THERESA A. CORDERY

acs6tn@r.postjobfree.com 440-***-**** 9540 Cove Dr. North Royalton, OH 44133

Talented professional with extensive leadership and administrative experience dealing with staff of varying levels. Experienced in training new initiatives as well as managing staff while utilizing effective organizational, customer service, and communication skills. E X P E R I E NC E

P NC B a n k

2011 – 2015

S U P E R V I SOR – N o n - Mo n e t a r y a n d Mo n e t a r y Ma i n t e n a n c e

Departmental management of personnel while overseeing a division of financial balancing of loans and both secured and unsecured lines of credit. Responsible for daily staff scheduling, monitoring production levels, and analyzing efficiency. Responsible for all hiring, annual reviews, and termination of employees. Consistently implemented new processes to ensure that departmental goals were in line with the mission of the company as a whole. Administered on-the-job coaching and leadership development.

P NC / N a t i o n a l C i t y B a n k

2000 – 2011

T E AM L E AD – T i e r 2 C a l l C e n t e r

Lead and managed a call center that supported bank branches, customer service, and executive support. Effectively diffused escalated issues to drive resolution for customers. Responsibilities included monitoring staff for production, proficiency, and quality. Regarded as a subject matter expert on departmental processes. Created and administered all training material for both existing staff as well as new hires. N a t i o n a l C i t y B a n k

1999-2000

DOC UME N T R E L E A S E C L E R K

Responsible for document releases including mortgage satisfaction, titles, and liens. Utilized legal descriptions for mortgages with an expert knowledge of county fee requirements on a national level. N a t i o n a l C i t y B a n k

1998-1999

AUT O R E L E A S E C L E R K

Responsibilities included preparing, filing, and microfilming customer loan paperwork.

S K I L L S

Strong personal and customer service skills with the ability to utilize the following attributes: Responsible

Accurate

Dedicated

Flexible

Reliable

Hardworking

Attentive

Dependable

Optimistic

Patient

Consistent

Resourceful

Motivated

Efficient

Honest

Proficient in all Microsoft Office applications including Word, Excel, PowerPoint, and Access. C E R T I F I C A T I ON S

Certified Notary Public

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