Administrative Assistant
Resume:
Erica Lawson
*********@*****.***
Objective My goals are to gain professional employment and begin a career with KITSS Inc. as an Administrative Assistant. I wish to provide relevant, helpful information and experience, as well as grow within the organization helping to develop trust and security with customers while satisfying their needs.
Skills
PC/MAC
MS Word, Excel, Power Point, Photoshop
Excellent customer service
Manage & maintain files
Operate multiple line phone system
Honest & Reliable
Confidential
Education Martin Methodist College
2003-2004
Studied Childhood Development & Early Education
San Joaquin Delta College
2005
AA-Liberal Arts
Ashford University
2009-2011
BA-Business Administration
Experience
Customer Service Associate Marshalls
2014-Current
Engaged customers in a positive and appropriate manner. Conduct sales transactions and customer returns, as well as gather personal and confidential information in order to run credit approvals. Work in various departments in order to ensure customer satisfaction and loss prevention.
Customer Service Representative JC Penny
2009-2010
Represented the company in a positive way by providing helpful and considerate customer service. As a Customer Service Representative I maintained knowledge of sales and promotions, answered customer inquiries, and organized sales floor merchandize.
Sales Associate Anchor Blue
2003
Helped customers by recommending and assisting in the location of merchandise and performed accurate sales transactions and returns.
Cash Office Manager/ Sales Associate Ross
2001-2002
As a Cash Office Manager I handled and managed daily sales totals by preparing register banks, maintaining records of sales transactions, and preparing bank deposits. As a Sales Associate I helped by assisting with customer inquiries and worked with other employees to maintain sales floor merchandize.
Office Assistant/Tax Assembler Howard J. Crane, CPA
2000-2002
I assisted our clients in person or by telephone, scheduled and organized appointments, updated client portfolios, direct calls on a multiple line system, contacted and maintained correspondence with clients, maintained and ordered supplies, screen and distributed incoming mail, assembled confidential tax returns, checked and reviewed tax returns and other sensitive documentation for completeness and accuracy, and maintained all tax and financial files.
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