JESSICA HAMMER

SKILLS

Microsoft Office, Excel Internet skills

Type 35-50 wpm Customer Service

Multi-line phones Cash Register operations

Document/Record Filing Outlook email

IV therapy compounding Medical Terminology

Mortgage servicing Loan servicing

EXPERIENCE

9/14 – present Novad Management Consulting/HUD Servicing Center

Document Management Specialist/Auditing Specialist

Check documents in to HUD SMART system from banks

Prep documents for imaging

Create barcodes for documents by pulling reports from SMART system

Audit files to ensure correct documents have been received

Audit documents to ensure loan amounts and other vital information matches HUD systems

Image documents for upload to SMART and HECM systems

Validate FHA loan numbers correctly match loan documents

Create Excel spread sheets with findings for HUD special audits

6/14 – 8/14 Gebbs Technology Solutions

(contract with Trizetto Provider solutions)

Receptionist

Separate medical claims paperwork

Stuff envelopes

Scan and check off outgoing claims in operations cue

Prepare PowerPoints for 100 clients, important macros for claims processed

Collect incoming mail and distribute to staff

Answer all incoming calls and transfer to appropriate personnel

Order all supplies for office

Prepare monthly calendars for all staff

7/13 – 5/14 Northwest Pediatrics

Receptionist and Scheduler

Alphabetize and sort patient paperwork daily for 7 physicians

Check patients in for appointments

Verify insurance status and scan insurance ID cards

Pull and file medical records

Schedule patients for 7 physicians for various appointment types

Build new patient accounts collecting demographics and insurance

Answer multi-line phones and transfer to correct personnel

Copy and mail requested medical records per HIPPA guidelines

1/13 – 6/13 Mindlance Staffing (ADT/Tyco Security)

File clerk and Receptionist

Alphabetize and sort files as active or inactive and year customer files were cancelled

Sort files into three separate job types (commercial, small business and residential)

Process and input branch’s weekly payroll.

Answer multi-line phone and transfer call to appropriate personnel

Verify contracts are properly completed and scan documents into company data base.

Issue certificates of security for insurance companies.

Maintain log of employee paid time off and leave balances

9/12 – 12/12 Addison Group (Midland Mortgage)

Auditor Quality Control (servicing associate II)

Audit mortgage files to ensure correct documents are in the correct file

Verify files are in the correct location in the file room and documents received are filed into to the correct file

Enter audit finding into Quality control spread sheet every day and import spread sheet into master control spread sheet on company

04/12 - 9/12 Office Team (QEP energy, Old Republic Title)

File clerk/data Entry

Sort and pack files into boxes for shipment

Inventory files for entry into data base

Enter file information into spread sheet

Verify amount charged for documents filed at court house were billed correctly to clients

1/11 - 10/11 Us Oncology

Admixture Technician

Compound Chemo therapy treatments

Order medications and supplies

Spike IV bags and prime tubing

Draw up appropriate amounts of pre-medications

Put patient treatments into data entry system RX3000 and IKnowmed

Calculate drug dosing, drug volumes and concentrations

Verify correct billing for treatments

5/10 - 11/10 Bellevue Medical Center

Pharmacy Technician

Fill prescriptions and stock medications.

Perform outdates on medication inventory.

Run controlled drug inventory reports and compare them to actual stock.

Deliver medications to patient rooms in the hospital.

Answer and place phone calls.

Compound IV drug therapies.

5/2008 - 4/2010 Alegent Health, Immanuel Hospital Omaha, NE

Pharmacy Technician

Fill prescriptions and stock medications.

Perform outdates on medication inventory.

Run controlled drug inventory reports and compare them to actual stock.

Deliver medications to patient rooms in the hospital.

Answer and place phone calls.

Compound IV drug therapies

8/2007 - 4/2008 C.V.S Pharmacy NJ

Pharmacy Technician

Fill prescriptions.

Collect co-pays and operate cash register.

Enter prescriptions into computer system.

Stock medications.

Enter insurance information into customer profiles for billing purposes.

10/2006 - 8/2007 AAFES McGuire AFB, NJ

Supervisor/Receptionist

Manage jewelry counter cash registers and displays.

Supervise associates in 6 departments, and stocking of new items.

Maintain personnel folders and counseling/training files.

Answer telephone calls and direct calls to appropriate personnel

Make work schedules for department managers

Verify and run end of day reports, sort receipts and ship report and receipts to corporate

7/2005 - 1/2006 Jacksonville Beach Surgery Center Jacksonville, FL

Patient Accounting Clerk

Prepare pre-operative patient medical records.

Validate and document patient demographic and insurance information.

Maintain medical files for center.

Register patients for surgery and pre-operative testing.

Coordinate surgery suite scheduling with nursing staff.

4/2004 - 12/2004 Convergys Corporation Jacksonville, FL

Customer Services/Claims Representative

Reference source for claims problem resolution for multiple members of the USAA Team.

Acknowledged by USAA members for outstanding service.

Knowledgeable about USAA and Convergys information systems and policies.

Identified areas for improvement and made recommendations.

Consistently exceeding call, case and quality performance standards.

EDUCATION

9/2003 - 2005 Florida Community College Jacksonville, FL

General Studies

9/2002 – 6/2003 Sinclair Community College Dayton, OH

General Studies

8/1997 – 5/2001 Bob Jones High School Madison, AL

Honors Graduate.

ACCOMPLISHMENTS

First Responder/CPR

Assistant Editor, School Newspaper

Animal Rescue Volunteer (New Jersey)

Military Spouse Support group

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