SHERRY FORBES

250-***-****

*** ***** ***** *****

Victoria BC

V9B 6C4

HIGHLIGHTS OF SKILLS

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Markdown/promotional procedures

Store maintenance ability

Telephone inquiries specialist

Proven customer service expert

Effective time management skills; well organized, flexible and adaptable Adaptive team player

Positive, energetic work attitude

RELATED PROFESSIONAL EXPERIENCE

Order Desk

United Floors, Victoria B.C. Dec 05 2014 -May 1st 2015 Creating purchase order

Ordering product

Building orders

Obtaining credit notes for damaged or unneeded product from the vendors Obtaining warranty credit or replacement product

Invoicing statements

Filing

Answering phones and assisting customers,when needed Using word to write documents pertaining to payment requests Project Coordinator/Expeditor Nov.2008- Nov.2014

Home Depot, Victoria BC

Highest level of communication between the installers and the store following the life cycle of the materials to the home owners and builders

Responsible for ranking our installation department in the top 25 Home Depot Stores in Canada for conversion rates and sales in 3rd quarter of 2013

Tracked all special order merchandise to assure it arrived to the store or customers house in a timely manner

Processed measure requests and updated measured results; process all install-related hot notes Communicated and managed change orders; coordinated receipt of material, installer pick-ups, scheduling of work

Assigned installer based on capacity and project scope; maintain system records by updating installation schedules, shipping dates, and customer communication notes Distribute thank you/warranty cards to customer; audit store special order and installation process; identify and initiate installation chargebacks

Processed re-works and reorders, work with special service and balance due associates to process related requests

Maintained file system, monitored data and other related duties as assigned by the Supervisor Customer Service

Met customer requirements in a positive and professional manner by answering customer inquiries and resolving problems between service providers, vendors and customers; took appropriate action to resolve issues; maintained customer contact throughout or installation cycle Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions Assisted customers over the phone regarding store operations, product promotions and orders EDUCATION & TRAINING

Malaspina College, Nanaimo BC

GED 1989

*References Available Upon Request

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