Tara Thennis-Jorgensen

**** **** *** ******, ******* CO 80634

720-***-****

acs4vr@r.postjobfree.com

Dear Hiring Manager,

I'm applying for a position at your company. I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.

I can be reached at the number above or at my email address. Sincerely,

Tara Thennis-Jorgensen

October7.2015

June 2015 - Present

June 2011 - Present

August 2007 - May 2011

Tara Thennis-Jorgensen

6220 West 6th Street, Greeley CO 80634

720-***-**** • acs4vr@r.postjobfree.com

Objective

Experienced professional

Key Qualifications

● Operating Systems: Windows NT, 95, 2000, XP Professional, Windows 7 Home Premium, Windows 7 Professional

● Tools and Other Software: Lotus 1-2-3, Lotus Notes, Microsoft Exchange/Outlook, Microsoft Word, WordPro, Adobe, Excel, Power Point, VMA, Lucent User Manager (LUM – Password Reset Tool), McAfee, eEsm, Access, Manage Now 6.0 & 4.0, Envision, GSMRT Standard Operational Reports, Storage Commander, ScanSnap Organizer, Foxit Reader, StorLogix Work Experience

Assistant Manager

Gateway Self Storage

● Opening & Closing establishment.

● Balancing the cash drawer

● Checking payment box & processing payments through Storage Commander

● Bathroom & Main Office cleaning. Including trash removal & restocking of items.

● Checking Voice Mails & Emails. Customer call backs, as needed.

● Run End of Day reports

● Process automatic payments, as needed

● Drive/Walk around lot to ensure all units are securely locked, check for damage, recently vacated units.

● Rent available, clean units.

● Have tenants complete, sign & date all required contractual forms.

● Inform tenants of the establishment's policies & regulations.

● Process payments over the phone or when tenants come on site, take payments in person.

● Take checks & cash to the bank at the end of the day to deposit. Stay-At-Home-Mother of Twin Boys

Domestic engineer, household CEO and director of child development

● Housekeeper - Maintaining an orderly household

● Chef - developing recipes, planning menus, ordering food inventory and ensuring sanitary kitchen conditions.

● Event Planner - planning a themed birthday celebration, coordinating schedules with my extended family for the holidays or signing my kids up for recreational activities.

● Teacher - first words, colors and shapes. Including the non-educational things such as manners, culinary skills and self-confidence

● Chauffeur - transporting kids to and from doctor appointments, school, shopping and play dates. Administrative Assistant

InfoPrint Solutions Company, LLC.

● Facilitated and Hosted Conference calls between the Company VP and corporate management

● Maintained multiple databases

● Cross trained other peers,Windows 10

March 2005 - May 31, 2007

April 2002 - March 2005

December 1999 - April 2002

November 1998 - December 1999

December 1997 - August 1999

August 1994 - May 1998

● Procedural documenting and writing

● Audit compliance and readiness

● Billed InfoPrint customers for printer maintenance Problem & Change Coordinator - ODCS

I BM Global Service

● Facilitate and host both a morning problem call and a weekly change call.

● Monitor & Audit all Manage Now Client tickets for completeness, approve/reject

● Daily training as required

● Review & Update Process Documents

● Monthly Training, update Training package and Train two hundred plus employees

● Provide information to our audit focal upon request during audits

● Review, Open, & Approve Shared Changes

Refresh Focal-supporting the Honeywell Account

IBM Global Service

● Monitoring five different Queues within eEsm (AM3DEPOT, AM3DEPOTAGED, AM3DEPOTHMD_DEL, AM3DEPOTRECVD, & AM3DEPOTWAIT)

● Opening tickets that come into the Honeywell inbox and updating the respective databases

● Transferring tickets from the comparison report with the mass ticket transferring tool three times a week

● Researching and correcting any “problem tickets” Customer Service Rep-supporting the Lucent Account, & Primary Infrastructure focal/Contact

Global Service

● Responded to customer requests, complete end-to-end follow-up on requests

● Remote Access ID Administration

● Performed weekly security compliance audits on fifty plus IBM contract and full time employees

● Provided exemplary customer service

● Administered login identifications across multiple platforms for more than 90 agents, ensured the timely and accurate submission of labor CLAIM for those agents, maintained and updated the spreadsheet

Customer Service Rep-National Customer Fulfillment Center IBM Printing Systems Com pany

● Processed pre-paid maintenance agreements, printer usage reports

● Extensive contact with customers helping them with their needs, providing maintenance and processing information

Education

Front Range Community Collage

● General Education

● Art

● Literature

Longmont High School

● 3.75 GPA

● CP Biology

● CP Chemistry

● Trigonometry

References

● Jeff Engelman: acs4vr@r.postjobfree.com 303-***-****

● Shannon Wallace: acs4vr@r.postjobfree.com 720-***-****

● Ron Bollers: acs4vr@r.postjobfree.com 303-***-****

Contact this candidate