Customer Service Technical Support
Resume:
Laura L Niedo
Lawton, OK, *****
acs4s2@r.postjobfree.com
OBJECTIVE: To provide excellent customer service to ensure repeat business for the company.
EMPLOYMENT:
DATA COLLECTION ASSOCIATE:
*March 2010-present
Crossmark
Collection of display, inventory, and price information from retail stores for a sales and marketing services company. I meet and exceed required deadlines and average scan rates in order to deliver the highest level of quality data.
CALL CENTER OPERATOR:
*April 2007-January 2010
Affinitas
*May 2003-October 2005
Assurant Solutions
Technical support, customer inquiries and complaints, billing and account questions. Calming angry callers and repairing trust. Gathering resources for problem resolution and working with the callers to find best-option solutions. Commended by supervisors for customer focus, accuracy, sympathetic listening skills, and politeness.
CASHIER:
*November 2009-February 2010
Walmart
*April 2002-April 2003
Sears
*August 1993-December 1998
Kmart, Pasadena, TX
*September 1990-July 1993
Long John Silvers, Manhattan, KS
Fast, accurate, and courteous cashier with experience in large retail and restaurant settings. Friendly and professional when dealing with the public; maintain composure during fast-paced, hectic situations. Frequently commended by supervisors for excellent work performance.
Informed by repeat customers that they search for my register in order to enjoy fast, hassle-free checkout. Cultivated repeat business through excellent customer relations.
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