engineer January 2008 - August 2008
Cut Purchasing costs 17% through a vendor partnership program.
Evaluated data processes to determine proper fan selection.
Reviewed and tested air mover installations at job sites throughout the U.S.
Worked closely with the head of job sites to streamline efficiencies in airstream movement.
Reviewed factory blue prints to locate ideal placement for fans.
Education and Honors:
Elmhurst College
Bachelors of Science in Geography and Environmental Planning, May 2006
3.48/4.0 GPA
Dean's list each semester
Gamma Theta Upsilon - National Geographic Honor Society Member
Downers Grove North
Graduated within 3 yrs. with honors
Senior yr. classes in AP Biology, Algebra, English, History
Hobbies and Interests:
Helped construct five homes in all aspects of construction.
Knowledge of plumbing, electrical systems, power tools and heavy machinery.
Outdoor activities:
Solo backpacked the San Juan Mountains for two weeks.
Fishing
Extensive backcountry skiing throughout the west: Steamboat Springs, Vail, Aspen, Jackson Hole, Keystone, Park City, Big Sky
Camping
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