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Customer Service Maintenance

Location:
Bristol, TN
Posted:
January 20, 2016

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Resume:

Ronnie Jackson

**** ******** **.

Bristol, TN ***20

Cell: 502-***-****

Email: acs6w8@r.postjobfree.com

Education:

Campus High School- Haysville, KS.

Graduated 1988

Cowley County Community College- Arkcity, KS.

Military:

U.S. Army 1991-1995

62B Heavy Construction Equipment Repair

Mechanical and Trade Skills:

Class A CDL

Experienced mechanic on military vehicles. HUMVEE, LMTV, 113

Operated backhoes, bucket trucks, 3 and 5 ton dumps, Bobcat/New Holland forklift/dozer

Ironworker apprentice level

Computer Skills:

Operating Systems: To include Windows 95 through XP some 8

Applications: To include Word, Excel, Access, Powerpoint, Visual Studio and more

Work History:

2005-2015

TMC – Louisville, KY

Heavy Equipment Mechanic

Responsible for a medium-sized gasoline and diesel fleet.

Used my knowledge and ability to repair diesel engines, light, medium and heavy duty trucks.

Utilized my experience in hydraulics, electronics, trouble-shooting, and repair.

Utilized my skill with Microsoft Office applications including Word, Excel, PowerPoint, Outlook

Excelled in the use of Internet for research and capable of learning new software quickly

Highest standards of ethics, appearance, attitude, time management & respect for others’ time

Acquired Skills in questioning, listening, and rapport-building

Driven to provide excellent customer service

Enhanced my excellent organization, attention to detail, tracking and follow-up skills

Always open to direction, guidance, and mentorship and willing to reciprocate with results, communications, and feedback

2005-1995

Work History:

Mechanic Foreman Lear Siegler Incorporated – Baghdad, Iraq

Maintained power-assisted brake systems, wheeled vehicle suspension systems, wheel/hub assemblies and wheeled vehicle hydraulic steering systems.

Troubleshot problems in vehicle engines, electrical systems, steering, brakes and suspensions

Tuned and repaired engines

Replaced or repaired damaged body parts

Established and followed schedules for maintaining vehicles

Red Dot Air Conditioning upgrades (A/C conversion kits)

Installed ballistic plates, bullet-proof glass, and Kevlar lining to the interior of the vehicles.

Completed maintenance reports

logged man hours

Liaison between Lear Seigler and the Army

Created Excel spreadsheets/ Word documents for electronic transferring

Managed HR situations within my group.

Continually promoted due to my ability to be a team player and team builder. Mechanic to Foreman to Supervisor.

Diesel/Fleet Mechanic Waste Management – Louisville, Kentucky

Responsible for a medium-sized gasoline and diesel fleet.

Used my knowledge and ability to repair diesel engines, light, medium and heavy duty trucks.

Utilized my experience in hydraulics, electronics, trouble-shooting, and repair.

Utilized my skill with Microsoft Office applications including Word, Excel, PowerPoint, Outlook

Excelled in the use of Internet for research and capable of learning new software quickly

Highest standards of ethics, appearance, attitude, time management & respect for others’ time

Acquired Skills in questioning, listening, and rapport-building

Driven to provide excellent customer service

Enhanced my excellent organization, attention to detail, tracking and follow-up skills

Always open to direction, guidance, and mentorship and willing to reciprocate with results, communications, and feedback

Equipment Technician Halls Industrial Service – Wichita, Kansas

Responsible for performing basic field repair and maintenance on heavy construction equipment (i.e. conveyors, stone crushers, compactors, excavators, etc.)

Tested machine systems

Identified needs and proposed changes and upgrades.

Reconditioned equipment components and systems.

Participated in as well as managed new installation and upgrade projects.

Provided outstanding customer service to establish long-term client relationships.

Displayed polished etiquette skills and remained calm under pressure, even when client emotions flared.

Respected my client’s time and pocketbook.

Highly organized, minimal supervision, consistently multitasking in a fast-paced environment.

Strengthen in the face of unexpected emergencies, work well under pressure, remained flexible and made sound decisions.

Committed to a project till completion.

Took pride in my work and treated the client’s equipment as my own.

Worked closely with Staff and Management in a “Team” format.

Enjoyed actively participating, sharing my knowledge and experience

Confident person who maintains a positive attitude and enhances team moral.

Heavy Equipment Mechanic Caterpillar – Wichita, Kansas

Responsible for maintenance and repairs on construction equipment (i.e. backhoes, loaders, excavators) and field trucks (i.e. pickups, water and dump trucks)

Diagnosed problems and identified damaged worn parts.

Organized and kept accurate records of maintenance and repairs performed.

Worked in the field (on job sites) and in shop, either individually or with another mechanic.

Daily welding

Heavy Construction Equipment Repair United States Army

Supervised and performed unit, direct support and general support maintenance on construction equipment which included that used for earthmoving, grading, compaction, lifting, loading, quarrying, rock crushing, asphalt and concrete missing/surfacing, water pumping, air compression, pneumatic tools and power bridging.

Replaced brake actuators, batteries, starter motors, alternators, mechanical fuel pumps, hydraulic cylinders/pumps/control valves, drive shafts, universal joints, service brake shoes, disc-brake pads, water pumps, turbochargers, cylinder heads, high-pressure fuel injection pumps, wheel bearings/seals, steering unit torque link, and road wheels.

Adjusted engine speed governor/valves, carburetors, boom-hoist brakes/clutches, dry-disc clutches, steering brakes, track tension/assemblies, fuel injector racks, and steering unit brake levers.

Charged suspension accumulators, transmission shift accumulators, and main hydraulic accumulators.

Supervised lower grade soldiers and provided technical guidance to the soldiers in the accomplishment of their duties.

Performed troubleshooting, repair and overhaul of engines, final drives, power trains, hydraulic systems, and fuel system components. Performed welding and cutting to accomplish repairs.

Supervised the inspected maintenance of construction, powered bridging, and associated equipment

Performed troubleshooting of engines, power trains, fuel and electrical systems, hydraulic systems, earthmoving components, and pneumatic equipment.



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