Tiffany Foster

*** ******* ** *** ***

Kelso, WA 98626

503-***-****

acs7qi@r.postjobfree.com

Office Support/ Clerical/Customer Service/Banking

Citizenship: US Citizen

Salary Sought: $11.00- $15.00 hr

Years of Experience: 9

Education Level: High School

Acceptable Travel: Light

Objective

To obtain a position I can continue to achieve advancement and success. I would like to provide value to a premiere company by demonstrating the quality of my acquired abilities, professional attitude, dedication, and outstanding ethical behavior.

RESUME

SKILLS

Microsoft word and excel, Microsoft office outlook, PowerPoint, accurate cash handling, solid computer and 10 key skills, excellent interpersonal and problem solving skills, professional appearance, prompt, very attentive customer service skills, operating multiple phone lines, switchboards, efficient multi-tasking, pleasant phone voice, advanced in filing documents

EMPLOYMENT HISTORY

1.Seterus Inc owned by IBM

Beaverton, OR

August 2010 - February 2014

ACH Specialist

Seterus is a mortgage service company owned by IBM

Receive customer's requests to be set up on AutoPay Program. Set up accounts for customer's who wanted to have their mortgage payment automatically debited from their financial institutions. Monitor, change and or cancel account information per customer, internal department via mail, fax and email requests. Create letters for customers, process for outgoing mail. Pull reports from sharepointe, SSRS, company bank submitted data, Report Manager software, update, process, complete, then place in company internal files for viewing. Answer internal phones from company departments inquiring about individual AutoPay accounts, while navigating through reference screens to answer inquiries. Respond to internal emails, sending and preparing fedex. Worked with excel spreadsheets, access databases, Outlook email & Instant messenger, Lotus 8 email. Completed all company internal and mandatory training classes, plus acquired and completed other training offerings to keep current with all changes in policies, and regulations being updated within the company. Assisted the Transaction Processing Department with check scanning, running live checks to be processed for payments, and trustee checks. Created new, updated pre-established and purged outdated hardcopy files. Also experience processing paid in full refunds for customer that paid there loans off. Process fiserv return items and escrow refunds.

1.Adecco/Epiq System

Beaverton, OR

February 2010 – July 2010

Document Processor

mailroom and Printing Bankruptcy solution documents, providing customer service to clients of EBS, organizing documents, copying, mailing massive documents a day, collating documents, label all documents, mail class action documents, lifting up to 50 pounds, some data entry, keeping all document in sequential order, and mailing of important checks.

2.Fisher Scientific/Intel

Hillsboro, OR

August 2009 – February 2010

Material Handler

Stock all clean room areas, some data entry, inventory, answering phones, and deliveries

3.Appleone/ Pepsi Bottling Group

Riverside, CA

December 2008 - June 2009

Front Desk Receptionist

Professional appearance, greet all guest with a smile, operate busy switchboard, filing documents, dispatch all calls to correct extensions, sign guest in and out, usage of basic computer programs, distribute incoming mail, preparing outgoing mail, data entry, sending & preparing FedEx, faxing, operate copy machine, usage of Nextel, ups, and all other front desk duties that is required of me to perform

4.Adecco/Epiq Systems

Beaverton, OR

May 2008 - November 2008

Document Control Clerk

Filing of Class action settlements, filing lawsuits, organizing files, data entry, making labels for boxes, lifting up to 50 pounds, record keeping, shipping & receiving, and filing up to 15,000 files plus a day

5.Bank of America

Tigard, OR

February 2007-January 2008

Teller

Interact with money transactions, deposits, withdrawals, credit card payments, check cashing, cash advances, filing all transaction documents, data entry, customer service, answering phones, balancing cash drawer, 10-key

6.Lowe's Home Improvement

Hillsboro, OR

December 2005 - February 2007

Customer Service Desk\ Cashier

Greet customers, process credit apps, pull up invoices, refunds, interact with customers, operate cash register, operating switchboards, multiple phones, usage of Nextel direct connect

7.Alvarez Lincoln Mercury & Jaguar

Riverside, CA

February 2005 - June 2005

Receptionist\ File Clerk

Answering multiple phone lines, operating switchboards, some data entry, filing important documents, issue mail, faxing, copying, and usage of Nextel direct connect, taking messages, voicemail, email, and all other office duties when needed

EDUCATION HISTORY

1.Arlington High School

High School Diploma

2.Portland Community College

Healthcare Information’s Management

Still Perusing

REFERENCES

Denise Medrano 503-***-****

Vicki Lehman 503-***-****

Matthew Wiederhold 832-***-****

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