Customer Service Human Resource

Bobbie Stewart

*** ****** ******, ************, ** 29681

864-***-**** * acs6im@r.postjobfree.com

Work History

HUMAN RESOURCE ADMINISTRATOR, HEAD TRAINER & COACH

Greenville Gymnastics, Greenville, SC 1998-2010 & 2013-Present

Employee relations to include recruiting, on-boarding, training, evaluation reviews, career development and retention

Manage employee records and safeguard workplace confidentiality

Ensure organizational policies/standards are in compliance with EEOC

Collaborate with executive team in strategic planning of improving staff efficiency and effectiveness of program to generate revenue

Budget control through staffing, financial planning and analysis

Enhance client relationships through excellent customer service and communication

Gymnastics, dance and cheer instruction

USAG Safety Certified

Produced an in-house video presentation for staff training program

Developed, promoted and directed fundraising events

REVENUE CYCLE MANAGEMENT SPECIALIST

Carilion Clinic and Health System, Roanoke, VA 2012-2013

Managed medical claim billing for Medicaid/Medicare/Tricare

Verified patient eligibility

Prepared and submitted authorization requests

Edited and processed claims electronically and/or via paper

Conducted follow up and resolved denials of unpaid claims

Followed HIPPA guidelines and ROI regulations

Engaged in communication with partners, employees and customers

SOLDIER, HUMAN RESOURCE/ADMIN ASSISTANT & EMT

U.S. Army, Brooke Army Medical Center, San Antonio, TX 2010-2012

Assisted Officer/Non-Commissioned Officer in Charge of Ward

Acted as a liaison between medical staff, admin & military personnel

Managed employee records

Ensured proper training deadlines were met and licenses kept current

Reconciled classified files to meet regulated standards

Organized meeting materials and created PowerPoint presentations

Scheduled and recorded meeting minutes

Conducted inventory control

Maintained medical and office supplies inventory

Photocopying, network scanning, faxing, filing and record keeping

Protected the safety & well-being of the United States of America

Current Secret Security Clearance

Formerly EMT-B and CPR Certified

Education

Master of Business Administration

Graduate Student

Clemson University

Greenville, SC

Bachelor of Business Administration, Cum Laude

Averett University

Roanoke, VA

Human Resource Generalist Certification

Greenville Technical College

Greenville, SC

Skills & Strengths

Proficient in Microsoft Word, Excel & PowerPoint

Strong written and verbal communication skills

Very detailed and organized

Team oriented

Problem solver

Ability to multi-task

Good judgment

Quick learner

Punctual

Professional Affiliations

Society for Human Resource Management (SHRM)

Greenville Society for Human Resource Management

Chair, Media/Marketing Committee

Member, Diversity Committee

Previous Community Involvement

Junior League of Greenville

Greenville Foster Care

DSS, Guardian Ad Litem

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