Customer Service Sales

Kiana Taylor

Calls broker - FREEDOM MORTGAGE

Frederica, DE

acs6sl@r.postjobfree.com - 302-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

LOAN PROCESSOR

BANK OF ENGLAND - June 2015 to Present

JUNE 2015

Verifies, compiles, and types application information for mortgage loans: reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Recommends that loan not meeting standards be denied. Calls or writes credit bureau and employer to verify accuracy of information. Submits mortgage loan application file for underwriting approval. Submits approved mortgage loan file to MORTGAGE LOAN CLOSER for settlement. Records data on status of loans, including number of new applications and loans approved, canceled, or denied

Calls broker

FREEDOM MORTGAGE - April 2013 to June 2015

Closer April 2013 -present

Compiles and types closing documents: Reviews approved mortgage loan to determine conditions that must be met prior to closing, such as purchase of private mortgage insurance.Calls or emails estate broker, and Title Company to request specified documents, such as receipt for payment of outstanding tax bill. Verifies accuracy and consistency of specifications on documents, such as title abstract and insurance forms. Calls broker, and other specified individuals to arrange time and date for closing. Answers questions regarding closing requirements. Enters numbers and calculates loan interest and principal payment, and closing costs, using computer or factor table and calculator. Types closing. Documents. Assembles documents for delivery to title company, real estate broker, or lending officer for closing. Closing Coordinator

Contemporary Staffing Solutions - February 2012 to April 2013 Responsible for making sure all paperwork and guidelines are met in order to close loans that are for purchase and refinancing of home mortgages.

Customer Service/Sales

COMCAST - September 2009 to June 2011

Call center environment answering incoming calls of current or prospective customers, gave excellent customer service by providing accurate pricing and answering billing questions, also put in installs and any service or trouble calls. Met sales quotas every day with new installs of new customers and upgrade of present customers.

Account Manager/Collections

ACCOUNTTEMPS/BARCLAYS - March 2009 to September 2009 Achieved department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts. Set up suitable payment arrangements once contact with debtor has been made, and followed up on payment arrangements.

HR Assistant

INTEGRITY/ DCPF - October 2007 to January 2008

Responsibilities included data entering audits done by insurance claims reviewer, also responsible for covering receptionist during breaks, lunch and vacations.

Cashier

DELAWARE PARK - March 2006 to July 2007

Provided customers with an exchange of either coins or tickets for cash. Also provided customers with cash markers as well as accept payments for cash markers. Duties also included maintaining accurate paperwork for all money received and an accurate account of all money given out. Customer Service

EDS - November 2005 to February 2006

Responsible for answering inbound calls in a call center environment, informed clients of their options for healthcare enrollments as well as entering data into the computer for any updates for existing clients. Bank Teller

PNC - June 2004 to November 2005

Processed customer transactions including withdrawals, deposits, money orders, etc.; assisted and educated customers with an understanding of products and services and utilized sales skills to meet team and individual sales goals.

EDUCATION

Medical Administrative Assistant

DAWN CAREER INSTITUTE

May 2011 to February 2012

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