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Manager Customer Service

Location:
Georgia
Posted:
January 20, 2016

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Resume:

Jimmie Smith Jr.

acs6nz@r.postjobfree.com

404-***-****

A National Senior Executive Search Consultant with over a decade of recruitment and business development expertise. Primary experience is in managing the full life-cycle of recruitment needs and overseeing the entire recruitment process with a variety of companies. Extremely motivated and chose to inspire others through networking, connecting and hiring.

Diverse recruiting background: IT, Engineering, Finance & Accounting, Environmental Services, Human Resources, Manufacturing, Marketing & Sales, Municipal, Oil & Gas, Aerospace, Military Defense, Automotive, and Healthcare.

Top producer and team leader with unique ability to find a “needle in a haystack” quickly and on-target.

PROFESSIONAL EXPERIENCE

Plaid Enterprise, Inc., Norcross, Ga / Shenzhen, China

Corporate Recruiter (06/2015 to present) - Contract

Plaid Enterprises, Inc., is one of the world's largest, most diverse manufacturers of creative do-it-yourself products.

Implement, manage and execute full life-cycle recruiting process to support growth and long-term sustainability of diverse organizations

Responsible for the full lifecycle recruiting for the Corporate as well as Manufacturing Operations.

Partner with hiring managers to define position requirements, write job descriptions, source qualified candidates, coordinate interviews, conduct post interview debrief meetings, and extend offers of employment.

Actively attend Diversity job fairs.

Sourcing Tools: Monster, CareerBuilder, Dice, internal database, referrals, networking events,

Social Media tools: LinkedIn, LinkedIn Recruiter, Indeed, Zip Recruiter, The Ladders, sourcing.com, Talent Bin, Sourcing.io, Google, Twitter, Facebook, cold calling / name generation, etc. Advanced Boolean search skills.

Position Filled:

Manufacturing / Warehouse Manager

Production Supervisor

Maintenance Mechanic / Technician

Associate Product Manager

Desktop Support Analyst

Production Scheduler

The Stone Resource Group, Roswell, Ga

Technical Recruiter/ Sourcing Specialist (01/2015 to 04/ 2015)

Responsible for "full life cycle" recruiting process which includes developing job descriptions, qualifying requirements, recruiting, and sourcing for IT, Scientific, and Engineering professionals.

Responsible for negotiating competitive and equitable salaries and/or hourly rates while ensuring gross profit goals are achieved.

Responsible for developing innovative and aggressive methods to source, evaluate and pipeline candidates for IT and Technology based roles.

Develop strategic sourcing plans to engage passive candidates for IT roles.

Provide research; gather market intelligence and talent landscape

Successfully sourced and recruited IT professionals with experience in Java, HTML, CSS, IBM Web-sphere, Ecommerce, Web Applications and Agile/Scrum Project Management. As well as, infrastructure / network opportunities.

Tasked with sourcing for “Hard to Fill” positions.

Sourcing Tools: Monster, CareerBuilder, Dice, internal database, referrals, networking events,

Social Media tools: LinkedIn, LinkedIn Recruiter, Indeed, Zip Recruiter, The Ladders, sourcing.com, Talent Bin, Sourcing.io, Google, Twitter, Facebook, cold calling / name generation, etc.

Advanced Boolean search skills.

Lucas Group, Atlanta, Ga

Senior Executive Recruiter/ Sourcing Specialist (Information Technology) (10/2014 to 01/2015)

Established relationships with Controller, CFO, and H.R. hiring managers to partner filling open requisitions

Full Cycle Recruiting, direct accountability of the entire recruiting process

Responsible for overcoming numerous objections: internal resources, lack of firm recognition, agency use.

Responsible for all unique candidate sourcing, networking, interviewing, market analysis & research

Extremely resourceful in a variety of resources – social networks, referrals, specialty groups, etc.

New business/client development

Negotiate contracts/fees and compensation

Manage and track applicants in applicant database (ATS)-MaxHire

Continuously "close" qualified candidates and work to drive offer acceptance

Handle all relocation for candidates accepting positions out of state

Work with other Lucas Group recruiters across the US to partner our candidates and clients for successful placements.

Sourcing Tools: Monster, CareerBuilder, Dice, internal database, referrals, networking events,

Social Media tools: LinkedIn, LinkedIn Recruiter, Indeed, Zip Recruiter, The Ladders, sourcing.com, Talent Bin, Sourcing.io, Google, Twitter, Facebook, cold calling / name generation, etc.

Advanced Boolean search skills

Adecco Engineering and Technical, Atlanta, Ga

Sr. Technical Recruiter I Delivery Manager I Account Management / Sourcer (07/2010- 09/2014)

Proactively recruit candidates within the information technology, scientific and engineering fields through a variety of sources including recruiting websites, job boards, proprietary database, and network referrals.

Consult and form strategic partnerships with hiring managers to determine the needs and obtained necessary understanding of specific technical and cultural criteria from hiring managers to ensure successful hires.

Develop talent pool through creative sourcing techniques including referral generation, networking, direct sourcing, and internet sourcing.

Responsible for negotiating competitive and equitable salaries and/or hourly rates while ensuring gross profit goals are achieved.

Tasked with sourcing for “Hard to Fill” positions for client like McKesson, Philips Healthcare, Verizon Wireless and Cisco.

Delivery Manager

Create daily open order report for the southern region. (Atlanta, North Carolina, South Carolina, Alabama, Tennessee)

Requisition / Order Maintenance

Qualify orders

Distribute new orders throughout the region

Manage current open order coverage throughout the region

Account Management

Assist with new business development and account management to increase gross margin profitability by obtaining additional business from existing clients

Maintain ongoing relationships with hiring managers in order to understand their business unit and define their recruitment needs

Negotiate client contracts, candidate compensation, extend offers, facilitate the placement of candidates with on boarding and off boarding activities

Lead generation and follow up

Sourcing Tools: Monster, CareerBuilder, Dice, internal database, referrals, networking events,

Social Media tools: LinkedIn, LinkedIn Recruiter, Indeed, Zip Recruiter, The Ladders, sourcing.com, Talent Bin, Sourcing.io, Google, Twitter, Facebook, cold calling / name generation, etc.

Advanced Boolean search skills

SBS Services LLC, Atlanta, GA I Detroit, Ml

Sr. Recruiter, Field Sales & Marketing (01/2006-07/2010)

High-volume recruiting position with initial accountability for Atlanta, GA location. Subsequently assumed responsibility) for Denver and Detroit. Designed and delivered training classes and web-based training for hiring managers, diversity hiring and career path development. Managed 25-40 open positions at any one time.

Greatly enhanced candidate screening by working closely with hiring managers to understand their business requirements. Consistently scored in top % in customer satisfaction reviews.

Filled 150+ positions with top-notch candidates.

Utilized a wide variety of methods to generate candidates, including web-based sourcing, Internet postings, internal and external networking, job fairs and referral programs.

Diversity Hiring- partnered with diversity recruiters and events team to build a candidate pool.

Contract Professionals Inc. Waterford, Ml

Technical Recruiter, Consulting Position (4/2008-4/2009)

Actively source candidates through networking, cold calling, and Internet job boards for contract, contract to hire and direct placement job opportunities within several industries. Recruit and hired candidates throughout the U.S.

General Dynamics was a primary client, which I made over 1 00+ successful placements throughout the United States.

Coach candidates on interviewing techniques; negotiate pay rates and benefits with employees as well as mark ups with customers.

Directly responsible for managing General Dynamics Anniston, Alabama account. Worked directly with Human Resources representative in recruiting, hiring, pay rates as well as maintaining the relationships between candidate and client.

Responsible for Government contracts specializing in Engineering and Design

Selectremedy Personnel Services, Warren, MI

Account Representative, Sales/Recruiting (06/2006-1 0/2007)

Establish relationships with potential, as well as former clients to generate business opportunities. Supported all departments of the branch when help was needed including recruit for open positions.

Participated in the sales cycle process: prospect list initiation, lead generation, prospect qualifications, analyst pricing, proposal preparation and presentation, contract signing and negotiations, start- up, as well as customer service follow up after the sale.

Recruited for all professional levels within the organization from entry-level consultants through Senior Management.

Previous Experience

Target Corporation, Dearborn Heights, MI

Executive Team Leader (Logistics) (03/2005- 04/2006)

HCS Resource LLC, Bloomfield Hills, MI

Account Manager (04/2002- 12/2004)

Entech Personnel Services, Troy, MI

Account Manager/Sales Supervisor (03/1999- 03/2002)

Onsite Commercial Staffing Livonia, MI

Recruiter (1997)

ATS Systems Used:

Hireright, Hot Jobs, College Campus, Dice, Smart Search, Maxhire, Lexis Nexis, Resume Ware, Nacelink

EDUCATION:

Northwood University Midland, MI.

Bachelor of Arts in Business Administration

Awards-Memberships-Activities:

Kappa Omega chapter of Alpha Kappa Alpha Sorority, Inc.

Playground Kick Off Project 2015

Triumph Church- Men's Usher Ministry, Member Since 2002

Triumph Church- Triumph Network Connection - Established 2003



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