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Customer Service Manager

Location:
Chicago, IL
Posted:
January 19, 2016

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Resume:

Robert H. Penn

** * ******* #****

Chicago IL ***54

acs6ef@r.postjobfree.com

872-***-****

Objective: To obtain a career position that will utilize and further my proficiency in areas of organization, management, computers and interpersonal skills to allow for my further growth both professionally and personally, vie enhancing the organization effiency, production and profit.

Education: Attended "William Rainey Harper College" have diploma certificates for: Accounting Clerk and Accounting Payroll Federal, State & Local Taxes

Employment:

09/2015- current MVP position: Temporary

Assigned an array of locations with varing assignments of production line product completion, suppling the production lines of product or palleting the finished product. Also did cleanup in the general area working.

04/2014-10/14 Pathways position: Temporary

Assigned to a route for pickup, collection and removal of refuse for beautification of streets.

09/2012-current Civic Staffing position: Temporary

Placed at manufacturing plants to assure quality production of designated part(s) and packaging of same as assigned.

01/2012-current Lawson House Life Development Center position: volunteer Computer Lab Attendant/Office Assistant

Open and close computer lab along with maintaining rules of. Assist and teach residents the how to(s) of the computer including setting up email addresses, seeking employment and research various information.

07/2010-05/11 Amos Finance position: Senior Account Associate

Evaluate, determine and sort file accounts for predetermined processing. Obtained reports and researched various information for purposes of obtaining restitution. Call on specified files to setup or follow up on payment arrangements.

08/2006-04/09 Apex Finance position: Representative/Research

Assisted collection floor on accounts for the purpose of locating individuals at their employment and/or residence. Establishment and follow-up of accounts being paid on a month to month basis from a number of consumer credit counseling services, attorney offices and individuals. Was assigned portfolios to determine, update and correct various information for the same purpose.

01/2005-11/05 Greenwich Finance position: Specialty Account Manager

For all routes handled specialty files for matters of insurance, liens, repossession, impounds, bankruptcies, garnishments and payoffs by preparing, filing and follow-up. Was liaison between various outside offices offices and ours. Contact individuals to bring delinquent vehicle loans current on own route.

07/2002-09/03 Ameristar Financial position: Account Manager

Contacting and negotiate with individuals on individual & commercial delinquent amounts (usually 3-4 years)for vehicle loans or determine an alternative if unresponsive to liquidation of said file.

02/1997-02/2000 VanRu position: Research

Locating of individuals and spouses, where appropriate, residence and employment through personal, financial and governmental avenues.

08/1996-01/97 Accounts Receivable Management position: Representative

Alternative routes for restitution researched. Development and maintenance for preset payment arrangements for individuals and commercial accounts. Ran daily reports/work sheets. Commercial credit checks performed. Bonded

06/1995-07/96 Hometown Finance div. of Bank of Northern Illinois position: Account Representative / Office Manager

Maintenance of 60day+ accounts and reports for repossession and foreclosures; Locating of individuals and vehicles. Heavy customer contact via phone and in person for customer service and payoffs. Tele- printer operation for various report generation and review. Persond' satellite office. Ran corporate computer backup system. Bonded

10/1994-04/95 Spiessman and Associates position: Assistant Office Manager / Research / Legal Assistant

Distribtion of new business between operations floor. Locating of individuals their spouses and assets through personal, financial and governmental avenues. Operation, distribution, documentation and evaluation of credit reports. Follow-up for insurance filings. For legal accounts determine and verify company/corporation legal name and address along with the registered agent and officers. Finding listing and document all accounts an individual had in computer system, including for bankruptcy files. Handled incoming dispute and complaint calls. Bonded

12/1992-10/94 Law Office of Richard Mednick & Associates, The Bureaus position: Research

Locating of individuals their spouses and assets through personal, financial and governmental avenues. Report generation, documentation and distribution. Bonded



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