Customer Service Technical Support
Resume:
Darryl M. Montealto
**** ***. ****** **. ******* Evangelista Makati City
090*********/ 7798743
**************@*****.***
CAREER FOCUS
Customer Service Professional with diverse background in Technical Support, Customer Service and Sales. Proficient in learning new task quickly and exceeding expectations.
RELATED SKILLS:
4 Year Technical Support Representative background
Resolves product or service problems by clarifying customer’s complaint. Determining the cause of the problem. Selecting and Explaining the best solution in solving the problem. Follow up to ensure resolution.
Ability to absorb and apply new and changing information.
Proficient in Microsoft office as well as other related applications.
Can work with minimum supervision.
Can demonstrate an ability to work independently, take initiative, problem solve, handle multiple tasks and prioritize daily responsibilities.
EMPLOYMENT HISTORY:
IBEX Global Philippines
Hanston Bldg. Emerald Ave, Ortigas Center, Pasig City
November 19, 2012 – Present
1-800-FLOWERS – Support
AT&T Uverse Blue Telco Southeast - Customer Service Representative Level III
AT&T West / Southwest Telco
oGreet every customer promptly and answer questions completely to maximize service opportunity and increase sales.
oAssist customers in selecting what appropriate product and services that best fit their need
oDevelop loyal customers through friendly service and follow up after sales or new service obtained
Sitel Philippines Corporation
EASTWOOD Libis, Quezon City
June 2008 – August 2012
Virgin Mobile / Broadband
Technical Support Representative
oTroubleshoot Microsoft Outlook, Apple Mail, Huawei Modems, Wireless broadband Internet connection
oChecked software installations and needed updates.
oMaintained up-to-date knowledge of the product and tools.
Support - Assists newly hired representatives during their “nesting” period.
EDUCATION:
College:
Computer Hardware Technology
Datamex Institute of Computer Technology
Date graduated: March 28, 2008
Highschool:
Blancia Carreon College
Date graduated: March 2004
PERSONAL DATA:
Date of Birth : September 11, 1987
Age : 27 years old
Birth Place : Sampaloc, Manila
Civil Status : Single
Citizenship : Filipino
CHARACTER REFERENCE:
Mark Gregory Venoza
Operations Manager
IBEX Global Philippines
Raymond Moises Poblete
Team manager, Career Advisor
IBEX Global Philippines
Raymond Brillo
Team manager, AT&T Uverse
Katherine Ocampo
Uverse Trainer,IBEX Global Philippines
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