Customer Service Care

TANYA RANJAN

A highly motivated, confident individual with exceptional multi-tasking capabilities

and able to work in a target driven, busy cell centre environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities. AREAS OF EXPERTISE

Query resolution Customer service Handling complaints Up selling IT skills

Office administration

PERSONAL SKILLS

Excellent telephone manner

Assertive Listening Confident

WORK EXPERIENCE

Website Designing Company : Origin (Australian Process) Customer Care Representative : Ocobert 2009-July 2010 Makings calls to customer to known about their business and about their marketing and promotions how do they make their advertisement about their company. Let them understand how we are going to help them to grow their business with the help of making their own website for the company.

Patient Cordination : AIPC (US Process)

Air Caller : August 2010-December 2012

Making calls to the patient about their appointment and known about the difficulties what they are having in the hospital resolving their problem. Handling calls from the insurance team about their claims and settlement of the patient bill.

Survey and RTA : THOTZ PVT LTD ( UK )

Senior Customer Care Executive: January 2013-Febuary 2014 Taking information from the customer about their Gas and Electricity Bill and trying to switch their supplier .

Making call to the accident victims to known how they meet with this accident have they took their claims from the insurance team and help them to get their claim and fix an appointment with our Solicitors.

Money Changer : Nafex Bureau PVT LTD (India, Dubai and UK) Business Developer Executive : March 2014- Present B2B with the money changer to tieup with us as we are going o help them business as we were an online aggregator for foreign Exchange.To help them with the formalities to be the part of out organization

Poviding advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing with a customers queries, requests, orders or complaints. Following up customers by calling them back.

Research required information for callers using available resources. Essentially receiving up to 50 incoming calls from customers daily. Involved in processing orders, forms and applications. Accurately recording details of calls and issues on logging software. Having a professional and courteous manner at all times. Identifying and escalating priority issues or customer complaints. Sending emails to clients answering their enquiries. Taking ownership on all calls and queries answered. Arranging appointments for engineers to attend premises & make repairs. KEY SKILLS AND COMPETENCIES

Able to handle complex calls and situations.

Demonstrating empathy and understanding when talking to customers. Able to deal with irate, abusive and irate callers.

A proven track record of handling high volume calls. Can type up to 30 wpm. Excellent listening and problem solving skills. Excellent communication skills and telephone manner.

Good keyboard skills and knowledge of customer service principles & practices. ACADEMIC QUALIFICATIONS

Bachelor Of Commerce

IGNOU University :- 2010 2013

12th BIEC

TIUM :- 2009- 2010

10h CBSE

Gyan Niketan :- 2008-2009

PERSONAL DETAILS

TANYA RANJAN

201 A SARAYU ENCLAVE

18TH CROSS

OPP RAGTVENDRA TEMPLE

HULIMAVU

Mobile : 095***-*****

Email : acs5qa@r.postjobfree.com

DOB: 07/03/1993

REFERENCES – Available on request.

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Bangalore (Tanya Ranjan)

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