NUR ANNA BINTI PARMAN @ RAHMAN

No **, Jalan Masjid Kampung Bukit Kerayong,

***** *****,

Selangor DarulEhsan.

Telephone No :018 – 240 6657

E-mail Adress :acs5e5@r.postjobfree.com

Date Of Birth : 25Ogos 1989 Place Of Birth : HTAR Klang.

Marital Status : Single Nationality : Malaysian

2008- 2009 KolejKomunitiSelayangCertificate in Hotel Management and Catering

KolejKomunitiSelayang, CGPA score of 2.89

PersiaranPegawai,

Km 16 Jalan Ipoh,

68100 Batu Caves Selangor

2001-2005 Sek.Men.KebJeram, Kuala Selangor SPM 1B 3C 2D 2E

June 2013 - July 2016 (Herbalzone International Sdn.Bhd.)

(Currently) Human Resources Administration (Office Assistant)

Responsible Make all correspondence

Handled for Online Sales Company

Looking for extras etc.

Process for delivery of parcel via online transaction

Identify dispute payment from customer / short payment.

Performs office support activities for multiple supervisors

Duties may include fielding telephone calls, receiving and directing visitor’s customer, word processing, creating spreadsheets, and filing.

Extensive software skills are required, as well as Internet.

Responsibilities include controlling the incoming and outgoing documentation process and

maintaining files and project reports

Also may route orders, organize and track shipping practices

Performs basic clerical tasks. Operates standard office equipment.

Sorts and distributes incoming and outgoing mail.

Performs such as invoices and other documents according to an established system.

August 2012 – May 2013 Waitress at Al Halabi Lounge.

(JW Marriott K.L)

Handledcustomers complaints

Taking care for Private Function

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining.

Prepare hot, cold, and mixed drinks for patrons.

Set up food stations or set up dining areas to prepare for the next shift or for large parties.

Inform customers of daily specials.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Escort customers to their tables.

Garnish and decorate dishes in preparation for serving.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Provide guests with information about local areas, including giving directions.

August 2012 – May 2013 Receptionist job description at Al Halabi Lounge

(JW Marriott K.L)

Booking meetings

Keeping the reception area tidy

Answering and forwarding phone calls

Sorting and distributing post

February 2009 – July 2010 Part TimeUsher & Kitchen Department

(Kuala Lumpur Convention Centre)

Handled customers complaints

Assist guest for event

Responsible to all the presentation food for guest

Assistant Chef preparing food for Function.

Provide the primary level of guest assistance in the seating area.

Allow or disallow access into the pavilion based on credentials.

Help guests locate their assigned seats and reporting any problems to a supervisor.

Provide guests with directions or other venue information.

Act upon all comments/complaints in a prompt and friendly manner.

Proficient in Microsoft Word, Microsoft Excel,Power Point.

Full clean driving license (B2& D) and my own vehicle.

Can work under pressure and work overtime

Excellent in Communication

Fluent in written Bahasa Malaysia and English

Speak Fluent Bahasa Malaysia and English

Responsibilities include prospecting, contacting and securing new clients.

Selecting target clients.

Providing consulting services

I am a hardworking, fast learner and enjoy to travel. My other interests are musics and

movies.

Besides that I also love cooking and plants.

Expected salaryRM2500

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