Program Manager, Operations, Leadership, Quality, Business Development

p. *

Robert A. McClain

*** *** **** *** ****: 706-***-****

Hamilton, Georgia 31811 email: **************@*****.*** Su

Program Management Leadership Operational Excellence Quality Systems Continuous Improvement Supply Chain Management Change agent with extensive experience in manufacturing and industrial environments and a career long history of achieving performance success. Excellent leadership and relationship building skill set. Deep expertise in Continuous Improvement and Lean / Six Sigma. In challenging conditions, successfully turned around business performance and led change through comprehensive organizational process improvement. Utilized management skill set across Operations, Program/Project Management, Quality Systems, Business Development & Sales, and Supply Chain Management operations to impact bottom line performance. Core Skills

Performance Improvement Strategic Planning & Organization

Effective Communication Skills Change Agent

Lean / Six Sigma Team Builder

Quality Systems (FAA, EASA, ISO, TQM) Troubleshooting / Problem Solving

Led a business turnaround to achieve P&L turnaround of $2M annual and improved On Time Delivery to 85% from 50%.

Led Business Development and Sales staff to increase revenue by $4M annual, and introduced new products.

Provided hands-on leadership to accomplish organizational transformation of culture, performance and customer satisfaction utilizing Lean Six Sigma process improvements.

Overhauled the management team to increase talent and assure gains in financial and operational performance of the operation. Utilized soft skills of relationship building, coaching and mentoring to create a team approach for leadership and achieve a sustained cultural change.

Led a cross functional team in corrective and preventive actions designed to restore the effectiveness of the FAA 145 & EASA based regulatory quality systems. Efforts led to recertification by regulatory authorities.

Project Management for the Science and Technology Division of NASA Marshall Space Flight Center and Team Lead for Jacobs Technology. Providing leadership for >$2.5M in NASA task orders and management for 21 employees and subcontractors.

Project managed NASA contract task order schedules and budget and achieved 98% customer satisfaction for project management.

Summary of Qualifications

Professional Career Expertise

Robert A. McClain p. 2

Provided Program leadership and project management for a 5 year, $1.5B contract to provide engineering, logistics and supply chain services to the Anniston Army Depot.

Accomplishments include improvement of the First Pass Yield and Durability for Abrams Tank turbine engine achieving parts fulfillment rates in excess of 95% accuracy.

Provided strategic planning and leadership of a major aircraft component repair operation. Successfully managed $125M budget and 450 personnel.

Championed safety and regulatory compliance to achieve 30% year over year reduction in OJI rate and led the operating group to the high score of 91% for regulatory compliance. Updated and redesigned FAR 145 & EASA Quality Systems. Close working relationship with the FAA and regulatory authorities.

Achieved over 30% reductions in turn-time performance through leading the deployment of Six Sigma and Lean principals to increase production output / employee and reduce operating costs.

Project leader for Six Sigma Deployment achieving > 5 Sigma Quality Level.

Project leader for the creation of American Airlines Supplier Chain Management Program - Supplier Excellence 2000.

Managing Director / Director of Operations, Fokker Aerotron, LaGrange, GA

Team Lead / Project Manager, Jacobs Engineering at Marshall Space Flight Center

(NASA), Huntsville, AL

General Manager, Delta Air Lines Technical Operations, Atlanta, GA

Supplier Quality Manager / Engineer, American Airlines Purchasing, Ft. Worth, TX

Six Sigma Black Belt / Engineer, Texas Instruments’ Optics Manufacturing, Dallas, TX

Director Quality & Safety, Commercial Jet, Miami, FL

Program Manager, Honeywell Aerospace TIGER Program Contract, Anniston, AL

B.S. Industrial Engineering, University of

Tennessee, Knoxville

Statistics and Marketing, University

of Texas, Richardson

Six Sigma Black Belt Certified – Motorola

University

Lean Certified – University of

Tennessee

ASQ Certified Quality Engineer

Project Management Trained (PMI)

Total Quality Management Trained & FAA

121, FAA 145, EASA Experienced

Marshall Space Flight Awareness

Award

Delta Chairman’s Club

1997 Aviation Week Innovation of

the Year

Professional Experience

Training and Awards

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