Chodi Collins

*** **** ** *, **********, TX ***** - Mobile: 512-***-**** – E-mail: acs6gg@r.postjobfree.com

BUSINESS MANAGEMENT – FINANCE

PROFILE

Business Manager offering strong business and financial acumen leading start-up operations, driving revenue growth and profitability. Develop strategic and financial planning, reporting, budgeting, performance management, and compensation. Manage quantitative and qualitative business models and analyses to maximize margin and revenue. Review and produce performance metrics on a regular basis; deliver and execute plans for improvement. Identify cutting edge analytical tools, models and methods for making key business decisions. Fast learner with entrepreneurial mindset to support business operations for diverse industries. Multi-lingual; speak fluently in Korean; conversational abilities in Spanish and Japanese.

EDUCATION

Bachelor of Arts in Economics and Linguistics. Graduate-level work in Accounting and Finance.

2007-2011

University of New Mexico, Albuquerque, NM

STRENGTHS

Strategic Planning

P&L and Budgeting

Team Building

Talent Management

Training & Development

Employment Law

Process Improvement/ Change Management

Customer Service Protocols

PROFESSIONAL WORK HISTORY

One Smile Dental – Bastrop, TX July 2011-Current

Business Manager

Led the start-up operations for this new dental practice. Conducted research on demographics, average cash and insurance prices, real estate markets and competition in Austin, San Antonio, Houston, and Dallas suburbs and selected site location in Bastrop, Texas.

Review financial reports and identify trends in new patient numbers, production per hour and procedures to maximize employee use, patient chair time, scheduling and profit.

Direct HR/Training programs; conduct yearly OSHA and HIPAA training, office manual updates, compensation; supervise and monitor employees on office policies and patient care protocols.

Ensure comprehensive patient care; proper implementation of treatment plans and review customer survey information to prioritize areas of improvement.

Manage operation technologies and call distribution system setups that support a high level of service to customers. Participate in design of call monitoring formats and quality standards. Perform call monitoring and received trend data.

Interpreted and communicated new or revised policies to staff.

Accomplishments:

Secured funding for start-up operations; established long and short-term goals, vendor selection, negotiated prices on real estate and major purchases.

Managed build out of facility; selected and negotiated pricing with vendors/subcontractors.

Established office policy manual, OSHA and HIPAA guideline manual, and job descriptions.

Followed federal, state employment law issues pertaining to hiring, payroll, and general employee relations.

Obtained Registered Dental Assistant certification (RDA) to serve as back-up assistant if needed.

Completed HR courses covering legal issues of hiring, firing and policy-writing.

Collaborated with CPA reviewing and developing Excel reports providing metrics on labor costs, services, and employee schedules to make critical financial decisions based on data.

Corrected and optimized inefficiencies in prices, and employee and patient schedules. Conducted analysis for accuracy and fraud in pricing and collections.

Analyzed financial performance to identify growth in marketing, pricing, and insurance which resulted in an increase of revenue.

Resume: Chodi Collins Page 2

PROFESSIONAL WORK HISTORY

Exel Transportation – Indianapolis, IN May 2002 – Jan. 2007

Database Manager, May 2005-Jan. 2007

Established and managed the database to provide management with data and reports and tables. Provided direction, analysis, data extraction and report customization.

Streamlined documentation with logistics and significantly cut down on data entry time and inefficiency.

Accomplishments:

Streamlined business processes ensuring highest level of integrity for data.

Office Manager/Documentation Officer, May 2002-May 2005

Managed the office operations and maintained company documentation.

Prepared documents for international shipment customs submissions.

Gathered, logged, and monitored all shipping data.

Communicated with dispatchers, warehouses and customers regarding outgoing orders.

Updated the database with changes in carrier status.

E-mailed suppliers, carriers and customers with shipping updates.

Established long-term customer relationships through prompt and courteous service.

Cultivated a positive rapport with fellow employees to boost company morale and promote retention.

Accomplishments:

Determined the most cost-effective procedures and routes for shipments.

Developed company reports and conducted presentations on company goals for staff.

Target, Greenwood, IN. May 2001-June 2002

Customer Service

Bank One, Indianapolis, IN Aug. 2000-June 2002

Teller

Bank One Property Management Department, Lafayette, IN Aug. 1999-Aug. 2000

Property Specialist

COMPUTER SKILLS

High level of competence using MS Word, Excel, PowerPoint, Outlook, and Access.

VOLUNTEER EXPERIENCE

Organizes a yearly charity event with 140 attendees.

Raised over $4,000.00 for veterans in 2014.

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