Customer Service Representative

Mariainelisse Dejesus

Spring Tx.*****

Cell # 954-***-****

GV # 832-***-****

Email acs62a@r.postjobfree.com

Career Objective: Looking for advancement and financial growth.

Strong vocational skills and procedural knowledge gained through years’ work experience. Analytical thinker and a self-starter, enjoy leading and motivating others to help improve business outcomes. Motivated, energetic worker with very strong work ethics. Computer literate with effective problem solving, decision making and strong negotiation skills. Bilingual Spanish/English in experienced in translations.

AON Hewitt 07/28/2014 05/28/2015

9500 Lakeside Boulevard The Woodlands, Texas 77381 1-855-***-****

Benefits Advisor

Provide guidance and assistance to Medicare Eligible, Former Employees and Eligible Dependents in selecting and enrolling in individual insurance policies for Healthcare plans and benefits In Call Center environment.

Experience Analyze and interpret documents such as detailed correspondence, insurance applications, polices or contracts. using Microsoft Office Suite applications, email and website interaction.

Assess the client needs asks probing questions to correctly qualify participants' needs determine the insurance plan and assess appropriate eligibility according to clients HRA contribution. Assist with preparation of Annual Open Enrollment and plan communications

Act within all ethical and compliance standards as defined and communicated by the company

Interpret and apply varying guidelines across multiple insurance carriers to applicant-specific health scenarios

Complete tasks timely and perfectly, leaving detailed notes accurately in the CRM system and appropriate call back times.

Humana Inc. May .12, 2008 07/18/2014

3501 SW 160th Ave Miramar 33027 1-800-***-****

Telesales Specialist Sales and Account Management

Act as the point of contact for enquiries for insurance products provided Clients with a first class experience by using your excellent listening, communication and skills.

Assist with preparation of Annual Open Enrollment,

Assess the client needs asks probing questions to correctly qualify clients

make and receive combination of inbound and outbound calls

Demonstrated ability to perform in high pressure, fast paced environment without compromising quality

Good judgment, high energy, team player

Hotels.com/Expedia

October 15, 2007 May 2008

2201 E Lamar Blvd, Arlington TX.76006 ** 817-***-****

Lodging Operations Coordinator

Relocations, Escalated Issues:

Credits, Stop Sells,

Closing Allotments

response to email and phone communications from lodging suppliers.

Book change/cancel reservations for lodging properties and provide necessary follow through

Small Business Administration Oct. 5, 2005 Feb 6, 2006

14925 Kingsport Road Fort. Worth Tx.76155 ** 817-***-****

Customer Service Representative

Job duties: Perform a wide range of duties in support of loan processing functions.

word processing, electronically transmitting information, photocopying, & data input.

Process & review a variety of business & home loans by applying

financial & credit analysis techniques, and pre screening personal and business loan applications

Sprint pcs

Feb 5, 2001 thru Aug. 23, 2005

4701 Mercantile Dr. Ft. Worth TX 76137 ** 817-***-****

Business National account specialist III

Customer education account administration Billing inquiries,

Account maintenance,

Contract administration and advanced account hierarchy

billing, systems knowledge of technical functions, Systems and electronic media.

Equipment troubleshooting difficult activations voice mail and wireless web resolutions that include trouble, resolutions tickets warranty exchanges.

customize plans to accommodate changes.

Resolve complex billing issues, process payments, program and activate phones.

Educate new and existing customers on plan and phone setting and futures

Explain international rates and plans Troubleshoot equipment.

Provide detailed contract terms and conditions.

High tech digital electronics

July 8, 1998 thru March 16, 2001

4604 Denton HWY Haltom City TX. 76117 ** 817-***-****

Office Management Tech support & Repair Position

Manage store and staff,

payroll, file claims,

order inventory,

staffing, organizing

Education:

Certificate completed, GED Jan 14, 1998:

2008 Health /life insurance license * NPN 10870617

Contact this candidate