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Customer Service Engineer

Location:
Cairo, Cairo Governorate, Egypt
Salary:
5000
Posted:
January 16, 2016

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Resume:

Chemical engineering

Mohamed Mahmoud Ahmed El-Brashy

Address 1: 69 El-Wazaan St – Qubaa – Shirbine – Al-Dakahliya – Egypt.

Address 2: Piece 68 Ibn Hanbal St – Neighborhood 31 – 10th of Ramadan City – Al-Sharkiya – Egypt.

Mobile 1: 010********

Mobile 2:011********

Home 1: 050*******

Home 2: 015389700

Email 1: acs4w2@r.postjobfree.com

Email 2: acs4w2@r.postjobfree.com

Email 3: acs4w2@r.postjobfree.com

Marital status: Married

Military Status: Completed in 1/3/2009

Date of birth: 2/12/1985

JOB OBJECTIVE

A bright, talented, ambitious and self-motivated chemical engineer with a strong discipline and the ability to work with the minimum of super vision

Possessing a good understanding of the essentials of safety and quality

Strong customer service experience and a background of achievement in supporting all levels of management & working to set schedules and deadlines

Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential

Work EXPERIENCE

The universal company for cellulose products (EGYCYL) 6TH of October city, Egypt

Established at 1998 and specializing in the industry of Carboxy Methyl Cellulose(CMC)

1/4/2009 - 1/3/2010

Working as a production engineer Responsible for CMC (Carboxy Methyl Cellulose) production by using MCA (Mono Chloro Acetic acid) with cellulose and Caustic Soda (NaOH) in Ethanol medium through a chain of chemical instrumentation (Batch reactor - Stripper - dryer -filters - distillation tower - grinders - screeners) with Controlled system PLC

Ensures successful production in terms of quality and quantity as per specifications of the Production budget with optimum use of resources

Operates PLC and field equipments in his field section as per standard operating procedure (SOP) to achieve budgeted production.

Reports any abnormality in his field section to Shift Superintendent/ Shift Supervisor/Panel Supervisor/Senior Operator, and takes instruction from them for corrective action to achieve uninterrupted production

Ensures that log sheets, forms, and check list are completed during start up, normal operation, and during emergencies for review and data analysis, trouble shooting and optimization of plant

Production engineer

Hesni Textiles 10th of Ramadan city, Egypt

El Hesn Textiles, offering services of dyeing, printing and finishing for woven & knitted fabrics.

1/3/2010 - 1/1/2011

working as a production engineer Responsible for Chemical finishing of textiles using chemicals as fillers, softeners and other applications

Operates field equipments in his field section as per standard operating procedure (SOP) to achieve budgeted production.

Reports any abnormality in his field section to Shift Superintendent/ Shift Supervisor/Panel Supervisor/Senior Operator, and takes instruction from them for corrective action to achieve uninterrupted production

Ensures that log sheets, forms, and check list are completed during start up, normal operation, and during emergencies for review

Production engineer

Sprea Misr for chemicals and plastics 10th of Ramadan city, Egypt

A leading manufacturer in Egypt for Formaldehyde, Moulding Compounds, Formurea, Dry/Liquid Glues, Phenolic resins, and Formica.

1/1/2011-Present

Responsible for maintaining all aspects of the Urea formaldehyde molding powder plant quality management.

Supervising all regulatory compliance activities and helping to enforce quality assurance policies and best practice principals covering the safety, design, production and inspection

Responsible for monitoring and maintaining quality and compliance targets.

Monitoring and auditing of products to ensure high standards of quality.

Ensuring products comply with legislation and quality assurance codes.

Ensuring that all QA Tests are carried out on time and in full.

Delivering presentations to an audience of Manager Level within the business.

Provide weekly and monthly reports to senior managers on performance.

Identify training needs and recommendations to improve customer experience.

Keeping quality documentation up to date.

Making sure that all QA records, data & information are available to managers.

Arranging the repair of any QA / related equipment that is malfunctioning.

Ensuring non-conforming products are identified and placed on restriction.

Responsible for the review and update of the programme quality plans.

Awareness of regulatory requirement and customer service expectations.

Ensuring activities in the quality plan are carried out.

Coordinating the investigation of customer complaints.

Preparing and analysing information for the purpose of Management Review.

Giving specialist quality assurance advice to the company departments as required

Quality assurance supervisor

AREAS OF EXPERTISE

Project management

Mechanical testing

Health & Safety management

Quality Management

Quality Control

Quality Assurance

Audits

Quality reviews

Operational effectiveness

EDUCATION AND MANAGEMENT TRAINING

EDUCATION

higher institute of engineering

Shorouk academy

Bachelor degree (2007)

chemical engineering

Cumulative grade: Very good (84.83%) with honor degree

Bachelor grade: Very good (79.94%)

B.Sc. project grade: Excellent

Graduation Project: Modeling and Simulation for industrial chemical processes (Distillation process using visual++)

TRAINING

01/05/2009 - 30/05/2009

El-Fagr Company for production of P.V.C pipes

01/10/2007- 30/10/2007

Aqua trust for industrial waste water treatment

01/07/2006 - 25/07/2006

Drinking and waste water treatment Dakahliya

09/07/2005 - 29/07/2005

Misr American Carpet Mills (MAC)

01/07/2004 - 19/07/2004

Delta for manufacturing of fertilizers

Courses:

1.Principles of lean manufacturing (Kemt Egypt Chemicals)

2.Classification of hydraulic pumps and its uses in hydraulic systems (Kemt Egypt Chemicals)

3.Principles of hydraulic systems (Kemt Egypt Chemicals)

4.Quality of polymers and plastic materials (Kemt Egypt Chemicals).

5.Visual basic .net level 1

Skills

Computer

1.Windows XP-98

2.Visual basic

3.Office group (Word - Excel – PowerPoint)

4.Principles of Visual C++

5.Good experience with internet

6.FORTRAN and Visual FORTRAN

Personal

1.Commercial acumen

2.Enthusiastic

3.Attention to detail

4.First Aid qualified

5.Influencing skills

KEY SKILLS AND COMPETENCIES

1.Extensive experience of planning, project management, design & client liaison.

2.Experience of interpreting specifications and preparing technical proposals.

3.Ability to multi-task in a demanding engineering environment.

4.A strong track record in delivering projects on time and within budget.

5.Able to ensure that all H&S procedures are met and maintained.

6.Resolving complex technical issues and coming up with fast efficient solutions.

7.Ability to assess the financial feasibility and impact of proposed budget items and also alternatives.

8.Able to work to a high degree of detail.

9.High level of competence using Microsoft Excel to create automated reports.

LANGUAGES KNOWLEDGE

Arabic: Mother tongue

English: fluent

INTERESTS

1.Reading scientific books and research

2.Improvement of my computer and professional skills

Reference will be available upon request



Contact this candidate