IT Project Manager

Margaret S. Sherman, PMP®

Niskayuna, NY *****

http://www.linkedin.com/in/MargaretShermanPMP

acs5qc@r.postjobfree.com 518-***-****

Project Management Professional

Deliver targeted results in “no-surprises” environment with uncompromising dedication to quality.

Process Improvement IT Infrastructure Management Strategic & Action Planning

Financial / Budget Management Customer Centricity

Achieve success in high-risk, visible projects applying exceptional analytical, project / program management and team building skills. Deliver significant, critical client projects rooted in Project Management Institute (PMI) best practices. Integrate organizational business culture leading technical teams from business initiatives development through deployment. Recognized by Wall Street Journal for implementing cutting edge technology, 2013.

Key Competencies:

Strategic Program / Project Management

Communications Management

Executive Reporting & Status

Team Leadership & Building

Vendor Relationships

Risk & Issues Resolution

Relationship Management

Requirements Analysis

Professional Experience

METLIFE, Troy, NY 1998 2015

Project Lead Specialist, GTO Enterprise Application Development PMO 2013 2015

Developed and monitored charter, scope, financial, operational requirements, key dates and post implementation reviews.

Championed highly visible and complex company initiatives, improving customer service and end user experiences, including new software implementation and system enhancements.

Led diverse teams throughout project and program lifecycle, adhering to industry best practices.

Project & Program Management Process Effectiveness 2014 2015

Spearheaded continuous improvement of legacy processes using Project Management Institute (PMI) best practices to support project and program managers in achieving high quality deliverables.

Originated Program Management Playbook by enhancing priority focus, achieving timely goals.

Translated new processes and enhancements by providing training to end users for successful adoption.

Oversaw cross-functional teams within Portfolio, Financial, Cost Model Charge-backs and Project / Program.

Campaign Management Minimal Viable Product Program Phase 1 2014

Liaised test plan execution between technical teams and vendor.

Optimized campaign management services and solutions across different lines of businesses and marketing models, by defining and developing strategic solution for America’s organization, including US and Latin America.

Implemented IT test protocol for data and system integration for business UAT and E2E, for new vendor (SAS) production readiness.

Shortened timeline to rollout phase by designing structure for validation phase.

Streamlined and decreased new employee ramp-up time by mentoring newly hired Program Manager.

Customer Solution Center Wall Phase 2 2013 2014

Instigated key enhancements to Phase 1, decreasing call handle time and misdirected calls.

Japan Front Operations Redesign Discovery 2013

Managed diverse teams for feasibility study on creation of paperless process, with user-friendly web-based interface with iPads, Window tablets or Windows PCs, leading to full scale implementation.

Customer Solution Center Wall Phase 1 2013

Directed highly complex reinvestment multi-million dollar program by implementing new technology via Agile principles. Improved call handle time, as well as customer service representative productivity.

Achieved hard deadline to incorporate new open source Mongo DB technology by creating front end user interface for CSC representatives, rolled out to more than 50 pilot user groups.

Delivered 360 view of client data for consolidated view of MetLife customers, including policy details and transactions across multiple lines of business, in partnership with business, IT and vendors.

Leveraged data from more than 70 systems to apply solutions to dynamic needs, developing ground-up for new hardware, software and application coding.

Margaret S. Sherman acs5qc@r.postjobfree.com Page Two

METLIFE (Continued)

Senior Project Lead II, GTO Enterprise Infrastructure Project Management 2005 2012

Advocated success of highly complex projects with diverse teams across IT, Compliance, Audit, internal and external Security, and AD Lines of Business. Detailed coordination with lines of business spanning 100 to 300 applications.

Guaranteed seamless transitions to new infrastructure by upgrading software and complying with MetLife security policies.

Directed more than 10 complex programs delivering on time and within budget.

Project Manager, Enterprise Infrastructure, Application Quality Management 2003 2005

Implemented new or changes / maintenance to existing MetLife systems, supporting business growth and revenue specific to Institutional and Broker / Dealer / Investments lines of businesses. Directed staff of 5 Project Leads within Enterprise Technology division.

Lead Project Manager, Enterprise Infrastructure, Application Quality Management 2001 2003

Led diverse teams for internet infrastructure related projects for the enterprise. Orchestrated structured re-cabling of 2 major locations of web hosting provider environments (SAVVIS).

Executed new websites and changes / additions to existing infrastructure by engaging all critical parties within Enterprise Technology organization.

Generated $900K per year cost savings by migrating all MetLife websites out of IBM web-hosting environment synchronizing, synchronizing diverse teams.

Saved $400K per year cost savings by relocating MetLife hardware from unsecured to secure environment, leading migration of all MetLife websites from Digex.

Supported business and revenue growth as key to ongoing development and strengthening of MetLife systems.

Project Manager, Data Center Migration 2001

Delivered overall project management support in migration of New England Financial mainframe environment into MetLife, Troy, NY, completed on time and within budget.

Production Support Supervisor 1998 2001

Identified all critical mainframe datasets through use of Sunrise for all production systems for inclusion in daily back-up jobs. Supervised staff of 4 in new enterprise initiative. Ensured seamless recovery of business data. Supervised Disaster Recovery tests specific to recovery of critical data sets during off-site recovery exercises.

Additional Experience

AMERICAN INTERNATIONAL GROUP DATA CENTER, INC., Livingston, NJ

Manager, Assistance Center / Client Services

DUN & BRADSTREET INFORMATION SYSTEMS MANAGEMENT, Berkeley Heights, NJ

Supervisor, Help Desk

Account Executive

Education / Professional Development

General Coursework, Middlesex County Community College, Edison, NJ

PMP Certification, 2005 (member number 287068) Active and in good standing

Project Quality Management, Project Management Institute (PACE University)

Level 1 Project Management Principles

Fundamentals of Project Management

Connecting with Customers

ITIL Foundation Certification

Rapid Assessment and Recovery of Troubled Projects and Programs

Managing Global Projects / Programs; Project Communications Management

Diversity and Risk Management

Getting it Done – Applying Agile Methods to Life of Business

Managing IT Projects

Software / Tools

CA Clarity, SharePoint, Microsoft Word, Excel, Schedule, PowerPoint, Outlook, Visio, Adobe

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