Front Desk Receptionist

Lori Ann Price-Kozma

*** ****** *, ****** *****, Florida 33446 C: 954-***-**** ***********@*****.***

Dedicated to high quality patient/customer care

Knowledge of medical terminology

Outstanding communicator, personable and receptive

Skilled in handling sensitive issues with diplomacy and objectivity

Schedule management and administrative support

Received a merit raise and awards for strong attention to detail, exemplary customer service and team-player attitude

Microsoft Office and EMR proficiency

Increased office organization by developing more efficient filing system and customer database protocols

EXPERIENCE

08/2014 to 01/2015

Front Desk Specialist SFRO - South Florida Radiation/Oncology - Boca Raton, Florida

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Dispersed incoming mail to correct recipients throughout the office.

Received and screened a high volume of internal and external communications, including email and mail.

Accurately handled confidential patient forms and insurance referrals.

03/2012 to 06/2013

Customer Service Representative Boca Raton Resort & Club - Boca Raton, Florida

Directed incoming calls to appropriate parties.

Performed concierge service and scheduled appointments for members and guests throughout the resort.

Awarded repeatedly for top customer service.

10/2007 to 09/2011

Patient Care Coordinator Weiss Skin Institute - Boca Raton, Florida Responsible for initial staffing

Assisted in successfully marketing and promotion of new practice.

Acted as liaison between physician and patients.

Managed daily office operations and maintenance of equipment.

Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues

01/2002 to 09/2007

Office Manager C & R Imaging (MRI and CT Facility) - Boca Raton, Florida

Responsible for management of front office.

Maintained the front desk and reception area in a neat and organized fashion.

Scheduled and coordinated all sales appointments and follow up.

Streamlined office policies and interface with physician, patients and medical community.

Certification: Legal Secretary Philadelphia School of Office Training - Philadelphia, Pennsylvania, USA

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