Sales Management

Stacey Faryna, RD, ACSM H/FS

Expertise in Health Care Operations, Management, Sales, Business Development, Clinical Educator

Greer, SC

acs5qq@r.postjobfree.com - 317-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Director of Client Services

Home Care Assistance - Greenville, SC - April 2015 to October 2015

• Promote quality home care services and manage business development, marketing, sales, referral management, event planning, in-services, educational programming, community and physician relations, exhibiting, senior events, and health fairs in the Upstate, Columbia and surrounding SC areas.

• Collaborate, communicate and partner with medical providers, health care clinicians, senior advisors, facility administrators, fiduciary experts, and case managers to keep their patients/clients well, safe, out of the hospital, and improve mobility, nutrition, and physical and cognitive status.

• Conduct client assessments in homes, hospitals, and rehab centers and provide detailed care plans and education to clients and family members. Direct all client services for superior customer satisfaction.

• Manage and lead Office Manager and Client Services Manager. Conduct home and staffing audits and monitor caregivers to assure deliverance of proper care. Supervise internal operations, case management, accounts receivables and payables, finances, reporting, data management, and safety and DHEC regulations. Manager of Practice Operations

Greenville Health Systems, Department of Medicine - Greenville, SC - August 2013 to April 2015

• Directed operations and effectively lead 14 practice managers and 147 providers in Department of Medicine. Provided oversight, communication, management, and operational support to 7 Internal Medicine practices, 3 Med/Peds practices, Geriatrics Division: Long-term Care, Alzheimer's/Memory Health Program & Geriatrics Inpatient, Palliative Care Department, Occupational Medicine Center, Internal Medicine Clinic and Subspecialty Clinics, Acadia Allergy, and Hospitalists program.

• Administered process improvement, operational management, change leadership, organizational design, process reengineering, strategic planning, and complex project management to exceed system's goals.

• Oversaw all aspects of practice management, fiscal management, manager and physician recruitment, placement and compensation, budgeting, revenue cycle management, A/R, A/P, PCMH accreditation, departmental & system wide initiatives and projects, quality improvement, clinical care, outcomes and quality, supply chain management, business processes, facility optimization, staff development, reporting, data analysis, business development and growth, marketing, and physician, client and patient relations.

• Organized and led all start-ups, hired and trained large teams, managed all processes for successful implementation while opening new Internal Medicine practices. Acquiried an existing Family & Internal Medicine practice and orchestrated full acquisition, transitioned group to GHS EMR, HR, I/S, Financial systems and all of GHS/UMG policies and procedures.

Health Center Group Manager, BMW Associate Family Health Center Walgreens/Take Care Health Systems - Greer, SC - November 2012 to July 2013

• Part of Implementation/Start-up team and managed health center operations, communications, finances, problem resolution, reporting, quality assurance, procurement, A/P, A/R, RCM, personnel management, provider and staff recruiting, hiring, training and development for Primary Care, Dental, Optical, Physical Therapy, and Occupational Health departments.

• Managed and led six Department Managers and their direct reports, two Physical Therapists, three PTAs, and three Primary Care Receptionists and indirectly managed all health center providers.

• Assured staff and providers adhered to all corporate policies, federal, regulatory, and DHEC compliance, departmental specific procedures, clinical best practices, Meaningful Use Measures, HIPAA, AAAHC Patient Centered Medical Home standards, clinical protocols, and safety protocols. Director of Center for Wound Healing

Community Health Network/Accelecare - Indianapolis, IN - March 2010 to November 2012

• Coordinated and managed all aspects of operations, clinical care, marketing, business development, personnel, budgeting, revenue cycle management, and finances for wound management center/hospital outpatient department. Successfully ran a $4.6 million wound business with a net income/operating gain of

$3.2 million in 2011. Achieved $3.18 million net operating gain at 2nd Quarter 2012.

• Exceeded 2010 and 2011 patient volume and revenue goals. Increased wound visits by 16% in 2010 and 14.74% in 2011. Increased HBO therapy visits by 28.1% in 2011. Achieved 136% of budgeted gross patient revenue and 116% of wound visits in 2011. Ran a contractual allowance of 49.19%. Achieved 144% of budgeted goal for net income in 2011. Achieved 98% patient satisfaction in 2011 and 2012 YTD.

• Called on physicians, clinicians, nursing homes, rehab facilities, and senior centers to generate referrals, conduct luncheons and in-services, and educate referral sources on comprehensive wound care and hyperbaric oxygen therapy. Successful marketing, communications, presentations, and exhibiting at conferences yielded a 17% increase in new patients in 2010 and 21.3% increase in 2011.

• Recruited, hired, managed and provided leadership and training to center employees and physicians. Managed scheduling, performance appraisals, patient and physician relations, data entry and analysis, finances, compliance, quality assurance, hospital policies, safety, and clinical and business components. Manager

St. Francis Occupational Health and Travel Medicine - May 2008 to July 2009 Severance provided when practice management group put my department under hospital administration structure.)

Indianapolis and Plainfield, Indiana

• Coordinated and managed all aspects of operations, sales, marketing, business development, staffing, and financial revenue for two occupational health centers and a travel medicine practice.

• Designed, sold, and implemented comprehensive portfolio of clinic and onsite occupational health services, wellness screens, safety and health programs, health fairs, vaccination services, and random drug screens to industrial, manufacturing, construction, transportation, foodservice, insurance, and healthcare businesses.

• Managed and provided leadership and training to twenty employees and five providers. Managed scheduling, accounts payable and receivables, customer relations, contracting, and program components for clinics and onsite work. Provided direct patient care, screenings, testing, and patient education.

• Established, implemented, and monitored clinical, quality assurance, safety, testing, blood borne pathogen, equipment calibration and maintenance, DOT, OSHA, ISDH, NIOSH, HIPAA, and business protocols. Center Manager/Sales Manager

Lincare, Inc - Indianapolis, IN - February 2007 to February 2008

• Managed seventeen employees including sales representatives, licensed clinicians, and customer service and delivery service reps. Implemented and enforced all corporate, FDA, CHAP, HIPAA, OSHA, DOT and Medicare policies, clinical and safety protocols, and compliance and Q/A standards. Provided in-depth employee training and incentives for quality service, patient satisfaction, and business growth.

• Marketed and sold respiratory, sleep therapy, enteral, and home care services and DME/HME to medical entities, hospitals, case managers, facility administrators, sleep labs, and primary care and specialty physicians to generate referrals and surpass monthly and quarterly sales goals.

• Achieved top 2% in Nation for oxygen referral growth in January 2008. Managed two territories and all accounts solely without two sales reps for 3+ months. Increased monthly revenue by $45,000.

• Coordinated and managed all operational, sales, and business logistics for multi-million dollar center. Grew business and patient base by 20% and achieved monthly and quarterly sales and revenue goals.

• Educated and set-up patients up on oxygen systems, nebulizers, wheel chairs, walkers, and tube feedings in assisted living facilities or patient's homes.

Director of Operations

Olson Center for Wellness - January 2005 to November 2006 Sales Account Manager

Roche Diagnostics Corp - Indianapolis, IN - December 2003 to January 2005 Lost position when venture/product discontinued due to partnering contractual issues.)

• Developed and maintained high-level relationships by prospecting, qualifying leads, and arranging meetings with targeted customers - Physicians, Bariatric Surgeons, Endocrinologists, Researchers, Cardiologists, Dietitians, and Fitness Specialists. Managed consultative and value sales processes and contracts to achieve profitable sales goals while selling HealthWear Systems - energy expenditure medical device, online software, and internet program.

• Exceeded quarterly sales objectives and performance objectives with 111.25% of goal. Advanced from three- state territory to presenting, selling, exhibiting, and marketing throughout eighteen states in the United States.

• Created presentations, website content, educational and marketing materials, and health care professional's and consumer user's manual and patient product kits. Trained team on targeted customer's clinical practice protocols and product's value proposition within medical, wellness, health care, and fitness settings.

• Assisted in the development and implementation of a start-up venture's sales and marketing strategies, processes, and training of new sales reps to ensure optimal sales execution, productivity, and performance. Research Dietitian & Interim Director

Indiana University Dept Medicine - Indianapolis, IN - June 1999 to April 2003

• Recruited, assessed, and educated sixty patients in six-month, corporate weight management program with cost of $650/participant yielding $39,000 revenue. Managed contracts, communication, and outcome summaries.

• Identified clinical trial opportunity, established relationship with pharmaceutical company to sell our services and expertise, submitted application, and attained $65,000 contract for clinical study. Collaborated with Principle Investigator, Research Coordinator, Nurse, and Pharmaceutical Research Monitors to conduct a variety of obesity, cardiovascular, diabetes, and pharmaceutical research studies.

• Created, marketed, and sold nutritional counseling packages for annual revenue of $14,513 and sold nutritional products and educational materials yielding in $8,751 annual revenue.

• Developed, marketed, sold, and implemented wellness and weight management programs and services to corporations, patients, and the public. Completed health, nutritional, and fitness assessments and generated individualized exercise and nutritional plans for adults and adolescents. Nutrition and Health Educator

Indiana Center for Bariatric Medicine - Indianapolis, IN - October 1999 to January 2001 Carmel and Indianapolis, Indiana

• Assisted Physician in opening a new Bariatric practice in 1999 and a Wellness Center in 2005. Developed treatment protocols and office policies, implemented new programs, managed business operations, designed and implemented marketing and sales plans, and recruited, trained, and supervised all employees.

• Delivered presentations and networked with Primary Care, Pediatric, Orthopedic, and OBGYN physicians and staff, insurance organizations, corporations, and the community to attain new clientele and facilitate practice growth and profit. Established referral system yielding new referrals and $168,000 revenue.

• Developed, marketed, sold, and delivered corporate wellness programs ($300 -$30,000 contracts) and comprehensive weight management programs ($375-$2,800 programs) for adults, adolescents, and children.

• Conducted nutritional assessments and intake analyses, developed individualized meal plans, and provided nutritional, fitness and behavioral counseling to clients. Completed medical examinations by conducting EKG's, urinalysis, medical history, blood pressure, and body composition testing on overweight patients. Wellness Coordinator

The National Institute for Fitness and Sport - Indianapolis, IN - March 1998 to May 1999 Developed, promoted, sold and delivered wellness and nutrition presentations to corporations, community groups, the public, and fitness center members.

• Coordinated and implemented twelve-week Lite 'N Up Weight Management Program. Lead group educational sessions, conducted fitness assessments, and monitored participant's progress.

• Consulted to The Indiana University Center for Weight Management medical team, completed nutritional assessments, provided diet instructions, monitored nutritional status of patients, and facilitated group support discussions during twenty-four week program.

• Recruited, trained, supervised, and evaluated job performance for interns. Clinical Dietitian

St. Francis Hospital & Health Centers - Beech Grove, IN - January 1996 to March 1998

• Completed nutritional assessments and team care plans and provided Medical Nutrition Therapy and patient education for Cardiac, Diabetes, Renal, and Orthopedic service lines.

• Designed and developed new Cardiac, Diabetic, and Weight Management nutrition education materials.

• Provided individualized nutrition consultations; educated patients on diet principles, food selection and meal planning tips, and the importance of behavior and lifestyle modifications.

• Supervised and completed performance evaluations for a Nutrition Assistant and Diet Technician. EDUCATION

Bachelor of Science in Dietetics & Food Science & Marketing Marian College (Now Marian University) - Indianapolis, IN 1990 to 1994

SKILLS

Marketing, Sales, Business Development, Communications, Operations Management, Personnel Leadership, Recruiting, Training, Leading (10+ years), Customer Service (10+ years), Durable medical equipment (10+ years), Financial Management (10+ years), Payroll (10+ years), Consultative Selling (10+ years), Human Resources (10+ years), Marketing Communications (10+ years), Healthcare (10+ years), Account Management (10+ years), Revenue cycle management (10+ years), Leadership (10+ years), Office Management (10+ years), New Business Development (10+ years), Operations Management (10+ years), Collections (10+ years), Contract Negotiations (10+ years), Public Speaking (10+ years), Management (10+ years), Client Relations (10+ years), Employee Training (10+ years), Budget Management (10+ years), Performance Management (10+ years), Practice Management (10+ years) LINKS

http://www.linkedin.com/in/staceyfaryna

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