Customer Service Sales
Resume:
Sarah Hanson
**** ** ******* *** *********, AL **120
205-***-**** ***************@*****.***
Dedicated and focused professional seeking role of increased responsibility and authority with potential to grow while expanding knowledge and experience.
PROFESSIONAL EXPERIENCE
YP Marketing Birmingham, AL
3/2015 – Present
Sales Executive
Managing hundreds of individual accounts. Serving as client’s direct point of contact for the company. Reevaluating programs efficiency. Building new programs to meet business needs. Processing, building and editing ads with graphics team. Overcoming objections while handling customers concerns. Managing claims and cancellations. Retaining revenue with existing advertisers while increasing customer net worth. Exceeding required objectives for performance and account retention. Managing new leads and creating opportunities through the pipeline. Setting up new and existing billing accounts with automatic payments. Handling time sensitive accounts before deadlines. Managing markets in a timely manner.
Swift Industrial Power Dolomite, AL
8/2014 – 3/2015
Sales Coordinator
Processing sales orders for industrial batteries, chargers and parts. Coordinating service needs along with multiple employees schedules. Streamlining ordering procedure. Organizing sales shipments through multiple vendors. Serving as a point of contact between clients’ business representatives and sales teams. Billing preparation. Serve as the contact between branches and departments. Updating reports on monthly basis. Customer service representative, acknowledgements and item tracing.
ADESA Birmingham Moody, AL
04/2012 – 07/2014
Administrator
●Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Assisted with payroll preparation. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Maintained timely and accurate oral and written technical reports regarding assigned engineering activities. Conferred with engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information to clients. Served as central point of contact for outside vendors. Communicated with clients regarding vehicle issues and potential repairs. Ordered parts and supplies to maintain adequate necessary inventory. Promptly responded to general inquiries from staff, and clients via phone, e-mail and fax. Repair order entry. Processed merchandise returns and exchanges. Entering, posting and coding invoices according to department and use. Assisted accounting department with invoice verification and retrieval for monthly reports.
The Male Room Birmingham, AL
08/2010- 04/2012
Receptionist
●Served as a central point of contact for outside vendors. Organized files, entered data for accurate spreadsheets, faxed reports and scanned documents. Managed daily operations, maintenance of salon equipment, product inventory and stocking. Created monthly schedules for 12 employees to balance with business and individuals needs. Compiled weekly totals for hourly and commission based employees for payroll purposes. Served as a direct link between management and employees by answering questions, interpreting and implementing policies and helping to quickly resolve work-related problems. Confirmed appropriate changes were made to resolve any dilemmas. Overall managed a wide variety of customer service and administrative tasks to resolve owner, employee and client concerns quickly and efficiently while optimizing business profitability and growth.
Liberty National Life Insurance Inverness, AL
10/2009 – 2/2010
Independent Agent
Produced and serviced sales within targeted regions to meet sales goals. Contacted potential prospects. Maintained an extensive knowledge of products available. Served as a direct representative of the larger corporate offices directly with consumers. Properly followed company policies and procedures.
The Village at Cook Springs Cook Springs, AL
06/2007 - 11/2007
Certified Nursing Assistant
●Served as a direct link between residents and higher nursing staff. Assisted residents with normal daily activities including personal hygiene, grooming and meal times. Maintained and ensured cleanliness of working areas at all times. Made thorough rounds to provide assistance to residents in a timely and efficient manner. Operated facility equipment including lifts. Assisted nurses to obtain specimens requested by physicians.
SKILLS
Accurate knowledge and use of ICD-9-CM, HCPCS and CPT manuals Electronic Health Record familiarity with knowledge of HIPAA policies. Computer-savvy, proficient with Microsoft Word, PowerPoint and Excel. Strong interpersonal, organizational and problem solving skills.
EDUCATION
Medical Billing and Coding (07/2013-11/2013)
Jefferson State Community College
Phlebotomy (06/2013)
Fortis Institute
CERTIFICATIONS
AAPC Certified Professional Coder (CPC-A)
NHA Certified Phlebotomist (CPhT)
Additional information available upon request.
REFERENCES
Megan Oden Brittany Cotton
The Male Room The Male Room
Candice Walker Ryan Evans
The Male Room YP Marketing
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