Customer Service Manager

Earl W. Best

*** ********* ***** *

Strathmore, Alberta T1P 1E3

403-***-**** (H) ****.******@*****.*** (403) 324-

**** (C)

QUALIFICATIONS

• Experienced store merchandiser including stocking, innovating planograms to flyer setup

• Impressive ability to quickly build report with customers, suppliers, staff and management

• Strong leadership and mentoring skills, able to create an environment for success

• Self-motivated, hardworking team player with exceptional interpersonal and communication skills

• Experienced manager with well over twenty years in a retail environment

• Ensured store standards were met and exceeded

• Suggested products that would best met the customers’ needs

RELEVANT SKILLS AND EXPERIENCE

Retail Management

• Consistently exceeded budget goals for each department

• Substantially increased sales and contracts

• Developed budgets and sales projections

• Set work schedules within budgeted hours allotment

• Managed multiple departments (sporting goods, hardware and paints) in a large retail environment

• Experienced at dealing with multi-million dollar budgets and projects

• Operated with a focus on customer and staff safety

• Enforced company regulations and policies

• Served as primary enforcer for loss prevention tactics

• Named best sporting goods department in district for 3 straight quarters

• Assisted in and approved multi-million dollar budgets as a town councillor

Leadership / Supervisory

• Participated in interviews and hiring processes

• Trained and orientated new hires

• Carried out disciplinary actions when necessary

• Scheduled employees, delegated daily assignments and ensured staffing levels were met

• Proven history of having employees promoted to management under my training

Customer Service

• Greeted customers in a professional and friendly manner

• Excellent public speaking ability, comfortable making presentations and announcements

• Served as an elected councillor for the Town of Strathmore for three straight terms

WORK AND VOLUNTEER HISTORY

Asst. Merchandising Manager Rona Canada (Totem Building Supplies) 2012 to 2015

Councillor Town of Strathmore 2004-2013

Department Manager Wal*Mart Canada Ltd. 2005-2012

Owner / Operator Best Produce Market 2002-2005

Senior Assistant Store Manager K-Mart Canada Ltd.

Store Manager Valdi Discount Foods

Past Vice President Strathmore & District Chamber of Commerce 3 years

Past Secretary Treasurer Community Futures Wild Rose 9 years

Past Board Director of Personnel Wheatland Housing and Lodge 6 years

Chairperson Town of Strathmore Names Committee 5 years

PROFESSIONAL DEVELOPMENT AND TRAINING

• Revenue Canada Entrepreneurial Course

• Management Skills and Techniques Course

• Advanced Customer Service Seminar

• Guide to Customer Service Seminar

• Effective Time Management Course

• Effective Decision Making

• Total Quality Management Seminar

• Accounting Trainee- Alberta Treasury Branch

• Emergency / Disaster Management for Elected Officials Course

• WHMIS

• Forklift, and Power Jack Certified

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