Patient Access Manager, Customer Service Manager
Resume:
Re: Manager of Patient Access – Memphis, TN
Dear Hiring Manager,
I am pleased to submit my resume for your Manager of Patient Access in Memphis. I am drawn to the position as I am currently looking for an opportunity to grow in the health care industry.
I have 20 years of direct work experience in Patient Access that includes data entry, organization, general math, verbal communications, analytical thinking, and the attention to detail. As you will notice from my resume, I am scheduled to graduate May 2016 with a Master’s in Business Administration and plan to further my education in Accounting. My resume will reflect over 20 years experience in both clinical and hospital settings maintaining patient’s records and accounts and customer service.
As a supervisor, I worked well with other departments in accomplishing organizational goals. I hope too that you can use my leadership skills as an asset to your team in achieving goals at Express Scripts. I truly believe that I have the potential for growing in your organization and look forward to the opportunity of serving within the organization.
I am available at your convenience for an in-person or over-the-phone interview, and I look forward to hearing from you soon.
Sincerely,
Datrice A. Hill
901-***-**** (cell)
Datrice A. Hill
email: acs7ln@r.postjobfree.com
3308 Caribou
Memphis, Tennessee 38115 901-***-****
OBJECTIVE
To continue on a path of career and professional growth in Health Care Services, I seek an opportunity to serve on the staff of a progressive business organization and use effective leadership, cost analysis/control, and services coordination skills to identify and optimize opportunities related to control, quality improvement, and growth.
HEALTHCARE ADMINISTRATION / LEADERSHIP SUMMARY
Background includes dedicated career growth toward higher levels of management. Experience encompasses clinical and administrative leadership roles, departmental projects, services management, fiscal planning, as well as staff development.
• Transferrable skills include a diversity of strengths in areas including: (1) Task planning, resource coordination and project management; (2) Personnel/team leadership and staff training/development; (3) Client relations development and management; and (4) Problem solving, and research.
• Working with upper management to determine goals and using personal initiative to develop and manage strategy to ensure goals are achieved.
• Using computer software including Windows, Microsoft Word/Excel/PowerPoint, and P.O.S.
EDUCATION
UNIVERSITY OF PHOENIX, Memphis, TN
M.B.A. forthcoming 5/16
UNIVERSITY OF MEMPHIS, Memphis, TN
B.S. Heath Services Administration 5/14
SOUTHEAST COLLEGE OF TECHNOLOGY, Memphis, TN
A.S. Medical Administration 6/01
Professional Certification: Excel
EXPERIENCE
Patient Access Facilitator (1/00-present) Coordinated all phases of admissions and review processes to approve patients to stay in the hospital. Utilized effective administrative, communication, and task management skills to coordinate all phases of patient insurance eligibility to facilitate efficient and smooth running patient admissions. Assessed overall needs of organization and used personal initiative, strong leadership and guidance to ensure attainment of goals. I served as Sr. Patient Access Facilitator 10 of my 16 years of service with Methodist Lebonheur Healthcare
• Worked directly with ER Supervisor to review KPI's for questions and answers.
• Trained new hires on techniques for improving their accuracy and efficiency in processing medical records as well as maintaining compliance with federal guidelines and Medicaid/Medicare compliance issues.
METHODIST LeBONEUR HOSPITAL, Germantown, TN 1/00 - 5/14
Supervisor of Patient Access Services - ED Admissions (4/12-4/14) Established effective leadership and direction to guide the day-to-day operations, staff development, and client services of this regionally recognized hospital. Monitored all assessment, referral, and admission activities. Managed and directed personnel to assure prompt response to patient needs. Reviewed and maintained all documentation and departmental logs. Developed employee relations guidelines that proved to increase worker satisfaction and improve harmony.
• Scheduled admission functions for Nursing Staff, Social Services, and Physicians to assure prompt response to the needs of patients.
• Established and maintained a positive relationship with referral sources, and insured timely and accurate communication and information.
• Practiced and exercised a thorough knowledge of patient rights from commitments to HIPPA.
• Served on the Emergency Management Sub-Committee.
MEMPHIS & SHELBY COUNTY HEALTH DEPARTMENT, Memphis, TN 5/95 - 12/99
Clerical Specialist B Was responsible for data entry, filing and maintaining patient records for clinics and hospitals. Performed receptionist duties; posted and billed patient accounts daily.
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