Manager Management

Professional Profile

Energetic and dynamic technology executive with 15+ years of experience in small to large enterprises leading business operations with a passion for quality assurance and project delivery.

Strong planning and analytical skills connecting strategic priorities to execution

Intensely focused on improving the customer experience that includes streamlining operations, mitigating business risks and increasing revenues

Unique ability to articulate big picture vision with complimentary focus on attention to details

Strong interpersonal, leadership, and communication skills to align stakeholders at all levels

Proficient in conducting agile scrums, test workshops and multi-format end-user trainings.

Proven track record of managing multiple directs reports while overseeing and tracking projects

Experience Summary

Industries:

Financial Services, Telecom, Insurance, Healthcare, Education, Federal Government

Project & Transition Management:

Business Case/Proposal, Project Forecast and Scheduling, Monitoring & Status, Resource Estimation & Allocation, Relationship Management, Risk Assessment

Strategy and Transformation:

Corporate and IT Strategy/Roadmap, Business Process Re-engineering, CRM, Vendor Assessment, Organizational Design and Transformation

Software Tools:

MS Project, Rational Portfolio Manager, Visio, Excel, Visual Studio, Active Directory, Google Analytics, Solution Manager

Quality Assurance:

HP ALM, JIRA, Test Director, AstraLoad, QTP, Test Track Pro, LoadRunner, Visual Studio Team Explorer, CATT, SAP TAO, TFS

Enterprise system:

SAP (4.7c, ECC 6.0 ) Configuration exp in SD, CRM, MM, FICO, PS, LRM, BA, BAS

Infomechs Inc. 1998 - Present Management Consulting Services

ATB Financial – Project Manager ( QA ) – Edmonton AB 05/2015 - Present

Managed implementation of SAP financial projects (cloud, ecommerce and upgrades) and led a team of test managers and test analysts at a team and personal level.

Exercised agile development practices and effectively managed QA deliverables within sprints, alongside strategic QA initiatives.

Worked closely with the Program Manager to coordinate testing strategy, efforts and acceptance criteria for all projects within the program

Assessed testing requirements and provided estimates of testing effort and resource for FUT, SIT and UAT phase. Defined and managed to scope and budget.

Recruited the QA team, adding new members that are good technical fit, ensuring new team members are on-boarded and in a position to be successful

Worked with business team to understand their priorities in order to plan the tests efficiently.

Built strong working relationships, supported other cross-functional teams to prioritize and align QA priorities to meet overarching business goals.

Adhered to approved testing methodologies on all projects within the program ensuring a high level of excellence is reached.

Coordinated with test managers, assigned tasks, reviewed progress and consolidated issues.

Provincial Health Services Authority (PHSA) – Change Management Lead 05/2012– 12/2013

Implemented proper change management methods so that the changes in the QA system are recorded, assessed, prioritized, tested, implemented and reviewed in a controlled manner.

Developed and implemented compliance to quality assurance and release processes through each application environment

Reviewed current and future domain strategy, identified resistance and performance gaps, and worked with senior management to implement corrective actions.

Managed process, created documentation, and provided training to the impacted staff

Ensured that the changes are implemented as scheduled to limit service and security outages.

Presented new change management plan to team members.

Provided end user application support including assistance with troubleshooting, identifying options and implementing appropriate action.

Fraser Health Authority (FHA) – Sr. Consultant – Surrey BC 12/2011 – 05/2012

Created and implemented a software testing program for Fraser Health APTA project which works in conjunction with Technology Replacement Program to replace legacy workstations.

APTA’s primary objective was to reduce the operational risk of moving line of business applications to a new standard image by ensuring that they work on the system being deployed.

Coordinated application software and peripherals testing on the new standard workstation image(s). This included installation, functional, regression, integration and UAT testing.

Worked with IBM, HSSBC and business users to remediate issues.

Performed Inventory and rationalization of Applications for each deployment site.

Prepared communications to the sites to inform of approaches and developed a sustainable model for ongoing APTA testing efforts.

Ensured software and peripherals to be supported as a result of rationalization and testing are identified for packaging for inclusion in the desktop images to be deployed at FHA.

Govt. of SK. Ministry of Environment – Project Manager – Multiple cities SK 02/2011 – 12/2011

Monitored all solution components through the testing process from receipt to final acceptance

for Results-Based Regulation (RBR) project. The project was initiated to change the current applications/permitting system from paper-based to electronic-based, to support the ongoing future evolution of the business. It was the largest change in their business during last 35 years.

Developed Implementation plan, project charter, schedule, WBS and managed a team of 70 business testers to execute UAT testing. Trained the business testers on documenting test cases and test results which included logging and tracking deficiencies.

Created and implemented a defect management repository and process for the Ministry.

Assessed risks and reported regular progress status to the Project Management Office.

Worked with technical teams and business analysts to diagnose and obtain resolutions for bug and deficiency issues.

Credential Financial – UAT Test Manager – Vancouver BC 01/2010 – 05/2010

Overlooked testing activities which included data integration, data validation, matching of UI with existing specs, and correct population of forms.

Assessed potential project risks associated with the testing and worked closely with Project Managers with respect to the delivery of project, determination of resources including monitoring performance, budget, quality control and assignment of work.

Prepared initial solution presentations and demonstrations for the solution. Helped the team form a go no go decision criterion for business solution team.

Worked with Professional Services staff to deliver successful integration and implementation of the project.

ICBC – UAT Lead – North Vancouver BC 01/2009 – 05/2009

Managed UAT testing of vendor ready products related to Vehicle Registration Number within Business Transformation Services at ICBC. This included development of strategic test plans and working with business requirements to translate them into test cases.

Determined strategy for test case traceability and test coverage. Identified irregularities in process flow, interfacing capability and functionality of the application and applied a sound logical approach to solving related issues.

Rocket Gaming Solutions – QA Consultant – Vancouver BC 07/2008 – 12/2008

Established testing standards, processes and created test plans for several electronic player interfaces created by Rocket Gaming Solution

Supported development team during product installations and setup of hardware and system components for test beds.

Telus ( Accenture) – Domain Testing Lead – Burnaby BC 09/2007 – 04/2008

Provided consulting from requirements analysis stage to design and management for the delivery of TELUS ordering and provisioning applications with ttv and/or adsl specific workflows.

Led testing activities, including planning, scripting, developing test data requirements, defect prioritization and coordination with offshore test and onshore development resources.

Managed implementation planning, reported daily project status and made sure the testing deadlines are met. Developed work plans and managed day to day delivery of projects – developed budgets and schedules, issues and risks.

Toronto Hydro Telecom – UAT Manager – Toronto ON 01/2007 – 09/2007

Developed, managed and delivered testing strategies and detailed test plans using risk analysis methodologies and tools in line with the development approach selected for the program.

.Managed the impact of scope changes to testing and communicate appropriately to the program management team from a schedule, cost, resource and risk perspective.

Managed the execution of systems integration and end-to-end testing, and facilitated the execution of user acceptance testing, including regular status using quality metrics.

Prioritized tasks based on goals and risks of the program to ensure testing milestones, activities and tasks are completed as scheduled.

Led the continuous, measured improvement of testing processes, strategies and frameworks.

Abacus Consulting – SAP Education Services Manager – SAP Malaysia 02/2006 – 11/2006

Designed, developed and implemented the plan to deliver SAP training to various top tier clients.

Worked closely with clients to assess their training needs and training budget

Managed training material, User Documentation and various other resources

Planned delivery of the courses including identifying trainees, trainers, support resources etc.

Managed the logistics planning for the training including securing the facility, equipment, reporting on schedule compliance, monitoring and measuring the success of the training roll out.

Innovative Emergency Management – QA Consultant – Baton Rouge LA 08/2005 - 11/2005

Worked on various projects developed for government agencies including US Army, FEMA and Department of Defense to improve security for lives and infrastructure, and to help communities recover quickly from disasters.

Developed test plans/test cases to automate the testing process for life critical systems made to transport and dispose of chemical weapons in a safe environment.

Reported defects after verifying it with the subject matter expert assigned on each project.

Added new features and updates to the current system after discussing it with the clients.

IDEXX Laboratories – SAP Service Management Consultant – Portland MA 04/2005- 07/2005

Converted service process from a 46C to a 47 upgrade. Responsibilities included the change in service management functionality between two versions and appropriately enhancing the same. The service objects, such as equipment, materials, serial numbers, service orders, service notifications, and work centers, were redefined to facilitate a smooth changeover.

Responsibilities included defining new DIP profile, defining characteristics, defining order sources, and defining service materials and aligning the same with the service order types.

Worked in close association with SD, MM, and FI-CO team to define the relevant interfaces to set a streamlined service management process.

Americo Inc. – Web developer and Business Analyst – Austin TX 09/2000 - 04/2001

Designed applications to help school teachers apply and track life insurance and 401 K plans.

Managed system testing activities and developed system test plans.

Identified major flaws and designed graphics and user interfaces by using various web tools.

Worked with business contacts to understand, gather and document requirements for system projects. Communicated business requirements to application developers.

Identified opportunities for future system enhancements.

IBM - Installshield, NT /Web Developer – Austin TX 04/2000 - 08/2000

Developed and tested products to package and deliver the IBM NetVista Thin Client Utilities using Installshield.

Wrote test scenarios to test the functionality of the programs. Tested the program by installing, uninstalling and burning it on CD.

Performed troubleshooting on the programs.

Developed and updated IBM Network station and IBM NetVista web site for software downloads.

Dell Computers - Web Tester – Austin TX 08/1999 - 04/2000

Tested the functionality of "Dell Learning" Intranet applications designed to promote business, team and individual success by meeting the educational needs of the corporation.

Developed and documented test plan, test cases and conditions. Developed user acceptance and system regression, including performance and Y2K compliance testing.Y2K testing procedures were run for the current century, to and from rollover dates, and next century.

Documented functional requirements and technical specification for the project.

Optimum Inc. – Web developer and QA Analyst Houston TX 06/1998 - 7/1999

Created web sites for Optimum's clients (doctors’ offices) and tested "Scan System”, a medical application that was developed in visual basic.

The purpose of the application was to automate and keep track of existing patients, their billing and their prescriptions, using a barcode scanner that would allow the health networks to exchange patients’ info among themselves and to transfer patients' data with a click of the button.

Responsible for all phases of the project: database design, setting up and configuring Active Server; specifying queries in SQL/VBScript; and tracking web usage statistics

Education and Background

Bachelor of Arts in Education, Minor in CIS, 1995– Central Missouri State University

SAP CS/SD/SM, 2005 – Abacus Consulting

NVN Business Management Program, 2009

PMP Training and Mentorship, 2009 – Project Management Institute

Additional

Enjoys traveling to distant foreign countries on business and leisure

Hiking and Snow shoeing

Contact this candidate