CATHERINE AMELIO-MEIGHAN

*** **** ******

Cherry Hill, NJ 08002

acs5k5@r.postjobfree.com

856-***-****

OBJECTIVE:

Responsible administration/management position, utilizing proven problem-solving, organization and communication skills to enhance the efficiency and productivity of the company.

BACKGROUND

SUMMARY:

Diversified professional experience in a number of business settings. A self-motivated worker who uses professional judgment and exceptional organizational skills, and who enjoys accepting new responsibilities and challenges. Specific areas of expertise include:

Staff Training

Computer Operations/IT

Accounting

Sales Support

Office Management/Project Management

Trouble-shooting

Customer Service

Direct Marketing/Marketing

Human Resources/Company Liaison

Notary Public for State of New Jersey

PROFESSIONAL EXPERIENCE

INTERSTATE OUTDOOR ADVERTISING, Cherry Hill, NJ

Human Resources Manager & Office Manager

Maintain and manage the company computer hardware and software needs and the company car fleet inventory along with the insurance and safety policies. Control office supplies and inventories and oversee the operation of all office equipment. Manage and assisted with the creation and installation of the Mi-Tel telephone system. Supervisor to the receptionist position and ensure proper phone coverage at all times. Prepare vendor invoices for payment, prepare, sort and distribute all incoming and outgoing mail. Manage temporary agencies and temporary employees, schedule interviews and screen incoming solicitation calls. Manage alarm system, and the interior and exterior of buildings. Managed the construction and furniture needs of three office locations. Handled all employee and vendor relations. Provide assistance to employee’s including coordinating benefits, new hire packages and employee terminations. Created and implemented cross training program and off-site file archiving system. Manage a multi-million dollar inventory of sport tickets on a daily basis and ensure proper distribution to clients. Recruited and trained new employees thru various methods. Updated and maintained employee handbook and managed employee attendance policies.

Executive Assistant & Office Manager

Provide administrative support to the Chief Executive Officer. Prepare internal and external correspondence for CEO and President along with directing telephone inquiries to appropriate personnel. Maintain expenses and employee equipment inventory. Maintain filing system, which includes company, personal and personnel files along with offsite archiving. Control office and kitchen supply inventories and oversee the operation of all office equipment. Manage the Inter-Tel telephone system and supervise receptionist position to ensure proper coverage for absences, breaks and lunch. Prepare expense reports and vendor invoices for proper payment. Prepare, sort and distribute all incoming and outgoing mail. Select and manage Temporary Agencies and temporary employees for Staffing. Manage office alarm system, interior and exterior of building. Provide assistance for employee’s including coordinating benefits, new hire packages and employee terminations. Manage a large inventory of sport tickets on a daily basis and ensure proper distribution to clients.

Executive Director to Infinite Possibilities Foundation:

Monitor donation requests, create letters, prepare donations and reconcile acknowledgments for income tax purposes.

7/2007-7/2015

KIA MOTORS AMERICA, INC., Mt. Laurel, NJ

Regional Administrative Assistant

Provide administrative support to the Regional Director and staff. Prepare internal and external correspondence for Regional Director and regional staff along with directing telephone inquiries to appropriate personnel. Maintain region budgets, expenses and employee equipment inventory. Maintain regional filing system, which includes dealer files, personnel files and offsite archiving. Control office and kitchen supply inventories and oversee the operation of all office equipment. Manage the Inter-Tel telephone system and supervise receptionist position and ensure proper coverage for absences, breaks and lunch. Prepare purchase requisitions, expense reports and vendor invoices for proper payment. Prepare travel and hotel arrangements and prepare, sort and distribute all incoming and outgoing mail. Select and manage Temporary Agencies and temporary employees for Regional Staffing. Select and manage Hotel accommodations in the regional office area for field representatives. Manage computer server and office alarm system. Provide assistance for employee’s including coordinating benefits, new hire packages and employee terminations.

1997-2007

Sr. Dealer Development Analyst & Marketing Analyst

Coordinate the regional portion of the Circle of Excellence Program, dealer buy/sells, relocations, terminations, new dealer appointments and amendments to sales and service agreements and business and operating plans. Create Power Point Presentations for the dealer package to be viewed by National office. Coordinate dealer signage program between District Sales Managers and national office to ensure each dealer meets KMA’s identification requirements. Coordinate and track submission of monthly financial statements, Business and Operating Plan submissions and Circle of Excellence applications and maintain the region’s dealer directory. Handle other various special projects delegated by regional management and also, assumed all the responsibilities of the Dealer Development Department for approximately 8 months.

Assist in development and coordination of local DMA marketing/merchandising programs. Coordinate major regional activities such as car shows, Ride & Drives with regional management, field personnel and KMA. Create copy for various radio and television programs, review programs, and meet with advertising agencies, vendors. Coordinate dealer cash, dealer advertising co-op budget, incentives and sales manager programs. Coordinate distribution of status reports to management. Assist in all administrative functions in the Marketing Department.

Consumer Affairs Analyst

Provided guidance and information to dealers and customers. Maintained product knowledge and general information regarding policy/procedures. Handled all Consumer Affairs incoming calls and correspondence. Gathered and reported on data obtained from the various contacts. Managed buy-back vehicles, collateral exchanges along with various projects.

SUBARU OF AMERICA, INC., Cherry Hill, NJ

Claims Adjuster

1986 – 1997

Oversee and settle automobile claims for property damage and bodily injury. Administer driving records and deductible charges. Maintain accurate loss information for all claims. Reconcile payments and maintain detailed reports. Follow-up on all claims and arrange estimates. Monitor third party adjusting company. Frequent written/verbal communications with claimants and insurance companies. Negotiate pricing with vendors. Interact with all levels of management, employees, regional staff and dealers. Recap of new, open and closed claims. Track losses and gains.

Customer Service Representative

Provided guidance and information to dealers and customers. Maintained product knowledge and general information regarding policy/procedures. Handled 30 incoming calls and 8-10 pieces of correspondence per day. Gathered and reported on data obtained from the various contacts. Managed various projects and supervised Call Center consisting of 6 employees while manager was on leave of absence along with monitoring the phone system.

Premium Processing Service Representative

Reviewed dealer and customer requests for exceptions, full research of inquiries. Written/verbal communications. Assisted regional sales representatives. Preparation of analysis/summary for management review. Reimbursements for policy cancellations. Produced various monthly management reports and cover letters for direct mailing distribution. Reconciled outstanding dealer applications. Maintained files and data entry.

Customer Relations Word Processor

Managed incoming departmental telephone calls. Researched and responded to customer complaints. Assisted with preparation of monthly reports. Directed departmental correspondence and updated departmental files. Prepared customer surveys. Reported telephone volume fluctuations. Followed-up on direct mail inquiries and monthly mailings.

TRAINING AND DEVELOPMENT:

Extensive continuing education in the following areas including but not limited to Microsoft Outlook, Word, Excel, Power Point and Quicken:

Interpersonal Skills

Business Training

Computers and Technology

Professional Development

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