Customer Service Manager

Wendy Bare

*** ****** ****, ************, ******* 46229

Cell: 317-***-****; *********@***.***

EDUCATION: Indiana Wesleyan University, Indianapolis, Indiana 2009 – B.S. Business Information Systems Management GPA: 3.67 – Cum Laude

International Customs Broker License

Issued at Washington D.C. through the Port of Cleveland

Serial Number: 20,600; Issued 2000 (Current)

Northern Illinois University, DeKalb, Illinois

Business Management Courses

University of Indiana - Cost Price Analysis and Contract Law – 1996

SAIC Fixed Price Project Manager Module and Contract Management Module – 1991 & 1992

SOFTWARE AND LANGUAGES: XHTML, MSAccess, FoxPro, Adobe PhotoShop, TextPad, Visio, SmartDraw, Business Objects, Monarch, Java, SQL, JavaScript, SAP, Visual Basic, Perl, Vestera, Procars, Softerm, MS Word, Excel, MS PowerPoint, MS Project, MS Access, FrontPage, SmartBoarder

PROFESSIONAL EXPERIENCE

ProTrans – 8311 Perimeter Drive, Indianapolis, IN – 09/16/15 - Present

FEDEX Trade Networks, 2390 Aviation Drive, Indianapolis, Indiana – 09/01/13 – 03/06/15

Prior Disclosure entry writing and clearance agent

Customs Service – Reconciliation of entry document discrepancies

FEDEX Trade Networks, 2390 Aviation Drive, Indianapolis, Indiana – 08/06/12 – 09/01/13

Senior ECO Import Specialist

Express CBP entry writing and clearance agent

Strong working knowledge of CBP regulations and US HTS

Keihin North America, Inc., Greenfield, Indiana – 07/10 – 09/16/11

Import Compliance Coordinator

Licensed Import Broker – Trade Compliance

Administrated 5 year Prior Disclosure Audit

Administrated all import logistics and classification of merchandise

Filed protests, post entry amendments, and US Custom Rulings

Valuation

Pre-Entry and Post Entry Auditing

Metropolitan School District of Warren Township – 03/07 – 07/10

Substitute Teacher (Elementary and Special Education)

SEKO Worldwide, 1301 Perry Road, Plainfield, Indiana – 08/05/04 – 03/07

Import Manager

Classified and cleared shipments through US Customs and process all logistics per client requests.

Provided exceptional customer service and problem solving skills with clear communication.

Concentrated on entry writing, traffic, transportation, and billing issues.

Obtained and maintained the annual bonds with US Customs and branch Power of Attorney’s.

Managed the Indianapolis office’s profit and loss.

Conducted rate quotes on new and existing accounts.

Processed and reconciled account entries and branch billing.

Monitored and evaluated office compliance with US Customs regulations and company policies and procedures.

Reviewed and filed US Customs and Branch Procedures Manual for imports.

Meet with Customs regularly to address operational issues.

Thomson Inc., 10330 N. Meridian St., Indianapolis, Indiana - 03/97 – 01/25/04

International Customs Specialist - Assistant FTZ and Northern American Free Trade NAFTA Manager

Monitored and audited pre-entry documents and interface with Canadian brokers and US.

Worked closely with the internal audit team to develop and monitor compliance to key import and customs processes to ensure conformance to legislative requirements.

Worked with US and Canadian Customs in cases were import/export compliance or customs audit issues arise.

Scope of responsibility included, but is not limited to, export and import of consumer electronics goods, marketing materials, and US goods returned.

Coordinated with all global shipping and logistics departments to ensure that customs compliant measures are implemented into global shipping methods.

Developed educational tools and reference materials including NAFTA web page developments and import/export/FTZ compliance manuals and procedures.

Managed country of origin certification and NAFTA eligibility for Mexican, Canada, and U.S. entities.

Developed, designed, implemented, and administrated NAFTA certification process for Mexico, Canada, and U.S. importations. Administer export operations and compliance for Canada, Latin America, Chili, Costa Rica, and Venezuela.

Maintained and administered weekly consumption reports and FTZ CF214 submissions to U.S. Customs.

Held Power of Attorney to sign legal documents on behalf of corporation.

Export compliance, coordinated activities with sales, traffic, and the Free Trade Zone warehouses.

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