** ***** ******** *****

West Boylston, MA *****

Phone 508-***-****

acs59b@r.postjobfree.com:Randy.Buck@Verizonwireless

Raymond M. Buck III

●Objective

Self-motivated professional looking to utilize my years

of consumer and business sales experience.

●Professional experience

2000 – 2005/2011-2014 Verizon Wireless General Manager

Framingham and Solomon Pond Retail locations

Duties Include:

●Ensure customer satisfaction levels are above company standards and that core values are demonstrated at all times.

●Oversee all aspects of inventory management/control resulting in a cumulative 85% average score on Internal Operational Audits.

●Facilitate training classes on specialized sales skills and company initiatives.

●Responsible for all store staffing

●Achieve monthly company set goals through coaching and guiding sales staff on proper selling techniques.

●Prepare and distributed mid year and end of year appraisals.

●Perform monthly store audits.

●Prepare documents and reports for monthly managers meetings.

●Work with Assistant Manager on daily goals and employee issues.

Notable Successes include:

●Led team of 30+ people to achieve highest Year over Year attainment in new line growth and customer retention in the MetroWest district for 2014.

●Results placed Solomon Pond store consistently within the top 20 regional stores (out of 125 locations) in all sales metrics in 2014, including recognition as the Regional "Store of the Month" for November and December 2014

●Constant regional leader in Customer Satisfaction surveys for both personal customer and business interactions, as well as on behalf of sales team

●Oversaw successful first year growth of new customer adds and revenue during 2012 at the Framingham sales location, the largest staffed sales location in the Northeast region.

2005 – 2011 Verizon Wireless Account Executive

Shrewsbury, MA

Expectations of which include:

●Cold Calling Potential Business Leads

●Preparing sales tools for presentation to business account managers

●Generate interest in additional products to help generate account revenue and growth

●Having the ability to manage the expectations of high value accounts

Success in these expectations have resulted in the following:

●2008 Winner’s Circle winner, recognized for achieving over 115% Year to Date (YTD) Sales Quota Attainmnet.

●127% YTD net activations attainment.

●140% YTD renewal quota

●131% YTD revenue attainment.

●46% attainment for Broadband Access YTD.

●#1 rep for Average Dollars per Device on Shrewsbury team. $39.03 YTD.

●Grew Cubist Pharmaceuticals into a 400+ line account.

1999-2000 Verizon Wireless Assistant Store Manager

Warwick, RI

●Oversee all aspects of opening and closing of retail store

●Responsible for all tracking reports

●Responsible for CSR and RSR’s activities

●Prepare monthly work schedule

●Participate in store audits

●Implement one-on-one’s with CSR’s and RSR’s

●Prepare reviews for CSR’s and RSR’s

1996 – 1999 Verizon WirelessRetail Sales Representative

Shrewsbury, MA

●Consistently met and exceeded monthly sales quota to become number one Sales Representative in the Shrewsbury store.

●Ranked within top 5 for Presidents Cabinet for both the 1998 and 1999 years.

●Attended Presidents Cabinet’s trips to Switzerland and Hawaii.

●As a Senior Sales Representative led sales team to become more team oriented, confident and successful.

●Kept in constant contact with customers through thank you letters and follow up calls.

●Education

Bachelors Degree-Framingham State College June 1993.

Major- Philosophy

Minor – Communications.

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