Customer Service Administrative Assistant

Dorene Tichenor

*** ******** *****

Hurley, NY **443

C: 845-***-**** H: 845-***-****

E-mail: ******.********@*****.***

RECEPTIONIST

PROFESSIONAL PROFILE

Dedicated and reliable professional with over 25 years of clerical experience; types 50 WPM.

Computer literate; proficient in Microsoft Word, Excel, Access, IE, Lotus 123.

Values and protects confidentiality; knowledgeable of HIPPA laws.

Kind, compassionate and customer service driven.

Versatile and adaptable with strong interpersonal and communication skills.

Team player; with the ability to work well independently.

Detailed orientated with excellent recall of facts, procedures and processes.

Demonstrated ability to efficiently prioritize a broad range of responsibility in order to achieve maximum levels of organizational efficiency.

Lifelong learner; ready and able to meet new challenges.

EDUCATION

Graduated, SUNY ULSTER, Stone Ridge, NY 1995

Business Office Skills Diploma

Graduated, Krissler Business School, Poughkeepsie, NY 1972

Secretarial Science Degree

RELATED EXPERIENCE

Administrative Internship, Gateway Community Industries, Inc., Kingston, NY 4/2015 – 7/2015

Served as the administrative assistant to the Foundation Director.

Typed letters, reports and financial statements, updated databases and prepared mailings and promotional materials.

Supervisor Assistant/Data Entry Operator, Source HOV, Kingston, NY 1/2014 – 5/2014

Utilized Aquila and Fire Fly programs to process NYS tax forms.

Sr. Typist, Golden Hill Healthcare Center, Kingston, NY 9/1980 – 5/2013

Handled responsibilities of answering and screening all incoming calls in a courteous and professional manner.

Routed calls, messages, faxes, and performed other clerical tasks including data entry as well as processed admission forms.

Responsible for providing information of the services offered at the nursing home and conducted tours of the facility.

Communicated with patient families to provided information regarding medical procedures.

Clerk, Ulster County Medical Office, Kingston, NY 12/1977 – 9/1980

Coded Medicaid claims for processing and payment.

Clerk, Ulster County Civil Defense Office, Kingston, NY 9/1976 – 12/1977

Answered phones and cordially and professional answered clients questions and inquiries.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate