Customer Service Sales
Resume:
MELINA N.QUIROZ
acs4ua@r.postjobfree.com
SKILLS:
Established over 8 years of customer service experience. Great communicator and listener. Customer service focused. Acute attention to detail. Proven leader and trainer. Bilingual (Spanish). Terrific computer skills and fast typer 45 WPM. Effective multi-tasking skills. Exceptional team player.
EXPERIENCE:
EXPERIENCED GUEST SPECIALIST, MARRIOTT W.P.B, FL 33401-2015-CURRENT
Answered by e-mail, fax, or phone, inquiries of guest. Answered guest requests or inquires concerning services, products, billing and equipment. Verified guest account and services using various databases and software applications. Researched guest account information to explain services, charges and adjustments. Responsible for logging customer complaints, creating service requests and routing to them appropriate department (s). Responsible for maintaining and filing all generated service requests.
CUSTOMER SERVICE/ CASHIER ASSOCIATE, ALDI; W.P.B, FL 33409- 2014-2015
Quickly checked out customers. Handled money cautiously. Organized and cleaned front end of store. Stocked and dated merchandise. Trained to safely maneuvered a pallet transporter through out the store.
CUSTOMER SERVICE ASSOCIATE, HOME DEPOT; ROYAL PALM, FL 2012-2013
Promptly greeted guest and answered questions they had on products and services. Assisted guest with special orders and delivery options. Informed guest of the status of their order. Interacted effectively to settle their concerns or resolve any unsatisfied results. Managed special orders with vendors and distributors. Located special orders once they arrived. Organized important documents. Handled register and money cautiously. Able to function a fax machine, copier, and printer. Answered incoming calls and transferred to appropriate departments. Signed out orders that were picked up.Checked out customers and processed refunds. Cross trained in other departments.
SALES ASSOCIATE, METRO PCS ; WEST PALM BEACH, FL 2011-2012
Assisted customers in choosing a mobile phone and mobile plan that best fit their needs. Informed customers about the latest promotions. Demonstrated how to use the features the phones had. Communicated with customer service agents on the phone. Surpassed daily sales goals. Answered in coming calls. Carefully managed register and money. Checked out customers and processed refunds.
LOAN & SALES ASSOCIATE, VALUE PAWN & JEWELRY; W.P.B, FL 2010-2011
Pre-qualified customers for loans. Tested all items that came in such as: stereos, tools, amplifiers, precious stones and metals. Promoted special events and sales. Audited and tagged merchandise. Answered questions about merchandise and demonstrated its features. Handled guests’ belongings cautiously and with respect. Handled register and money vigilantly. Surpassed sales goals.
SALES ASSOCIATE, MACY’S; W.P.B, FL-2009-2010
Greeted all customers. Assisted customers by answering questions about merchandise. Checked out customers and processed refunds. Provided clients with advice when solicited. Adjusted and audited price tags on merchandise. Remodeled department with new merchandise. Exceeded daily sales goal.
EDUCATION
G-STAR SCHOOL OF THE ART’S HIGH SCHOOL DIPLOMA PALM BEACH STATE COLLEGE CERTIFIED SURGICAL TECHNOLOGIST PALM BEACH STATE COLLEGE SOPHOMORE (35 COLLEGE CREDITS)
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