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Customer Service Manager

Location:
San Pedro, CALABARZON, Philippines
Posted:
January 21, 2016

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Resume:

RESUME

JONATHAN BOÑON BONTO

Bldg * D** Bahay Caridad, Bayani St.,Araneta Ave., QC

090*-***-**** - globe

acs7nn@r.postjobfree.com

CAREER OBJECTIVE

Professional position in a corporate office, or legal department that will allow me to enhance and utilize my education and skills.

PERSONAL DATA

Date of Birth : October 21, 1971

Place of Birth : Tabaco City

Civil Status : Annulled

Sex : Male

Religion : Roman Catholic

Height : 5 feet and 7 inches

Weight : 145 lbs

Citizenship : Filipino

Languages & dialects : English and Filipino

EDUCATIONAL BACKGROUND

Graduate Studies Aquinas University, Legazpi City

Bachelor of Law 1995 to 1998

Post Graduate Studies 9 Units Method of Teaching 1993-Summer

College Course Bicol University, Legazpi City

Bachelor of Arts (AB Political Science) 1989 to 1993

Vocational Course MT- Finishing Course- NCII

Med. Transcription Course 160 hrs

MTC Academy- Tabaco City March to June 2009

CHS – Computer Hardware Servicing NCII

356 Hours – Borlasa Institute of Technology Inc. Tabaco City – Nov.5 to Dec 17, 2009

WORKS EXPERIENCES

1. Court interpreter III June 13, 1995 to Jan. 2005

Supreme Court

Regional Trial Court Br. 6

Legazpi City

DUTIES AND RESPONSIBILITIES

1. acts as translator of the court;

2. Attends court hearings;

3. administers oath to witnesses;

4. Marks exhibits introduced in evidence and prepares the corresponding list of exhibits;

5. Prepares and signs minutes of the court session;

6. Maintains and keeps custody of record book of cases calendared for hearing;

7. Prepares court calendars and the records of cases set for hearing; and

8. performs such other functions as may, from time to time, be assigned by the Presiding Judge and/or Branch Clerk of Court.

2. Designated Officer-in-charge (OIC) Jan. 16. 2003 to Jan 2005

Supreme Court

Regional Trial Court Br. 6

Legazpi City

DUTIES AND RESPONSIBILITIES

Provides technical, administrative, and supervisory work in the operation of a Branch Office

Establishes expectations and provides employee performance feedback on an ongoing and annual basis. Assists subordinates in establishing goals. Evaluates subordinates' goal achievement through conferences or informal meetings. Recommends subordinate's completion, extension, or termination of employment after the probationary/trial period.

Plans, assigns, coordinates, and reviews the work of assigned personnel.

Responds to customer complaints and the most difficult inquiries.

Assists in preparing the annual budget, including writing budget requests and justification.

Oversees and maintains the court docket and daily operations of the Office

Prepares all reports as required by the Supreme Court

Maintains case files. And Assists in case flow management.

3. Associate April 5 2010 to October 2010

MEPC – SAL/NNP Team

Maersk Global Service Centre

24th floor Wynsum Corporate Plaza Bldg

Emerald Ave. Ortigas Pasig, Pasig City

DUTIES AND RESPONSIBILITIES

Prepares and assist stake holder, in the Link creation as requested by the Sales department or as requested by the Stake holder. Making sure of the correct update in the system as requested. Answer phone calls and queries of the clients and stake holder. Provide excellent customer service.

4. Associate (BAF TRIGGER TEAM) Oct. 2010 to August 29, 2011

Maersk Global Service Centre

24th floor Wynsum Corporate Plaza Bldg

Emerald Ave. Ortigas Pasig, Pasig City

DUTIES AND RESPONSIBILITIES

Analyze and interpret Customer BAF contracts for the purposes of collecting Bunker Fuel Adjustment for every Clients, calculate the Baf, determine the Trigger schedule of the contract and provide correct update computation to the sales department for proper pricing of the Bunker fuel.

Answer phone calls and queries of the clients and stake holder. Provide excellent customer service.

5. Executive Assistant GFS –HSSE August 30, 2011-Nov. 30 2013

Security and Environment administrator

Additional task of Anti-Corruption

Maersk Global Service Centre

24th floor Wynsum Corporate Plaza Bldg

Emerald Ave. Ortigas Pasig, Pasig City

DUTIES AND RESPONSIBILITIES

Prepares SSP (Ship Security Plan) for all Maersk Line Vessel, Prepares CSR (Continuous Synopsis Record) of Maersk Line Vessel Maintains records of all Maersk line Vessel’s SSP and CSR, update all SSP to conform with the Class Administration requirements as Provided by the ISPS code. Administer the Security and Safety of all Maersk Line vessel under the supervision of the CSO (Company Security Officer). Answer phone calls, queries and assist the Master (Ship Captains) in the documentation requirements of the Vessel and assist the Master for the Security and Safety of the Vessel while at Sea by providing the Captains all the data and documents needed and updated SSP and CSR.

Gather data from the system, compile and arraigned the data for reporting

(Fight Corruption).

Gather data, monitor and update Sludge Library, provide support to the Environmental Compliance Manager in updating and assessing all Sludge, Garbage and Sewage Vendors in all ports used by Maersk Line Vessel.

6. Team Leader (BDU) January 2014 to April 30, 2014

Eastwood Property Holdings Inc

Mega World Corporation

DUTIES AND RESPONSIBILITIES:

To create a team, recuruit RES (Real Estate Sales Person) and REB (Real Estate Broker), Manage and supervise the team to generate productivity.

7. Human Resources Manager August 27 2014 to October 2015

E-Boyz Delivery Services Inc

No 14 8th Ave, Brgy Socorro

Cubao Quezon City

DUTIES AND RESPONSIBILITIES

1.Plans, develop and implements a systematic process of hiring and selection of persononel based on a set of qualification criteria and competency standards.

2.Ebsures that for recruitment fulfill all necessary pre-employment requirements

3.Formulates the company’s strategic recruitment and selection plan as to hiring and retaining quality workers

4.Conduct exits interview with resigning employees

5.Ensures the maintenance, security and update of all employee and clients records

6.Plans, design, recommends, and implements a job grading/leveling system together with a corresponding compensation and benefits structure that is fair and competitive with industry standards.

7.Periodically review of wages and benefits and recommends changes thereto for management approval

8.Plans, Organize and coordinate corporate activities such as summer outings, sports and health programs, team building and Christmas activities.

9.Develops and administers the company’s rewards and recognition programs, such as loyalty and service awards, model employee awards.

10. Make sure that the company complies with all the requirements of the law.dminiters and facilitaes employee requests for SSS Loans, Philheath and insurance claims.

11.Health and safety Administrators

12.Deals with company clients and governments instrumentalities

13.Work hand in hands with departments managers to develop business plans for the company

14.Serve on planning and policy making committee, corporate functions and corporate communications.

15.Establish procedure and technology solutions to improve human resources data management.

8. Asst. Operation Manager – Nov 2, 2015 - present

Alza Land Property and Management Corp

Job Description: Oversee production of work and provision of services. Make sure the organization is running well with a smooth efficient service that meets the expectations and needs of customers and clients.

Responsibilities: -

1. Improve the operational systems, processes and policies in support of organizations mission –

2.Manage and increase the effectiveness and efficiency of Support Service –

3.Oversee overall financial management, planning, systems and controls

4.Management of agency budget in coordination with the Executive Director

5.Organization of fiscal documents

6.Regular meetings with Executive Director around fiscal planning –

7.Supervise and coach office manager on a weekly basis

8.Others (assigned by the President).

TRAININGS/ SEMINAR ATTENDED

1.Forum on Issues and Policies on Civil Registration 12 Dec 1995

And Adm.Order No.2 (Muslim Registration)

DDCC Conference Hall Legazpi City

2.9th Annual Convention Philippine Assn of 7-9 May 1997

Court Interpreter, Supreme Court Bohol-Bohol

Wisdom School Auditorium, City of Tagbilaran

3.Seminar on the 1997 Rules on Civil Proceeding, 10 October 1997

Legazpi City Hotel, Peñaranda St., Legazpi City

4.General Assembly and Seminar of the Philippine 7-9 December 2000

Association of Court Interpreters

Baguio City-Teachers Camp. Baguio City

5.11th Regional Judicial Career Enhancement Program 25-28 February 2003

For Judges, Clerk of Court, Branch Clerk, Interpreters

And Docket Clerks at the Regional Trial Court,

And 1st level Court of Region V

Oyster Village Hall Naga City

6.Orientation & Planning Workshop on the action 3-4 April 2003

Program for Judicial Reform APJR

Casablanca Hotel, Legazpi City

7.8th Regional Judicial Career Enhancement Program 2-4 June 2004

For Judges, Clerks of Court, and

Branch Clerks of Court

Regional Trial Courts & 1st- level Court of Region V

8.MS Office Application “Training Program” April-June 6 2009

(MS Word, MS Excel, MS PowerPoint and (Every Saturday)

Internet Application) MTC Academy Tabaco City

9. Computer Hardware Servicing NCII (356 hours) Nov.- Dec 17, 2009

Borlasa Institute of Technology Inc. Tabaco City

10.BST – Basic Safety Training (Elem. First Aid, March 8 - 14, 2010

Personal Survival Technique, Fire Prevention

PSSR) Mariners Polytechnic Colleges Foundation

11.Loptop Servicing, Assembly, Hardware April 27 to May 14 2013

Troubleshooting and Repair

Computer Networking, Career and Training

Center Inc. Manila

12. Customer Service Excellence Training August 30 2013

HR Training Course

13.CPE Accreditation Seminar for Sales Persons August 31, 2013

Prime Real Estate Values and Integrated Learnings 12 units

(PREVAIL)

14.The Essentials of HR and Labor Law Feb. 27, 2015

Company Policy: Elements of Administrative

Investigation and progressive Discipline

ARIVA ACADEMY (Atty. Pol Sangalang)

SKILLS and CERTIFICATE OF ACCOMPLISHMENTS

Research work, Analysis, Legal works, Martial Arts, and Driving

160 Hours – MT Finishing Course (Med. Transcription)

356 Hours – CHC- Computer Hardware Servicing NCII

-30 hours MS Office Application, Training Program

MTC Academy, Tabaco City

- Practice Teaching (BUSAT) Legazpi City

3-7 March 199

Character References:

1. Atty. Gallo. Macasinag Provincial Prosecutor, Regional Trial Court, Province of Albay, Legazpi City (cp #091********)

2. Mr. Ruel G. Justiza Site Process Lead -Liner Operations

Maersk Global Service Centre Ltd.

24th flr. Wynsum Corporate Plaza Bldg.

Tel # 689-8521

3. Mr. Aaron Orillaza Team Leader, MEPC SAL/NNP

Maersk Global Service Centre Ltd.

21st Floor Wynsum Corporate Building

Cp no. 091********

Tel. 689 8955

4. Arthur Olano President of Olryt Marketing and Management Inc

Real Estate Broker

Lic. No. 13006

Tel. 093*-***-****/091********

5. Mr Jeffrey Paul Joaquin General Manager

EBoyz Delivery Services Inc.

091*-*******

This is to certify that the all the information stated above is true and correct to the best of my knowledge.

JONATHAN B. BONTO



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