Customer Service Engineer

AMAN RAJ

Phone No: 955-***-****

Mail: ****.****@*****.***

CAREER OBJECTIVE:

The opportunity to join a rapid growth organization that has need for an established track record in IT solution development and also to be part of an organization that offers growth potential, stability, educational opportunities, and advancement opportunities.

IT SKILLS:

Desktop OS : Windows (XP, Vista, Win 7,Win 8 & 8.1)

Server OS : Windows Server 2k, 2k3, 2k8

Networking : LAN Technologies,

Applications : MS Office, IBM Notes, VNC, SMC & other Desktop Applications

PROFESSIONAL EXPERIENCE

CURRENT POSITION

Associate Customer Engineer, HCL Infosystems Ltd, Since Sep. 2013 to Sep 2015.

Working as a System Admin for the reputed client Pricol Limited, Gurgaon since Sep. 2014 to Sep. 2015.

ROLES AND RESPONSIBILITIES:

Working as a System Administrator, responsible for Implementation, configuration and maintenance of Hardware & Software Solutions involving 150 systems, printers and scanners in the PRICOL LTD Business Unit 2

Creating Asset Inventory Reports and Handling Asset Movements

Escalation of problems in a timely manner as per the escalation matrix

Created users, groups, network printers and assigned permission for the requested users

Monitoring network and system performance.

Maintenance across a wide range of operating systems, servers, applications, and programs. Provided extensive remote support.

Responsible for providing the desktop & server administration and support to the network.

Installing, configuring and Troubleshooting IBM Lotus Notes(backup-Import & Export)

Back up and maintenance of the Mail Server & AD Server & Data Backups in the Storage Server

Users & Group permissions of the Active Directory services for individual users as per the requirement according to their grade

Processes Service Requests in Work Recording System & keep users informed about their Incident’s status at agreed intervals

Ability to multitask & manage multiple priorities in fast-paced environment, coaching & guiding End Users on basic troubleshooting of Network & Hardware Related issues

Previous Assignments within Hcl Infosystems Ltd

Field Engineer (Duration: June 2013 – Sep 2014)

ROLES AND RESPONSIBILITIES:

ATM technical Support (SBI & PNB) Hardware/Software/Logical related problem etc.

Maintaining IT infrastructure of different organizations (Government, Defense, Banking Sectors, PSU like OIL India, BVFCL, Insurance Sectors etc.,)

Understanding the IT infrastructure and consult with them on how to maintain these infrastructures for better performance.

Solve various hardware/software related problems (Desktop, Laptops, Servers, Printers, and Scanners) of the organizations.

Understanding new IT technologies and ways on how to implement them.

Configurations of various high-end IT equipment like servers etc.

Maintaining customer satisfaction and customer relation by providing superior IT support.

TECHNICAL TRAININGS:

Basic computer hardware and networking from HCL Infosystems Ltd, Hyderabad.

ASP.NET 160 hrs.

COMPUTER KNOWLEDGE

Application Software : Ms. Office, SAP, Lotus Notes,

Programming Languages : C, Java

Web Designing : HTML, VB.Net

Databases : Oracle, My SQL Server, MS Access

Operating Systems : Windows XP, Windows 7, Windows 8 & 8.1, Linux.

Mail : Lotus client, MS outlook

SUMMARY OF QUALIFICATION

Implementing and administering of Asset Management tools

Incident management and process ownership

Trustworthy, ethical, and committed to superior customer service and complete resolution

Unique analytical problem-solving ability

Delivers, tags, set up and assists the configuration items of end-user

Understands the underlying principles, processes, enabling tools and technologies

Aware on designing infrastructure components and systems required to provide a service

Good communication skills

ACADAMIC EDUCATION

2010-2013 Diploma in Computer Engineering.

Guru Nanak Dev (Co-Ed) Polytechnic, Rohini, Sec-15, Delhi (B.T.E. Delhi) - 72%

2009-2010 Secondary School Leaving Certificate

Masoudhi High School, Masoudhi Khagaria Bihar (B.S.E.B, Patna) - 73%

PERSONAL PROFILE

Father’s Name : Upendra Tiwari

Date of Birth : 14/08/1994

Gender : Male

Marital Status : Single

Nationality : Indian

Known Language : English, Hindi

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Signature

Date :

(Aman Raj)

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