Information Technology

Javier Valencia

SUMMARY OF QUALIFICATIONS

Team spirited individual, eager to take initiative and manage tasks

Dedicated customer service oriented professional committed to customer retention through providing superior service

Versatile leader who inspires others and is a natural coach and mentor

Strong problem solving, and creative thinking abilities, attention to detail

Hands-on experience with hardware components and software applications

Language: Bilingual English / Spanish

CERTIFICATIONS

CompTIA: Network+ (2013)

CompTIA: A+ technician (2012)

Microsoft: Office Specialist (MOS) Office 2003 Word (2010)

TECHNICAL EXPERIENCE

Windows XP and Windows Vista/7 operating system installations and configuration

Active Directory administration including adding users and groups

Administer and troubleshooting DNS and DNS clients; implement local security policies; create local user and group accounts; manage user accounts and groups

Managing domain servers and troubleshooting clients

Configure and use remote access services; update network communications

Document and track all peripherals and network issues

Install, service, and repair Video, Data and Voice equipment

Install, configure, and troubleshoot multi-function printers and mass storage devices

Backup and restore files; recover data and deleted files

Install and troubleshoot PC components and Windows XP and Windows Vista & 7 installations

Significant experience performing skills, operations and procedures in virtual environments (Virtual PC and/or VMware)

Experience with Microsoft Office (Word, Excel)

Managed email, calendar, and contacts with Outlook

EDUCATION

Computer Systems Institute, Diploma: Networking Career Program, Gurnee, IL 2012

Computer Systems Institute, Diploma: Business Career Program, Gurnee, IL 2010

WORK HISTORY

CompX, Technical Support Associate, Grayslake, IL March 2015-Present

Hardware and Software phone support for electronic and networked locks

Access and SQL database support

Help customers through email, phone or remote desktop to troubleshoot

Bilingual customer support

Assemble and repair electronic locks when necessary

Software and electronic lock testing for bugs or defects

Computer Repair/ Home Network, Self Employed/ Part-time 2012- Present

Clean, test, and replace hardware

Install software and hardware

Remove viruses/uninstall programs and defrag computers

Install and configure printers, modems, routers, and network extenders

Talk to clients about preventive maintenance

Kenosha Nissan, Customer Service Rep, Kenosha, WI 2014-2015

Detail new and used cars sold

Travel on dealer trades

Provide courtesy shuttle rides for customers

Maintain a clean and organized environment

Stock in cars and keep in order by make and model

CDW, Consultant: Configuration Technician, Vernon Hills, IL 2012 - 2013

Worked on a team to configure POS machines, laptops, desktops, routers, servers, printers and tablets for large-scale IT deployments

Configured software settings on Windows 7, Vista, and XP

Experience using Microsoft Excel spreadsheets for software installation keys

Installed various types of hardware on printers, servers, laptops, and desktops

Customized and configured laptops and desktops through customer’s configured VPN server

Imaged laptops and desktops with various customer’s VPN network

F.I.S.T Inc., Administrative Assistant, Waukegan, IL 2011

Provided prompt and efficient logistical support to ensure that the organization could effectively meet the needs of its client base

Meticulously organized files for ease and efficiency of retrieval as needed

Administration and oversight of social media sites utilized such as Facebook and Twitter

Responded to inbound inquires with accurate information or routed the calls appropriately

Matrix Communication (Comcast), Field Technician Grayslake, IL 2007-2008

To install, maintain and repair residential equipment and services located between the distribution point and the customer's equipment

Install, service, and disconnect residential Video, Data and Voice services.

Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service and perform personal computer software configurations.

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