Technology Project Manager

Professional Summary

I am an ambitious self-starter who excels at solving problems. Being adaptable and analytical compose the very foundation of my career. These two traits have brought me success in every situation and drove solutions to the large-scale problems I have faced. I have developed and implemented revisions to the entire scope of IT Department strategies and budgets as well as created plans to dramatically improve performance of operations. I am well-equipped to handle rapidly changing, fast-paced environments. I have always been a quick learner who is able to absorb new environments, skills, and technical information quickly.

Relevant Professional Skills and Abilities for

IT Project Manager

Well-versed in back-up/recovery concepts; designed and implemented robust backup plans in two organizations and dramatically improved the system in two others.

Responsible for nearly $1,500,000 in equipment spanning individual laptops for nearly 1,000 students and the infrastructure to support them.

Retained/saved customers up to $250,000 in revenue through careful application of soft skills and project management abilities.

Tripled expected workload; successfully managing up to 46 concurrent customer projects.

Adapted and created custom scripting to accelerate laptop imaging process.

Implemented remote access for technicians to provide faster response time to remote sites.

Implemented help request management systems that increased decreased request handle time while allowing for an additional 500 workstations to be added to the system.

Consistently assessed root cause and was able to extract action points and user requirements of any situation.

Supervised four direct reports and four high school volunteers; mentored three peer employees.

Compiled data on performance into useful metrics and facilitated daily conversations (similar to Scrum sessions) on performance and points of concern.

Chosen to lead multiple call projects established by upper management.

Planned and executed corporate office relocation within 10 days.

Named a “Top Performer” at IDEXX for 2014.

Professional Experience Summary

IDEXX Laboratories, Team Lead – Customer Relations Team, Westbrook, ME

Winslow Public Schools / AOS 92, Winslow Technology Director, Winslow Maine

Liberty Management Group, Technology Director, Portland, ME

PRC Technologies, Business Development Manager, Standish, ME

School Union 7, Technology Director, Saco/Dayton, ME

MSAD 63, Technology Director, Holden/Eddington, ME

2011-2015

2009-2011

2007-2009

2006-2007

2005-2006

2003-2005

Education

University of Phoenix, Phoenix, AZ

Masters of Business Administration (3.75 GPA, est. completion 5/2016)

Worcester Polytechnic Institute, Worcester, MA

Bachelor of Science: Management Information Systems, Humanities and Arts with Drama/Theatre (2001)

Certifications / Training

Presented by IDEXX:

Lean / Six Sigma (Completed 160 hour course at IDEXX – 2015)

Clifton Strengths Finder:

Rated – Strategic, Analytical, Achiever, Intellection, Learner (2014)

Skills and Technical Experience

System Administration / User Support:

Windows domain administration, FirstClass server administration, network file storage/ storage area networking (SAN), DHCP, TCP/IP, LAN (wired and wireless), Samba, hardware configuration, advanced technical trouble shooting, system imaging, SonicWall firewalls / firewall concepts and execution, VPN concepts, disaster recovery/backup and recovery/data loss protection (DLP), database architecture concepts, network design, Moodle implementation, infrastructure management and planning (including OSI stages understanding), network security concepts and application, (including network scanners), virtualization concepts and theory, Software as a Service concepts and business models, project management

Operating Systems:

Apple's OSX (workstation and server), MS Windows (workstation and server), Linux, iOS, BSD

User-Level Applications:

MS Office, image manipulation programs, IDEXX CRM (Beacon and FirstWave), Lavastorm (learning)

Other, General Experience:

Telnet, SSH (Secure Shell), FTP (File Transfer Protocol), basic HTML web design, Software as a Service business concepts and application, graphic design and sign construction

Hobbies / Extra-Curricular Activities

Archery, fencing, making armor, working on my ancient farmhouse, reading, writing short fiction, tending to my menagerie of animals (3 dogs, 2 cats, 2 ferrets, a conure, a sugar glider, and 7 chickens)

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