Technica advisor, fleet maintenance, automotive warranty
Resume:
DAVID MILLER
Scarborough, ON M1W 1Y2
Email: acs6o1@r.postjobfree.com
OBJECTIVE:
To work in a position that will enable me to serve as a key member of any team through the contribution of my strong communication, customer service, organizational and leadership skills.
HIGHLIGHT OF QUALIFICATIONS
25 years of Automotive experience in various roles.
Strong Technical and Mechanical Aptitude
Excellent client relations skills, both internally and externally
Exceptional work ethic, taking great pride in providing professional customer care
Adept at listening, Assessing, Negotiating and Problem Resolution
Exercise sound judgment, along with strong telephone skills when assisting clients
Effective communication and interpersonal style both oral and written
Solid organizational skills; thoroughly proficient in prioritizing and completing tasks in a timely manner
Computer literate with the ability to comprehend and utilize programs with ease
PROFESSIONAL EXPERIENCE
PHH ARVAL June 2013 – July 2014
Vehicle Maintenance Specialist
Provide strategic consulting to clients regarding vehicle maintenance requirements Consult and negotiate with dealership service departments, automotive and light duty truck service repair shops to achieve cost savings for both internal and external clients
Verified the manufactures warranty and special warranty polices are being utilized on fleet vehicles
Using Customer service skills and experience collaborated and provided guidance to client drivers by locating the correct repair shops for repairs required on their fleet vehicles
Also assisted client drivers with various requests as required or by directing to the correct department for assistance.
Collaborate with fleet managers using mechanical/technical skills to advise on the best safe and most cost effective repairs required on fleet vehicles
Worked with both internal and external clients to achieve the best results possible in any given matter
Assisted Fleet managers with various request to ensure driver safety and to ensure less downtime on fleet vehicles
Worked with both internal and external clients to achieve the best results possible in any technical matter
Consult and negotiate with suppliers such as dealership service departments as well as other automotive and light duty truck service repair shops to achieve economic cost savings results for clients in regards to their vehicle maintenance needs while maintaining the client vehicles safe.
YAMAHA MOTOR CANADA July 2012 – May 2013
Warranty Coordinator
Assist in the development, implementation and distribution of warranty policies for new and existing products
Assist field staff with the enforcement of warranty policies and procedures, while analyzing the impact of these policies on the company, dealers and customers
Co-ordinate the warranty administration and extended Warranty functions, ensuring proper flow of registrations and claims
Manage special claim situations, ensuring rapid customer response times and backlog prevention
Manage the administration and promotion of the Yamaha extended warranty program; monitor dealer warranties and document all areas of concern
Prepare accurate monthly reports
GENERAL ELECTRIC (GE) FLEET SOLUTIONS May 2007 – July 2012
Technical Advisor
Interact with suppliers (dealerships, national accounts, and independent garages) nationwide, utilizing mechanical experience and expertise to leverage and negotiate maintenance and repair cost savings and warranties for Fleet customers
Recommend viable options to assist customers in selecting the best choice for needed repairs
Document vehicle breakdowns from start to finish while expediting the process to get vehicles up and running in a timely manner
Accurately document all driver, supplier, fleet manager, and vendor calls
Utilize all available online resources to access information processes, pricing guidelines and assistance for drivers
RYAN WARRANTY SERVICES CANADA June 1999 – March 2005
Mechanical Claim Adjuster
Adjudicated automotive mechanical warranty insurance claims
Reviewed technical/mechanical information pertaining to claim for validity
Investigated the most cost effective repair costs for vehicles
Assigned inspectors to view damaged vehicles
Verified that mechanical breakdowns were covered by policy and that policies were valid
Obtained parts and labour estimates for repairs; finalized claims
Collaborated with policyholders pertaining to policies and claim payments as required
Adjudicated Polaris mechanical ATV, Marine & snowmobile claims
TOYOTA CANADA December 1996 – June 1998
Parts and Service Coordinator
Examined warranty claims submitted by Forklift dealers for proper procedures
Processed warranty claims for payment
Requested and received warranty parts from dealers
Coordinated parts promotions and incentives for dealers
Investigated and resolved parts pricing concerns with dealers
DOWNSVIEW CHRYSLER September 1995 – September 1996
Warranty Administrator
Processed warranty claims using Reynolds ERA computer system
Verified claims to ensure accuracy of labour time and parts invoiced on claims
Downloaded claims to Chrysler for payment and processed claim payments
Kept record of backlogged claims not yet paid
ADDITIONAL SPECIALIZED SKILLS/EXPERIENCE
Experienced Assistant Service Manager for a Car Dealership
Developed Supervisory and Team Lead skills in an Automotive environment, supervising Service staff, as well as Technicians
Skilled Automotive Technician, with the ability to perform general automotive repair, tune-ups, electrical and transmissions repairs. Ability to also effectively diagnose repairs needed.
Computer Software skills including Microsoft word and excel, Lotus Notes, AS/400 and other Automotive specific software
EDUCATION
2009 Centennial College French Language Studies
1990 Centennial College Motor Vehicle Mechanics
1988 Timothy Eaton Ontario Secondary School Diploma
REFERENCES AVAILABLE UPON REQUEST
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