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Customer Service Manager

Location:
Ocho Rios, Saint Ann Parish, Jamaica
Posted:
January 18, 2016

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Resume:

Fern Grove *

Lot **-*

Ocho Rios P.O., St. Ann

Jamaica, W.I.

Email: acs5mp@r.postjobfree.com

Cell:876-***-****

JUDITH .A. WATSON-FAIRWEATHER

OBJECTIVE:

To secure a supervisory/ assistant manager position in the hospitality industry, utilizing my education, and further developing my management skills.

EDUCATION:

2005-2005 Delhi State University Delhi, New York, U.S.A.

B.B.A. – Business Administration in Hospitality Management

1990-1991 Penn Valley Community College Kansas City, M.O. U.S.A

Associate Degree in Hotel and Resort Management

1985-1989 St. Hilda’s Diocesan High School St. Ann, Jamaica, W.I.

Certificate of Completion in Secondary Level Education:

English Language, English Literature, Principle of Business, Biology, Principle of

Accounts, History, Food & Nutrition and Mathematics.

WORK EXPERIENCE

July 2007- Present Ocho Rios Bay Beach Ocho Rios, J.W.I

Manager – Recreational and Commercial Beach Facility

-Overall supervision of staff compliment of 30 persons.

-Scheduling of staff members

-Checking off of Cashiers, Compiling the daily lodgement.

-Security checks and the implementation of safety measures.

-Submission of monthly reports, and budget.

-Events such as weddings, picnics and large group accommodation.

-Public Relations Officer.

-Recommending changes for the enhancement of the facility and future growth of the company.

-Ordering of goods and supplies.

Oct. 2006- July 2007 Dunn’s River Falls and Park

Contract – Assistant Manager – Ticket Office

-Supervision of cashiers and customer service representatives.

-Public Relations officer.

-Daily lodgements.

-Checking off of timecards of employees.

Feb. 2006- Aug. 2006 – College Program Internship Walt Disney World, Florida. U.S.A.

-All Star Movies

-Quick Food Service

-Food Service and Storage

-Guest Service and Interaction

-Cooking of Italian Quisine, Pizzas, Burgers and a wide range of American Dishes.

-Merchandising and Sales

Dec. 1990- Dec. 2004 - St. Ann Development Company Ltd. Ocho Rios Jamaica

World Famous Dunn’s River Falls & Park(Tourist Attraction)

-Assistant Manager – Administration

-Responsible for the daily operations of the facility.

-Supervision of all cashiers and customer service representatives.

-Responsible for security officers assigned.

-Collection of statistical data for monthly reports.

July 1992- Aug.1992 – Mother’s Restaurant - Ocho Rios, Jamaica.

Restaurant Supervisor

-Supervised the daily operations of the restaurant.

-Stock-taking.

-Customer Service

-Safety and Sanitation

AWARDS RECEIVED

1. Certification of Completion – Walt Disney World College Program

2. St. Ann Development Co. Ltd. – Ten Years of Service Award

3. Dean’s list- (1990- 1991) Penn Valley Community College, Kansas City, Missouri, U.S.A.

4. Recipient of full college scholarship – from St. Hildas’s High School to Penn Valley Community College, U.S.A.

OTHER SKILLS

-Computer Skills- Microsoft Word, Excel and PowerPoint.

-Basic Conversational Spanish Skills.

INTERESTS

Traveling and meeting people from diversed cultures.

REFERENCES:

Angela Strudwick Sherrene Steer

Justice of the Peace Human Resources Manager

Ocho Rios Commercial Centre St. Ann Development

876-***-**** 876-***-****



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