Customer Service Sales

Melissa A. Miranda

* ****** **

Centerburg, Ohio 43011

(740)972-8841ph

****************@*******.***

Professional Summary:

I have over ten years of experience in providing excellent customer service and office administartion. Along with my customer service background I am equipped to handle collection calls, billing issues, and multiple problem resolutions. The person you are looking to hire is me. I have been awarded several times for exceeding monthly sales goals. I am proud to say my office and management experience has enhanced my abilities to communicate effectively with clients and employees. I can also delegate tasks and lead up projects in a busy office environment. Problem identification and resolution are also some of my strong points.

Work Experience:

12/2008-Current L.A. Miranda Consulting

Office Manager

* General Office duties

* Change orders

* Work directly with land developers, contractors and subcontractors to bid and

complete new earth work

* Payroll

11/200*-**-****- OSI

Collector- UPS Freight

* Third party collector for business accounts

* Work directly with customer to resolve past due freight bills over $10,00.00

* Surpassed monthly collections goals by at least 8% every month.

* Employee of the month In June and July 2008

12/2006-09/2007 Feazel Roofing Company

Service Department Manager

* Oversee the service department.

* Headed up daily communication meeting with our service employees.

* Increased service department quality level by 20% in 2 months

* Scheduled all warranty repairs and new contract work to be done.

* Conducted quality control inspections.

* Increased employee moral by team building functions.

* Entered accounts receivable information on quick books for the Feazel brothers .

4/02-11/06 Rader Roofing

Office Assistant

* Assisted office manager with daily task, including invoicing, billing, customer contacts and, filing.

* Handled payroll and employee time entry.

* Maintained excellent attendance.

* Initiated and put in effect a new employee incentive program.

* Opened and utilized Quick books for all invoicing and bookkeeping for Rader roofing.

3/97-1/01 AT&T

Customer Service and Sales Specialist.

* 80/20 compensation sales rep.

* Inbound sales rep for a wide variety of telecommunication services.

* Exceeded sales goals every month by at minimum of 10%.

* Handled escalated calls concerning toll, local toll and, long distance calling

issues.

* Assisted in call monitoring and new hire training.

* Worked with team manger to effectively boost team moral.

Education:

Columbus State Community College

Otterbein Collage

Attended "The Leadership" classes and seminars.

Contact this candidate